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Remote Customer Service Typing Jobs in Maple Ridge, BC

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Remote Customer Service Typing information

What is remote customer service typing?

Remote customer service typing is a job where individuals provide customer support services from home or another remote location, primarily through written communication. This often includes answering customer inquiries via email, live chat, or messaging platforms, and accurately typing responses to resolve issues or provide information. The role requires strong typing skills, attention to detail, and the ability to communicate clearly in writing. Remote customer service typists may work for a variety of industries, handling tasks such as order processing, technical support, and general customer assistance.

What are the key skills and qualifications needed to thrive as a remote customer service typing professional?

To thrive as a Remote Customer Service Typing professional, you need strong typing accuracy and speed, excellent written communication, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and online chat systems is typically required. Attention to detail, patience, and the ability to stay organized while multitasking are standout soft skills in this role. These skills ensure efficient and accurate customer support, leading to greater customer satisfaction and effective problem resolution in a remote environment.

How does collaboration typically work for remote customer service typing roles, and what tools are commonly used?

In remote customer service typing positions, collaboration with team members and supervisors is usually facilitated through digital communication platforms. Employees often use tools like Slack or Microsoft Teams for instant messaging, and shared ticketing systems like Zendesk or Freshdesk to track customer inquiries and progress. Regular virtual meetings and training sessions are common to ensure alignment and support. Staying proactive in communication and being responsive to updates is key for successful teamwork in this remote environment.

What is the difference between Remote Customer Service Typing vs Remote Data Entry Clerk?

AspectRemote Customer Service TypingRemote Data Entry Clerk
Required CredentialsBasic computer skills, typing proficiencyBasic computer skills, fast typing
Work EnvironmentCustomer interaction, support platformsData management, spreadsheets
Employer & Industry UsageCustomer service centers, support teamsAdministrative, data management firms
Common Search & Comparison IntentCustomer support, typing jobsData entry, administrative roles

Remote Customer Service Typing involves assisting customers via online platforms, focusing on communication and support. Remote Data Entry Clerk primarily handles inputting data into systems, emphasizing accuracy and speed. While both roles require typing skills and basic computer knowledge, their main functions and work environments differ significantly.

What are popular job titles related to Remote Customer Service Typing jobs in Maple Ridge, BC?

For Remote Customer Service Typing jobs in Maple Ridge, BC, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Typing jobs in Maple Ridge, BC look for?

The top searched job categories for Remote Customer Service Typing jobs in Maple Ridge, BC are:

What cities near Maple Ridge, BC are hiring for Remote Customer Service Typing jobs?

Cities near Maple Ridge, BC with the most Remote Customer Service Typing job openings:

Remote Customer Service Typing jobs near you
Infographic showing various Remote Customer Service Typing job openings in Maple Ridge, BC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Customer Experience Representative - Contact Centre

Ainsworth

Surrey, BC • On-site, Remote

Full-time

Medical, Dental, PTO

Re-posted 6 hours ago

Job description

If you thrive in a team-oriented workplace that challenges your skills, drives your career development, embraces diversity and rewards innovation,with competitive pay and great employee programs, join the Ainsworth team today!

We are excited that you stopped and are reading our job description and hope you will apply.
At Ainsworth, our customers are our top priority. As Customer Experience Representatives (CER's) you will believe in high-quality customer experiences. Using phone calls and emails as your everyday working tools, you will be there to listen, support and problem solve our Ainsworth clients requests. We are looking for candidates who enjoy a challenging workday and who love helping customers.
Are you someone who cares about people? Do you like to problem solve and come up with effective solutions for clients? How about building new skills and taking on a challenge? If so, we would love to hear from you.
Responsibilities
  • Receive calls or emails requests from clients for various reasons related to service or daily operations of their sites.
  • Responding efficiently and accurately to caller, explaining possible solutions and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information.
  • Develop and maintain an understanding and working knowledge of our Remote Building Automation Alarms (RBAS) with an emphasis on triaging and acting upon remote monitoring system alarms.
  • Create and complete work order requests on all incoming calls and email requests.
  • Manage Work Order requests, close outs from client platforms to ensure SLA requirements are met.
  • Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner
  • The CER is to monitor the SLA commitments on all work orders and if the SLA is at risk or will not be achieved, they will raise the issue with the appropriate department.
  • Adhere to the Company's Quality System operating procedures.
  • Perform other duties as assigned by Management.
Qualifications
  • 1-3 years of previous experience in a customer service/support role
  • College/university graduate or equivalent work experience
  • Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required
  • Exceptional customer service, active listening, verbal and written communication skills, professional phone voice.
  • Understanding of company products, services, and policies.
  • Proficiency with computers, especially with CRM software, and strong typing skills.
  • Ability to ask prying questions and diffuse tense situations.
  • Experience working in HVAC/Building Automation industry or a related field is an asset.
  • Must be available to attend and successfully complete a two (2) week full-time paid training program.
  • Language - English / French is an asset
Availability:
Available to work morning, afternoon, and rotational weekend shifts (Saturday).
Why work at Ainsworth (a GDI company)?
Ainsworth (a GDI company) is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following:
Benefits: Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation
Rewards: Service milestones and peer recognition plus Employee Discounts and Incentives
Flexibility: Hybrid working models, where applicable
Diversity: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company
While we appreciate all the applications we receive, we advise that only candidates under consideration will be contacted.
Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.
Ainsworth is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us.... Make a difference.
Employment Type: Hourly Non-Union, Full-Time

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