ZipRecruiter

Log In

2

Remote Customer Experience Jobs in Renton, WA (NOW HIRING)

Pearl Health

Customer Success Manager

Seattle, WA · On-site +1

Your experience working with providers in a value-based care setting has prepared you to guide ... This is a remote role but must be based in the Pacific Time Zone (PST / Pacific Standard Time) to ...

RUN Studios

User Experience Designer III (7285)

Seattle, WA · On-site +1

$50 - $61.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... customers around the world. RUN Studios, and its client partner, a large online retailer ... While this is a remote position, RUN Studios can only consider candidates currently residing in the ...

RUN STUDIOS LLC

User Experience Designer III (7285)

Seattle, WA · On-site +1

$50 - $61.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... customers around the world. RUN Studios, and its client partner, a large online retailer ... While this is a remote position, RUN Studios can only consider candidates currently residing in the ...

Cisco

Splunk Product Manager - GTM (remote)

Seattle, WA · Remote

$136K - $198K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience engaging with senior leadership at enterprise customers on technical issues * Experience being the trusted product lead to drive technical consensus on a cross functional engineering and ...

Clearbridge

Customer Development Manager

Kent, WA · Remote

Senior Customer Development Manager Clearbridge Business Solutions | Kent, WA | Remote (6-month ... Must-haves: - 6+ years of B2B sales experience; ideally in Managed IT Services, SaaS, or technology ...

previous page

Showing results 41-60

All JobsCustomer Experience JobsRemote Customer Experience JobsRemote Customer Experience Jobs in Renton, WA

Remote Customer Experience information

See Renton, WA salary details

$11

$21

$30

How much do remote customer experience jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote customer experience in Renton, WA is $21.14, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.51 per hour, depending on experience, location, and employer.

What is a remote customer experience?

A Remote Customer Experience job involves assisting customers virtually through phone, email, chat, or social media to resolve inquiries, provide support, and enhance their overall experience with a company. These roles focus on communication, problem-solving, and ensuring customer satisfaction from a remote location. Responsibilities may include troubleshooting issues, processing orders, handling complaints, and gathering customer feedback. Strong interpersonal skills, patience, and a customer-first mindset are essential for success in this role.

What does a typical day look like for someone in a remote customer experience role?

A typical day in a Remote Customer Experience position involves handling customer inquiries via email, chat, or phone, troubleshooting issues, and documenting interactions in your company’s CRM system. You’ll often collaborate with other team members or departments to resolve more complex problems or escalate tickets as needed. Remote roles usually require frequent virtual check-ins with your team and participation in ongoing training to stay updated on products and processes. Balancing responsiveness, multitasking, and independent problem-solving is key to success, as most of your work will be self-directed while ensuring customers receive timely and effective support.

What are the key skills and qualifications needed to thrive in the remote customer experience position, and why are they important?

Excelling in Remote Customer Experience requires strong communication abilities, problem-solving skills, and a customer-centric mindset, often combined with a high school diploma or equivalent. Familiarity with CRM platforms like Zendesk, Salesforce, or Freshdesk, and proficiency in digital communication tools are commonly expected. Notable soft skills include patience, empathy, adaptability, and efficient time management. These skills are vital because they enable representatives to deliver exceptional service, resolve issues promptly, and maintain customer loyalty in a virtual environment.

What are the most commonly searched types of Customer Experience jobs in Renton, WA?

The most popular types of Customer Experience jobs in Renton, WA are:

What are popular job titles related to Remote Customer Experience jobs in Renton, WA?

For Remote Customer Experience jobs in Renton, WA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Experience jobs in Renton, WA look for?

The top searched job categories for Remote Customer Experience jobs in Renton, WA are:

What cities near Renton, WA are hiring for Remote Customer Experience jobs?

Cities near Renton, WA with the most Remote Customer Experience job openings:

Remote Customer Experience jobs near you
Infographic showing various Remote Customer Experience job openings in Renton, WA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,978 per year, or $21.1 per hour.

