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Remote Customer Service Agent Jobs in Quebec (NOW HIRING)

EXFO inc

Customer Service Representative

Quebec, QC · On-site +1

... Remote Fiber Test Monitoring), votre principale responsabilité est de saisir et de gérer les ... Customer Service Representative Location: Quebec City, QC (Hybrid) Position Type: Permanent ...

EXFO inc

Customer Service Representative

Levis, QC · On-site +1

... Remote Fiber Test Monitoring), votre principale responsabilité est de saisir et de gérer les ... Customer Service Representative Location: Quebec City, QC (Hybrid) Position Type: Permanent ...

EXFO inc

Customer Service Representative

Quebec, QC · On-site +1

... Remote Fiber Test Monitoring), votre principale responsabilité est de saisir et de gérer les ... Customer Service Representative Location: Quebec City, QC (Hybrid) Position Type: Permanent ...

EXFO inc

Customer Service Representative

Quebec, QC · On-site +1

... Remote Fiber Test Monitoring), votre principale responsabilité est de saisir et de gérer les ... Customer Service Representative Location: Quebec City, QC (Hybrid) Position Type: Permanent ...

Exfo

Customer Service Representative

Quebec, QC · On-site +1

... Remote Fiber Test Monitoring), votre principale responsabilite est de saisir et de gerer les ... Customer Service Representative Location: Quebec City, QC (Hybrid) Position Type: Permanent ...

Vosker

Supervisor, Customer Advisory Service

Montreal, QC · On-site +1

Company Description VOSKER is a North American leader in remote area surveillance. Every day, we're ... Experience in a call center or customer service environment (strong asset) * Minimum of 2 years of ...

YouSet

Personal Lines Insurance Broker

Montreal, QC · On-site +1

Up to 5 weeks of vacation per year * 100% remote work or downtown Montreal office space * Work ... agent * You have at least 5 years of relevant experience in customer service or sales * You're ...

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All JobsRemote Customer Service Agent JobsRemote Customer Service Agent Jobs in Quebec

Remote Customer Service Agent information

See Quebec salary details

$8

$14

$24

How much do remote customer service agent jobs pay per hour?

As of Jun 24, 2026, the average hourly pay for remote customer service agent in Quebec is $14.81, according to ZipRecruiter salary data. Most workers in this role earn between $11.30 and $16.11 per hour, depending on experience, location, and employer.

What is a Remote Customer Service Agent?

A Remote Customer Service Agent is a professional who provides customer support services from a location outside of a traditional office, typically from home. They assist customers through various channels such as phone, email, live chat, or social media, addressing inquiries, resolving issues, and processing orders. Remote agents use specialized software and communication tools to perform their duties efficiently while maintaining a high standard of customer service. This role requires strong communication skills, problem-solving abilities, and self-motivation to work independently.

How do Remote Customer Service Agents effectively stay connected and collaborate with their team?

Remote Customer Service Agents typically use a variety of digital tools—such as instant messaging platforms, video conferencing, and shared documentation systems—to stay connected with their team. Regular virtual meetings and check-ins are common to discuss updates, share feedback, and resolve customer issues collaboratively. This structure helps maintain a sense of teamwork and ensures everyone is aligned on company goals and service standards, even while working from different locations. Proactive communication and strong organizational skills are key to thriving in this remote environment.

What is the difference between Remote Customer Service Agent vs Remote Technical Support Specialist?

AspectRemote Customer Service AgentRemote Technical Support Specialist
CredentialsCustomer service certifications, high school diploma or equivalentTechnical certifications, relevant technical training or certifications
Work EnvironmentCall centers, customer service platforms, chat supportTechnical help desks, troubleshooting software, remote diagnostics
Employer & IndustryRetail, telecom, e-commerce, service providersIT companies, software providers, hardware vendors
Search & ComparisonOften compared for customer support roles, entry-level positionsCompared for technical troubleshooting, specialized support roles

Remote Customer Service Agents focus on assisting customers with general inquiries, orders, and account issues, often requiring strong communication skills and customer service certifications. Remote Technical Support Specialists handle technical problems, troubleshooting, and software or hardware issues, requiring technical knowledge and certifications. While both roles are remote and customer-facing, they differ in technical complexity and skill requirements.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Agent, and why are they important?

