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Remote Customer Service Agent Jobs in Quebec (NOW HIRING)

Desjardins Group

P&C insurance agent

Brossard, QC · Remote

You help sell general insurance products and services through multiple distribution channels based ... Benefits apply based on eligibility criteria. #LI-Remote What you bring to the table * College ...

Lifeworks

Client Service Analyst II

Montreal, QC · On-site +1

... or fully remote Enjoying a flexible schedule and a comprehensive benefits program Vos ... Highly developed customer service skills * Excellent spoken and written French; bilingualism an ...

New

MCKESSON

... centre, or customer service role. * Fluency in English and French (verbal and written ... Fully remote - candidates may work from anywhere in Canada. * Must be legally eligible to work in ...

Lifeworks

Client Service Analyst II-TH

Montreal, QC · On-site +1

... or fully remote Enjoying a flexible schedule and a comprehensive benefits program Vos ... Highly developed customer service skills * Excellent spoken and written French; bilingualism an ...

New

Danaher

Field Service Representative

Montreal, QC · On-site +1

... remote. In this role, you will have the opportunity to: * Serving assigned customers, under minimal supervision, you will be required to complete troubleshooting, installation, validation ...

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All JobsCustomer Service Agent JobsRemote Customer Service Agent JobsRemote Customer Service Agent Jobs in Quebec

Remote Customer Service Agent information

See Quebec salary details

$8

$14

$24

How much do remote customer service agent jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote customer service agent in Quebec is $14.81, according to ZipRecruiter salary data. Most workers in this role earn between $11.30 and $16.11 per hour, depending on experience, location, and employer.

What is a remote customer service agent?

A Remote Customer Service Agent is a professional who provides customer support services from a location outside of a traditional office, typically from home. They assist customers through various channels such as phone, email, live chat, or social media, addressing inquiries, resolving issues, and processing orders. Remote agents use specialized software and communication tools to perform their duties efficiently while maintaining a high standard of customer service. This role requires strong communication skills, problem-solving abilities, and self-motivation to work independently.

How do remote customer service agents effectively stay connected and collaborate with their team?

Remote Customer Service Agents typically use a variety of digital tools—such as instant messaging platforms, video conferencing, and shared documentation systems—to stay connected with their team. Regular virtual meetings and check-ins are common to discuss updates, share feedback, and resolve customer issues collaboratively. This structure helps maintain a sense of teamwork and ensures everyone is aligned on company goals and service standards, even while working from different locations. Proactive communication and strong organizational skills are key to thriving in this remote environment.

What is the difference between Remote Customer Service Agent vs Remote Technical Support Specialist?

AspectRemote Customer Service AgentRemote Technical Support Specialist
CredentialsCustomer service certifications, high school diploma or equivalentTechnical certifications, relevant technical training or certifications
Work EnvironmentCall centers, customer service platforms, chat supportTechnical help desks, troubleshooting software, remote diagnostics
Employer & IndustryRetail, telecom, e-commerce, service providersIT companies, software providers, hardware vendors
Search & ComparisonOften compared for customer support roles, entry-level positionsCompared for technical troubleshooting, specialized support roles

Remote Customer Service Agents focus on assisting customers with general inquiries, orders, and account issues, often requiring strong communication skills and customer service certifications. Remote Technical Support Specialists handle technical problems, troubleshooting, and software or hardware issues, requiring technical knowledge and certifications. While both roles are remote and customer-facing, they differ in technical complexity and skill requirements.

What are the key skills and qualifications needed to thrive as a remote customer service agent, and why are they important?

To thrive as a Remote Customer Service Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required. Patience, active listening, and self-motivation are crucial soft skills that help agents excel in a virtual environment. These skills ensure effective customer support, high satisfaction rates, and productivity while working independently from home.

What does a remote customer service agent do?

As a remote customer service agent, your duties are to answer telephone or video calls or work over chat platforms to address customer concerns and questions about different types of product or service options. You may assist them with setting up a device or troubleshooting technical issues. Your responsibilities also include handling order information, billing issues, and quality control problems. When you have a question you are unable to answer, you note it and pass the customer on to someone more qualified to answer the questions. You may also perform some data entry work.

More about Remote Customer Service Agent jobs
What are the most commonly searched types of Customer Service Agent jobs in Quebec? The most popular types of Customer Service Agent jobs in Quebec are:
What are popular job titles related to Remote Customer Service Agent jobs in Quebec? For Remote Customer Service Agent jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Agent jobs in Quebec look for? The top searched job categories for Remote Customer Service Agent jobs in Quebec are:
What cities in Quebec are hiring for Remote Customer Service Agent jobs? Cities in Quebec with the most Remote Customer Service Agent job openings:
Remote Customer Service Agent jobs near you
Infographic showing various Remote Customer Service Agent job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $30,796 per year, or $14.8 per hour.

P&C insurance agent

Desjardins Group

Brossard, QC • Remote

Full-time

Medical, Retirement, PTO

Posted 16 days ago

Job description

Temporary position for 12 months.

As a Property and casualty insurance agent, you help serve, prospect for, solicit, and develop and maintain business relationships with members and clients. You help sell general insurance products and services through multiple distribution channels based on member/client needs and current strategies and practices. You promote and sell property and casualty coverage to individual clients. You analyze member/client needs and use your persuasive skills to help them choose the right coverage. You ensure member/client satisfaction and service quality in accordance with the organization's standards and procedures. You help develop and maintain business relationships, analyze member/client needs and develop custom solutions. You help develop solutions using your analytical skills and discipline-specific knowledge. The ability to learn quickly and use technology effectively is essential. You assist current and potential members and clients. You represent the organization and help negotiate agreements with clients. More specifically, you will be required to:

  • Serve members and clients, assess their needs, promote insurance products and help members and clients choose coverage
  • Prepare quotes and issue insurance contracts
  • Follow up on files, analyze renewals requiring special underwriting, and correct contracts as needed
  • Respond to information requests and amend contracts to ensure client satisfaction and retention
  • Develop business partnerships to generate referrals.

What we offer*

  • Competitive salary and annual bonus
  • 4 weeks of flexible vacation starting in the first year
  • Defined benefit pension plan that provides predictable, stable income throughout retirement
  • Group insurance including telemedicine
  • Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.

#LI-Remote


What you bring to the table

  • College diploma in a related field
  • A minimum of two years of relevant experience
  • Please note that other combinations of qualifications and relevant experience may be considered
  • Knowledge of French is required
Complexity, Customer Focus, Ensures accountability, Interpersonal Savvy, Nimble learning, Tech savvy


Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Member/client sales and service (FG)

Unposting Date

2026-08-10

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