Customer Success Manager

Pearl Health

Seattle, WA • On-site, Remote

Full-time

Re-posted 18 days ago

Job description

Who We Are
Pearl Health is dedicated to empowering primary care providers, health systems, and physician-led networks to succeed in the shift to value-based care. Our platform delivers the technology, financial tools, and expert services that enable practices to provide more proactive, effective care to their Medicare patients, ultimately lowering costs and improving health outcomes.
Founded in 2020, we are backed by premier investors including Andreessen Horowitz, Viking Global Investors, and AlleyCorp. We partner with thousands of providers across 44 states to build a more sustainable future for American healthcare.
The Opportunity
You will own the post-sale success and satisfaction of approximately 10 medium and enterprise sized accounts. You will serve as the lead on these accounts, supporting all aspects of customer health from implementation to renewal. Your work will ensure customers are fluent in value-based care programs, adept with our technology, and positioned for long-term performance. You will drive customer success by diagnosing operational inefficiencies within provider groups and facilitating high-level process transformation. This includes leading executive-level business reviews and interpreting complex performance data to influence client decision-making and policy development. You will deploy trainings, biweekly touchpoints with platform operators and program managers, and monthly to quarterly performance deep dives with senior stakeholders.
What You'll Own
Account Management & Strategic Consulting
  • Manage a portfolio of 10 medium and large accounts by designing strategic implementation frameworks and advising leadership on best practices for product integration. You will serve as the primary strategic consultant, exercising independent judgment to tailor Pearl's solution to each client's unique business operations and long-term organizational goals.
  • Lead customer engagements, including monthly and quarterly business reviews and workshops, to establish clear objectives and demonstrate Pearl's value.
  • Partner with our CS Operations and Growth teams to secure contract renewals and drive account expansion.
Clinical Workflow & Value-Based Care Transformation
  • Consult with provider leadership to re-engineer clinical and administrative workflows, ensuring technology adoption is aligned with significant practice transformation and value-based care objectives.
  • Analyze performance data to identify cost drivers and collaborate with provider partners to develop optimal strategies for referrals and care management.

Cross-Functional Collaboration
  • Collaborate with internal Practice Transformation, Data Science, and ACO Operations teams to deliver insights that optimize provider performance and success.
  • Develop compelling, data-backed narratives to effectively communicate business updates and establish Pearl's value.

Who You Are
You are a natural relationship-builder and strategic thinker, skilled at helping customers navigate complexity and achieve their goals in an ambiguous, changing ACO landscape. Your experience working with providers in a value-based care setting has prepared you to guide customers through significant operational transformations with empathy and data-driven expertise. You are excited to roll up your sleeves to parse through nuanced customer questions, and you thrive in fluid startup environments rather than highly structured or predictable settings with unchanging processes.
Must-haves:
  • A Bachelor's degree or equivalent professional experience.
  • 4+ years of experience in a provider-facing role such as Customer Success or Enterprise Relationship Management.
  • Experience in value based care
  • Demonstrated experience preparing and delivering presentations to clinical staff and executive leadership.
  • A proven ability to build strong relationships, proactively resolve issues, and create an exceptional customer experience.
  • Willingness to travel up to 25% for critical in-person customer meetings.
  • This is a remote role but must be based in the Pacific Time Zone (PST / Pacific Standard Time) to support our West Coast client portfolio.

Nice-to-haves:
  • Direct experience working with and supporting primary care providers.
  • Proficiency in using CRM analytics (especially HubSpot) and internal dashboards to measure outcomes and allocate resources.
  • A track record of successfully achieving account expansion or renewal targets.
  • A deep understanding of the provider landscape, including relevant technology vendors and evolving priorities.
Our Values
Collaborate to Innovate
We believe the best solutions arise from intelligent teamwork. We trust the expertise of our teammates and pursue opportunities to learn and grow from each other. By embracing diverse perspectives and encouraging authenticity, we create and evangelize groundbreaking health solutions.
Trust Through Transparency
We prioritize transparency in all our interactions, ensuring that employees, patients, clinicians, and partners have access to the information they need to make informed decisions. Integrity is at the core of how we operate.
♥ Serious Impact, Big Heart
We go above and beyond with our efforts to empower proactive, patient-centered care and we celebrate every step forward. Humor and positivity fuel our creativity, strengthen relationships, and remind us to acknowledge the journey as much as the destination.
What We Offer
  • Base Salary Range: $85,000-$115,000 per year
  • Additional Compensation: Eligible for a discretionary performance bonus and equity options
  • Benefits: Competitive benefits package. Details at pearlhealth.com/careers

Final compensation will be determined by a candidate's relevant skills, experience, labor market conditions, and location.
We are an Equal Opportunity Employer on a mission to improve lives. Our strength comes from the diverse backgrounds, experiences, and perspectives of our team. We welcome all candidates and are committed to a fair, inclusive hiring process free from discrimination.
Agency Submissions
We are not currently working with contingency search firms. If a resume is submitted to any Pearl Health employee by a third party without a valid written and signed search agreement, it will become the property of Pearl Health and no fee will be paid, irrespective of whether the candidate is hired.

Apply