To thrive as a Remote Customer Service Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required. Patience, active listening, and self-motivation are crucial soft skills that help agents excel in a virtual environment. These skills ensure effective customer support, high satisfaction rates, and productivity while working independently from home.

What Does a Remote Customer Service Agent Do?

As a remote customer service agent, your duties are to answer telephone or video calls or work over chat platforms to address customer concerns and questions about different types of product or service options. You may assist them with setting up a device or troubleshooting technical issues. Your responsibilities also include handling order information, billing issues, and quality control problems. When you have a question you are unable to answer, you note it and pass the customer on to someone more qualified to answer the questions. You may also perform some data entry work.

More about Remote Customer Service Agent jobs
What are the most commonly searched types of Customer Service Agent jobs in Quebec? The most popular types of Customer Service Agent jobs in Quebec are:
What job categories do people searching Remote Customer Service Agent jobs in Quebec look for? The top searched job categories for Remote Customer Service Agent jobs in Quebec are:
What cities in Quebec are hiring for Remote Customer Service Agent jobs? Cities in Quebec with the most Remote Customer Service Agent job openings:
Remote Customer Service Agent jobs near you
Infographic showing various Remote Customer Service Agent job openings in Quebec as of June 2026, with employment types broken down into 1% As Needed, 93% Full Time, 2% Part Time, 1% Temporary, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $30,796 per year, or $14.8 per hour.

Collection Customer Service Agent

National Bank

Montreal, QC • On-site, Remote

CA$25.50/hr

Full-time

Medical, Retirement

Posted 17 days ago

Job description

Youtube Video


As a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy.

Your compensation

The salary starts at $25.50. Depending on your experience, the salary could be adjusted upwards.

Your role

  • Contact clients and establish trust-based relationships
  • Analyze and understand large amounts of information in order to properly assess clients' financial situation
  • Listen to clients’ needs and resolve their issues
  • Set up solutions that are adapted to clients' financial situations
  • Educate clients on their financial situation and highlight the benefits

Our Client Contact centre is open Monday to Friday from 8:00 a.m. to 8:00 p.m. You’ll work full time from Monday to Friday from 11:30 a.m. to 8:00 p.m. except during the first weeks because training take place during the day.

Your team

Our team values passionate people and bold ideas. We work together to help our clients and your colleagues achieve their goals. We know we can count on our colleagues to share knowledge and help one another. 

Learning and development

You’ll start with a training program lasting 4 to 5 months in a hybrid format. Your on-the-job training will focus on how to help clients over the phone and you'll be supported by a trainer-coach.

We encourage our employees’ development and offer numerous career opportunities, including a career development plan with our internal career counsellors, ongoing coaching and the possibility of paid external training.

Requirements

  • High school diploma
  • Customer service and advisory experience
  • Aptitude for building strong relationships and proactively establishing ties with clients
  • Bilingualism (English/French) because the sector works with English-speaking and French-speaking clients

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Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:


* Health and wellness program, including many options

* Flexible group insurance

* Generous pension plan

* Employee Share Ownership Plan

* Employee and family assistance program

* Preferential banking services

* Involvement in community initiatives

* Telemedicine service

* Virtual sleep clinic


We have an offer that keeps up with trends as well as your needs and those of your family.


Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.


Making a bold move in a people-first environment

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.


We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?


Join us!


Client Education, Communication, Debt Collection, Emotional Intelligence, Information Analysis, Negotiation, Teamwork, Client-focused, Empathy, Learning Agility, Standards Compliance, Active listening

Apply