ZipRecruiter

Log In

2

Remote Customer Retention Jobs in Wheeling, IL (NOW HIRING)

Factal

Customer Success Manager (Remote)

Chicago, IL · Remote

$65K - $85K/yr

Factal is seeking a full-time remote Customer Success Manager in the US to focus on customer satisfaction, retention and growth. The candidate should be in the Central Time Zone, ideally in the ...

Steer

Manager of Customer Onboarding

Chicago, IL · Remote

This role is 100% remote for US-based candidates. You Are * A Systems Thinker: You don't just fix ... Drive Retention: Directly impact company-wide Churn and CSAT scores by ensuring every customer ...

Factal

Customer Success Manager

Chicago, IL · On-site +1

$65K - $85K/yr

Factal is seeking a full-time remote Customer Success Manager in the US to focus on customer satisfaction, retention and growth. The candidate should be in the Central Time Zone, ideally in the ...

EnthuZiastic

Growth Hacker - Remote

Chicago, IL · Remote

... a remote position. User Acquisition: * Develop and execute strategies to acquire new users ... Customer Retention: * Develop strategies to increase customer retention and reduce churn through ...

Steer

Manager of Onboarding

Chicago, IL · Remote

... customer retention. This isn't just about managing a team; it's about architecting a new standard of excellence. This role is 100% remote for US-based candidates. You Are * A Systems Thinker: You do ...

Steer

Manager of Scaled Customer Success

Chicago, IL · Remote

Drive Proactive Retention: Move the team away from reactive "firefighting" by using leading ... We Offer * 100% remote work environment * Medical, Dental and Vision insurance within 30 days * 100 ...

next page

Showing results 1-20

People also search for

All JobsRemote Customer Retention JobsRemote Customer Retention Jobs in Wheeling, IL

Remote Customer Retention information

See Wheeling, IL salary details

$11

$18

$33

How much do remote customer retention jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote customer retention in Wheeling, IL is $18.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.42 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Retention Specialist, and why are they important?

To excel as a Remote Customer Retention Specialist, you need strong problem-solving abilities, a customer-focused mindset, and typically a background in customer service or sales. Familiarity with CRM platforms like Salesforce or Zendesk and experience with data analysis tools are often required. Exceptional communication, active listening, and resilience are vital soft skills for building rapport and handling challenging conversations. These skills help maintain customer loyalty, reduce churn, and drive long-term business growth in a competitive, remote environment.

What strategies do Remote Customer Retention specialists typically use to build strong customer relationships without face-to-face interaction?

Remote Customer Retention specialists often rely on proactive communication, personalized follow-ups, and attentive problem-solving to foster loyalty. Since interactions are virtual, they use clear, empathetic messaging and make effective use of digital tools like CRM systems to track customer history and preferences. Building rapport remotely requires consistency, timely responses, and a focus on adding value during every touchpoint. Specialists frequently collaborate with sales, support, and product teams to resolve issues and create positive experiences that encourage customers to stay.

What is a Remote Customer Retention Specialist?

A Remote Customer Retention Specialist is a professional who works from a remote location to help companies retain their existing customers. They engage with customers via phone, email, or chat to address concerns, resolve issues, and encourage continued use of the company's products or services. Their primary goal is to reduce customer churn by providing excellent service and implementing strategies to increase customer loyalty. This role often requires strong communication skills, problem-solving abilities, and a deep understanding of customer needs.

What is the difference between Remote Customer Retention vs Remote Customer Support?

AspectRemote Customer RetentionRemote Customer Support
Primary FocusBuilding long-term customer relationships and reducing churnAssisting customers with immediate issues and inquiries
Skills NeededCommunication, relationship management, data analysisProblem-solving, technical knowledge, communication
Work EnvironmentCustomer engagement platforms, CRM toolsHelpdesk software, chat systems
Common Industry UsageRetail, SaaS, subscription servicesTech support, e-commerce, telecom

Remote Customer Retention focuses on maintaining customer loyalty and reducing churn through relationship management, while Remote Customer Support addresses immediate technical or service issues. Both roles require strong communication skills but differ in their strategic versus reactive approaches.

What are popular job titles related to Remote Customer Retention jobs in Wheeling, IL? For Remote Customer Retention jobs in Wheeling, IL, the most frequently searched job titles are:
What job categories do people searching Remote Customer Retention jobs in Wheeling, IL look for? The top searched job categories for Remote Customer Retention jobs in Wheeling, IL are:
What cities near Wheeling, IL are hiring for Remote Customer Retention jobs? Cities near Wheeling, IL with the most Remote Customer Retention job openings:
Remote Customer Retention jobs near you
Remote Energy Account Manager - Growth & Retention

Remote Energy Account Manager - Growth & Retention

Alliant Insurance Services

Chicago, IL • Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

A leading insurance provider is seeking a remote Customer Service Representative to support Producers and manage existing accounts. The role involves pricing negotiations, policy management, and customer communications. Ideal candidates will have an Associate's Degree and at least 4 years of relevant experience.

Strong verbal communication and teamwork skills are essential. This position offers a competitive financial package along with comprehensive employee programs. #J-18808-Ljbffr

Apply