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Remote Customer Service Agent Jobs in Quebec (NOW HIRING)

Danaher

Field Service Representative

Montreal, QC · On-site +1

... remote. In this role, you will have the opportunity to: * Serving assigned customers, under minimal supervision, you will be required to complete troubleshooting, installation, validation ...

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All JobsCustomer Service Agent JobsRemote Customer Service Agent JobsRemote Customer Service Agent Jobs in Quebec

Remote Customer Service Agent information

See Quebec salary details

$8

$14

$24

How much do remote customer service agent jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for remote customer service agent in Quebec is $14.81, according to ZipRecruiter salary data. Most workers in this role earn between $11.30 and $16.11 per hour, depending on experience, location, and employer.

What is a Remote Customer Service Agent?

A Remote Customer Service Agent is a professional who provides customer support services from a location outside of a traditional office, typically from home. They assist customers through various channels such as phone, email, live chat, or social media, addressing inquiries, resolving issues, and processing orders. Remote agents use specialized software and communication tools to perform their duties efficiently while maintaining a high standard of customer service. This role requires strong communication skills, problem-solving abilities, and self-motivation to work independently.

How do Remote Customer Service Agents effectively stay connected and collaborate with their team?

Remote Customer Service Agents typically use a variety of digital tools—such as instant messaging platforms, video conferencing, and shared documentation systems—to stay connected with their team. Regular virtual meetings and check-ins are common to discuss updates, share feedback, and resolve customer issues collaboratively. This structure helps maintain a sense of teamwork and ensures everyone is aligned on company goals and service standards, even while working from different locations. Proactive communication and strong organizational skills are key to thriving in this remote environment.

What is the difference between Remote Customer Service Agent vs Remote Technical Support Specialist?

AspectRemote Customer Service AgentRemote Technical Support Specialist
CredentialsCustomer service certifications, high school diploma or equivalentTechnical certifications, relevant technical training or certifications
Work EnvironmentCall centers, customer service platforms, chat supportTechnical help desks, troubleshooting software, remote diagnostics
Employer & IndustryRetail, telecom, e-commerce, service providersIT companies, software providers, hardware vendors
Search & ComparisonOften compared for customer support roles, entry-level positionsCompared for technical troubleshooting, specialized support roles

Remote Customer Service Agents focus on assisting customers with general inquiries, orders, and account issues, often requiring strong communication skills and customer service certifications. Remote Technical Support Specialists handle technical problems, troubleshooting, and software or hardware issues, requiring technical knowledge and certifications. While both roles are remote and customer-facing, they differ in technical complexity and skill requirements.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Agent, and why are they important?

To thrive as a Remote Customer Service Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required. Patience, active listening, and self-motivation are crucial soft skills that help agents excel in a virtual environment. These skills ensure effective customer support, high satisfaction rates, and productivity while working independently from home.

What Does a Remote Customer Service Agent Do?

As a remote customer service agent, your duties are to answer telephone or video calls or work over chat platforms to address customer concerns and questions about different types of product or service options. You may assist them with setting up a device or troubleshooting technical issues. Your responsibilities also include handling order information, billing issues, and quality control problems. When you have a question you are unable to answer, you note it and pass the customer on to someone more qualified to answer the questions. You may also perform some data entry work.

More about Remote Customer Service Agent jobs
What are the most commonly searched types of Customer Service Agent jobs in Quebec? The most popular types of Customer Service Agent jobs in Quebec are:
What are popular job titles related to Remote Customer Service Agent jobs in Quebec? For Remote Customer Service Agent jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Agent jobs in Quebec look for? The top searched job categories for Remote Customer Service Agent jobs in Quebec are:
What cities in Quebec are hiring for Remote Customer Service Agent jobs? Cities in Quebec with the most Remote Customer Service Agent job openings:
Remote Customer Service Agent jobs near you
Infographic showing various Remote Customer Service Agent job openings in Quebec as of July 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $30,796 per year, or $14.8 per hour.

Property and Casualty Insurance Agent

Desjardins Group

Montreal, QC • On-site, Remote

CA$28.84/hr

Full-time

Medical, Retirement, PTO

Posted 6 days ago

Job description

PROPERTY AND CASUALTY INSURANCE AGENT

Make a difference at Desjardins

Join a team that turns life's key moments into positive and memorable experiences. Whether our members and clients are buying a car or a home, you'll play a key role by supporting them with empathy, expertise and professionalism.

As a property and casualty insurance agent, your mission is to assess each person's unique needs, recommend the right coverage and promote our personalized services. Your goal? Build lasting relationships and make Desjardins the number one choice for our clients.

At Desjardins, people come first. Our agents are guided by objectives that prioritize quality and satisfaction, without any pressure to make sales. We believe that our focus on listening and building trust creates a truly exceptional experience.

Working as a property and casualty insurance agent means building your expertise in a dynamic call centre environment where every call is an opportunity to create a distinctive client experience.

Want to take paid training to get AMF certification and start your career as a property and casualty insurance agent at Desjardins? We have just what you're looking for!

What we offer*

  • A competitive wage starting at $28.84/hour, adjusted based on relevant experience, and with the possibility of additional compensation if you're bilingual.

  • 4 weeks of flexible vacation starting in the first year

  • Defined benefit pension plan that provides predictable, stable income throughout retirement Group insurance including telemedicine

  • Reimbursement of health and wellness expenses and telework equipment

* Advantages apply based on eligibility criteria.

What you bring to the table

To be considered for one of these positions, you must:

  • General college diploma in a related field OR

  • OR have an High school diplomas/Trade school diploma in a related field and three years of full-time work experience. https://lautorite.qc.ca/en/becoming-a-professional/damage-insurance/minimum-qualifications-in-damage-insurance/training-equivalents-recognized-by-the-amf

  • If your diplomas were obtained outside Canada, you must obtain a comparative evaluation from the MIFI or WES.

  • This position is currently remote. However, you may be required to come into the office a few times each quarter. Consequently, you'll need to be able to come into one of our call centres located at the following addresses:

Levis - 100Des Commandeurs Street, LevisQCG6V7N5

Quebec City - 6655Pierre-Bertrand Boulevard, Suite300, Quebec CityQCG2K1M1

Montreal- 1Complexe Desjardins, MontrealQCH5B1B1

Brossard - 4905Lapiniere Boulevard, BrossardQCJ4Z0G2

Sainte-Therese - 201Du Cure-Labelle Boulevard, Sainte-ThereseQCJ7E2X6

Trois-Rivieres - 3945Bellefeuille Street, Trois-RivieresQCG9A6K8

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Member/client sales and service (FG), Property and casualty insurance (FG)

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