Remote Customer Retention Jobs in Springfield, IL

Sales Manager-Rural Health Transformation

At AMC Health, we deliver advanced virtual care through a whole-person approach—leveraging real-time data, clinical expertise, and technology to improve outcomes, reduce costs, and enhance patient engagement. Our Remote Patient Monitoring (RPM) and virtual care solutions support providers and payviders in delivering high-quality care beyond traditional settings.

Role Summary

The Sales Manager of Rural Health Transformation (RHT) is a strategic, revenue-impacting leader responsible for complete territory sales management, customer support and long-term value realization across AMC Health’s provider and payvider portfolio and management of other Sales Directors-RHT. This is a player-coach role with the intent of growth as the Sales Director team increases with RHT program sales success.

This role operates at the forefront of the RHT sales process and will be required to develop and own executive provider relationships. Working collaboratively on RHT growth strategies at a provider level that delivers on the goals of the Rural Health Transformation Program, including objective goals for sustainability, increased access to care and quality measures. The RHT initiative is a new and developing program that requires this position to learn and adapt quickly, be a highly motivated self-starter and team player. The ability to bring various providers, provider types, state agencies and partners to the overall solution is required for this role.

You will serve as a trusted advisor to provider leadership, ensuring AMC Health is positioned as a long-term partner in care delivery transformation.

Key Responsibilities

Account Ownership & Growth

• Develop and deliver on a territory strategic sales plan that creates account opportunities through cold calling/ lead follow up, sales process management, account capture and increasing year-over-year business.
• Own a portfolio of provider accounts with full accountability for retention, renewal, and revenue expansion
• Develop and execute account-specific growth strategies aligned to client goals and AMC Health capabilities
• Identify and drive upsell, cross-sell, and new program adoption opportunities
• Successfully manage Sales Directors-RHT to achieve their territory goals and objectives.

Executive Relationship Management

Serve as the primary executive-level relationship owner across assigned accounts

• Build trusted partnerships with clinical, operational, and financial stakeholders
• Lead quarterly business reviews (QBRs) and strategic planning sessions
• Work with state health agencies
• Lead and coordinate the requirement elements of a successful program with other providers, potential partners and the state HHS agencies.

Commercial Strategy & Enrollment Growth

• Lead growth strategy, pricing discussions, and contract negotiations in partnership with sales leadership and customer satisfaction teams.
• Proactively manage contract timelines, risk mitigation, and expansion pipelines
• Maintain accurate forecasting and pipeline visibility in CRM (HubSpot)

Value Realization & Outcomes

• Translate clinical and operational outcomes into compelling, data-driven value narratives that support the RHT initiative.
• Partner with Clinical and Analytics teams to demonstrate ROI, patient outcomes, and program impact.
• Position AMC Health as a strategic growth partner and trusted advisor, not a vendor

Cross-Functional Leadership

• Collaborate with Sales, Clinical, Product, Operations, and Finance to deliver seamless client experiences
• Act as a senior escalation point to ensure timely and effective resolution of issues
• Provide customer specific voice-of-customer insights to inform product development and go-to-market strategy

• Work collaboratively with an RFP team to create account specific responses, using local knowledge and relationships to create a successful bid response.

• Manage additional Sales Directors RHT via employee reviews, education and training, regular review sessions and professional growth opportunities.

Market & Industry Expertise

• Stay current on Rural Health Transformation, RPM, digital health, value-based care, and virtual care trends
• Leverage market insights to identify new growth opportunities and strengthen client positioning
• Attend company approved industry meetings, regional events and conventions.

What Success Looks Like

• Build a funnel of RHT/RPM sales opportunities
• Meet or exceed annual sales goals
• Become a Strong, trusted, relationship building RHT advisor.
• Clear demonstration of clinical, operational, and financial value
• High client satisfaction with minimal escalations
• Customer Growth across all territories, primary and secondary responsibility.
• Key Opinion Leader development/white papers/speaking engagements from RHT accounts.

Qualifications & Experience

• Bachelor’s degree required;
• 5+– years of experience in:
  • Field Sales and whole territory management.
  • Strategic Account development and execution
  • High volume sales model and sales cycle
  • Client Success / Account Management
  • Provider Growth / Healthcare Partnerships
  • People Management experience. Min of 3 years.
• Proven success managing and growing provider relationships
• Strong experience with:
  • Complex sales of medical equipment and services (including rural communities is preferred)
  • Growth strategy development, expansions, and contract negotiations
  • Navigating complex healthcare organizations
  • Familiarity with CMS billing and CPT codes for chronic care/RPM
  • Digital Media networking
• Deep understanding of:
  • Remote Patient Monitoring (RPM), digital health, or virtual care
  • Value-based care models and healthcare economics
• Demonstrated ability to influence without authority in a matrixed environment
• Strong executive presence, communication, and storytelling skills
• Experience with CRM platforms (HubSpot preferred)

Compensation & Benefits

• Competitive base salary + performance-based incentive plan
• Comprehensive benefits package including medical, dental, vision, 401(k), and more
• Remote-first work environment

Additional Information

• Travel required: up to 40–50% based on client needs

Equal Opportunity Employer

AMC Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.