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Remote Customer Experience Manager Jobs in Elgin, IL

ForgeFit

Remote Customer Service Specialist

Chicago, IL · On-site +1

$17.50 - $23.25/hr

... and positive experience from order to installation and beyond. Whether answering questions ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

Aoglobelife

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Remote Customer Sales Rep Entry Level (No Experience Welcome to Apply)

Chicago, IL · Remote

$60K - $80K/yr

Sales experience is good, but not required. About the Role As a Remote Customer Sales Rep , you'll meet virtually with individuals who have already requested information about supplemental benefits.

Aoglobelife

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Remote Customer Sales Rep Entry Level (No Experience Welcome to Apply)

Chicago, IL · Remote

$60K - $80K/yr

Sales experience is good, but not required. About the Role As a Remote Customer Sales Rep , you'll meet virtually with individuals who have already requested information about supplemental benefits.

Aoglobelife

Be Seen First

Remote Customer Sales Rep Entry Level (No Experience Welcome to Apply)

Chicago, IL · Remote

$60K - $80K/yr

Sales experience is good, but not required. About the Role As a Remote Customer Sales Rep , you'll meet virtually with individuals who have already requested information about supplemental benefits.

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All JobsCustomer Experience JobsRemote Customer Experience Manager JobsRemote Customer Experience Manager Jobs in Elgin, IL

Remote Customer Experience Manager information

See Elgin, IL salary details

$24.2K

$57.3K

$99.8K

How much do remote customer experience manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for remote customer experience manager in Elgin, IL is $57,332.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,200.00 per year, depending on experience, location, and employer.

What does a remote customer experience manager do?

A Remote Customer Experience Manager is responsible for overseeing and improving the interactions that customers have with a company, but does so while working from a remote location. Their duties typically include analyzing customer feedback, resolving escalated issues, developing strategies to enhance customer satisfaction, and leading remote customer service teams. They use digital tools to monitor customer journeys and ensure consistent, high-quality service across all channels. The ultimate goal is to foster customer loyalty and drive positive business outcomes by ensuring a seamless and satisfying experience.

How does a remote customer experience manager typically collaborate with cross-functional teams to enhance customer satisfaction?

As a Remote Customer Experience Manager, you'll regularly coordinate with teams such as product development, marketing, and support to identify customer pain points and implement solutions. Collaboration often happens via virtual meetings, shared project management tools, and data analytics platforms. You'll translate customer feedback into actionable insights, advocate for customer-centric changes, and ensure that all departments align on delivering a seamless experience. Effective communication and proactive relationship-building with remote colleagues are essential to drive initiatives and foster a customer-first culture.

What are the key skills and qualifications needed to thrive as a remote customer experience manager, and why are they important?

To thrive as a Remote Customer Experience Manager, you need expertise in customer service strategy, data analysis, and leadership, often supported by a bachelor's degree and relevant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce or Zendesk, as well as proficiency in communication and project management tools, is typically required. Exceptional communication, problem-solving, and empathy help you lead teams and resolve complex customer issues remotely. These skills and qualities are essential to deliver seamless customer experiences, drive team performance, and ensure customer satisfaction in a virtual environment.

What is the difference between Remote Customer Experience Manager vs Remote Customer Support Specialist?

AspectRemote Customer Experience ManagerRemote Customer Support Specialist
CredentialsExperience in customer service, leadership skills, possibly a degree in business or related fieldCustomer service training, basic technical knowledge, high school diploma or equivalent
Work EnvironmentOversees customer experience strategies, collaborates with teams, manages customer feedbackHandles customer inquiries, resolves issues, provides support via chat, email, or phone
Employer & Industry UsageUsed across retail, tech, finance, and service industries for improving customer satisfactionCommon in call centers, tech support, e-commerce, and service sectors

The Remote Customer Experience Manager focuses on overseeing and improving the overall customer journey, requiring leadership and strategic skills. In contrast, the Remote Customer Support Specialist handles direct customer interactions, providing support and resolving issues. Both roles are vital for customer satisfaction but differ in scope and responsibilities.

What are popular job titles related to Remote Customer Experience Manager jobs in Elgin, IL?

For Remote Customer Experience Manager jobs in Elgin, IL, the most frequently searched job titles are:

What job categories do people searching Remote Customer Experience Manager jobs in Elgin, IL look for?

The top searched job categories for Remote Customer Experience Manager jobs in Elgin, IL are:

What cities near Elgin, IL are hiring for Remote Customer Experience Manager jobs?

Cities near Elgin, IL with the most Remote Customer Experience Manager job openings:

Remote Customer Experience Manager jobs near you

Remote Customer Service Representative

Annuity Health Holdings LLC

Westmont, IL • Remote

$16 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Description

The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for medical billson behalf of our clients. This involves working in a fast-paced call center environment to establish contact with customers to negotiate payment and/or set up payment arrangements to collect account receivables.


To perform successfully in a virtual environment, the remote Customer Service Representative must be comfortable

with technology and can easily understand and learn the technical requirements of the position.


Duties/Responsibilities

  • Provide exceptional patient service in the name of the client
  • Contact patients via telephone to collect payment on medical bills
  • Communicates accurate information to patients in a clear, concise and professional manner
  • Review patient accounts and documents patients' interaction and feedback
  • Negotiates appropriate and reasonable payments with customers
  • Sets up patient payments via check, electronic transfer or credit card
  • Responsible for understanding and complying with all policies and procedures
  • Meets or exceeds established goals
  • Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction
  • All other duties as assigned by management


Required Skills/Knowledge

  • Customer/Client Focus
  • Communication Proficiency
  • Confidentiality/Integrity
  • Teamwork Orientation
  • Basic computer skills necessary


Education/Experience

  • Customer service experience preferred
  • Prior medical billing or healthcare revenue cycle experience strongly preferred
  • High school diploma or General Education Development (GED) Certificate required
  • One to two years of college preferred

Benefits

Annuity Health offers its employees excellent benefits including: Health, Dental, Vision, HSA and FSA Accounts, Voluntary Insurance, Paid Holidays, PTO, and 401(k).

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