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Remote Customer Experience Manager Jobs in Normal, IL

AO Globe Life

Remote Sales Associate

Bloomington, IL · On-site +1

$50K - $80K/yr

... into management and leadership roles. Enjoy a performance-based compensation structure while ... No experience? No problem! Our expert training ensures you succeed from day one. * Advance Your ...

AO Globe Life

Remote Sales Associate

Bloomington, IL · On-site +1

$50K - $80K/yr

... into management and leadership roles. Enjoy a performance-based compensation structure while ... No experience? No problem! Our expert training ensures you succeed from day one. * Advance Your ...

AO Globe Life

Remote Sales Associate

Bloomington, IL · On-site +1

$50K - $80K/yr

... into management and leadership roles. Enjoy a performance-based compensation structure while ... No experience? No problem! Our expert training ensures you succeed from day one. * Advance Your ...

AO Globe Life

Remote Sales Associate

Bloomington, IL · On-site +1

$50K - $80K/yr

... into management and leadership roles. Enjoy a performance-based compensation structure while ... No experience? No problem! Our expert training ensures you succeed from day one. * Advance Your ...

AO Globe Life

Remote Sales Associate

Bloomington, IL · On-site +1

$50K - $80K/yr

... into management and leadership roles. Enjoy a performance-based compensation structure while ... No experience? No problem! Our expert training ensures you succeed from day one. * Advance Your ...

AO Globe Life

Remote Sales Associate

Bloomington, IL · On-site +1

$50K - $80K/yr

... into management and leadership roles. Enjoy a performance-based compensation structure while ... No experience? No problem! Our expert training ensures you succeed from day one. * Advance Your ...

InsuraTec

Sales Representative (Remote)

Normal, IL · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Morton, IL · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Lincoln, IL · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Washington, IL · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

Humana

Manager, Care Management

Bloomington, IL · Remote

Continuously improve customer satisfaction through effective program monitoring to achieve timely ... experience at a time that is best for your schedule. Travel: While this is a remote position ...

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All JobsCustomer Experience JobsRemote Customer Experience Manager JobsRemote Customer Experience Manager Jobs in Normal, IL

Remote Customer Experience Manager information

See Normal, IL salary details

$24K

$56.7K

$98.7K

How much do remote customer experience manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for remote customer experience manager in Normal, IL is $56,703.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,100.00 and $68,400.00 per year, depending on experience, location, and employer.

How does a Remote Customer Experience Manager typically collaborate with cross-functional teams to enhance customer satisfaction?

As a Remote Customer Experience Manager, you'll regularly coordinate with teams such as product development, marketing, and support to identify customer pain points and implement solutions. Collaboration often happens via virtual meetings, shared project management tools, and data analytics platforms. You'll translate customer feedback into actionable insights, advocate for customer-centric changes, and ensure that all departments align on delivering a seamless experience. Effective communication and proactive relationship-building with remote colleagues are essential to drive initiatives and foster a customer-first culture.

What does a Remote Customer Experience Manager do?

A Remote Customer Experience Manager is responsible for overseeing and improving the interactions that customers have with a company, but does so while working from a remote location. Their duties typically include analyzing customer feedback, resolving escalated issues, developing strategies to enhance customer satisfaction, and leading remote customer service teams. They use digital tools to monitor customer journeys and ensure consistent, high-quality service across all channels. The ultimate goal is to foster customer loyalty and drive positive business outcomes by ensuring a seamless and satisfying experience.

What is the difference between Remote Customer Experience Manager vs Remote Customer Support Specialist?

AspectRemote Customer Experience ManagerRemote Customer Support Specialist
CredentialsExperience in customer service, leadership skills, possibly a degree in business or related fieldCustomer service training, basic technical knowledge, high school diploma or equivalent
Work EnvironmentOversees customer experience strategies, collaborates with teams, manages customer feedbackHandles customer inquiries, resolves issues, provides support via chat, email, or phone
Employer & Industry UsageUsed across retail, tech, finance, and service industries for improving customer satisfactionCommon in call centers, tech support, e-commerce, and service sectors

The Remote Customer Experience Manager focuses on overseeing and improving the overall customer journey, requiring leadership and strategic skills. In contrast, the Remote Customer Support Specialist handles direct customer interactions, providing support and resolving issues. Both roles are vital for customer satisfaction but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Remote Customer Experience Manager, and why are they important?

To thrive as a Remote Customer Experience Manager, you need expertise in customer service strategy, data analysis, and leadership, often supported by a bachelor's degree and relevant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce or Zendesk, as well as proficiency in communication and project management tools, is typically required. Exceptional communication, problem-solving, and empathy help you lead teams and resolve complex customer issues remotely. These skills and qualities are essential to deliver seamless customer experiences, drive team performance, and ensure customer satisfaction in a virtual environment.
What are popular job titles related to Remote Customer Experience Manager jobs in Normal, IL? For Remote Customer Experience Manager jobs in Normal, IL, the most frequently searched job titles are:
What job categories do people searching Remote Customer Experience Manager jobs in Normal, IL look for? The top searched job categories for Remote Customer Experience Manager jobs in Normal, IL are:
What cities near Normal, IL are hiring for Remote Customer Experience Manager jobs? Cities near Normal, IL with the most Remote Customer Experience Manager job openings:
Remote Customer Experience Manager jobs near you
Infographic showing various Remote Customer Experience Manager job openings in Normal, IL as of July 2026, with employment types broken down into 75% Full Time, 23% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $56,703 per year, or $27.3 per hour.

Customer Service Professional (Remote)

Lyfserv Communications Ltd. Co.

Texas, IL • Remote

$12.75 - $16/hr

Full-time

Re-posted 13 days ago

Job description

Job role:  

If you like helping customers solve issues, then we encourage you to apply with us for one of our physical locations or virtually from your own home. You will be assisting customers with issues on a product or service they may have, as well as assisting them with bookings & guiding them on how to's. 


Responsibilities:

  • Provide customer service, assist with customer issues.
  • Receive and respond to calls in a timely manner
  • Make notations on customer accounts

Requirements:

  • No Experience is required but preferred



We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Employment Type: FULL_TIME

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