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Remote Customer Care Jobs in Renton, WA (NOW HIRING)

Dallas IVF

Patient Care Coordinator

Seattle, WA · On-site +1

$17 - $25/hr

Minimum 1+ year reception or customer service experience in a similar remote or in-person role Preferred Qualifications: * Experience working in fertility, reproductive health, or related healthcare ...

Remotetravelcareers

Travel Customer Support

Seattle, WA · Remote

$19.25 - $24.75/hr

We are seeking a remote Travel Customer Support representative to handle customer questions, bookings, and general trip assistance. You'll provide timely and clear support to make sure ...

Float Health

Recurring Care Specialist

Tacoma, WA · On-site +1

$48K - $50K/yr

... remote role, strong teammate connections are more important than ever ... You have a strong sense of accountability and integrity: external customers and internal team ...

Float Health

Recurring Care Specialist

Tacoma, WA · On-site +1

$48K - $50K/yr

... remote role, strong teammate connections are more important than ever ... You have a strong sense of accountability and integrity: external customers and internal team ...

Nexora Talent

Remote Client Experience Specialist

Seattle, WA · Remote

$19.25 - $25.50/hr

Job Overview We are seeking a motivated and customer-focused Remote Client Experience Specialist to join our team. In this role, you will assist clients with planning and coordinating personalized ...

Getaway

Customer Representative

Medina, WA · Remote

$30K - $50K/yr

Position Description As a Customer Representative, you will play a key role in supporting clients ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

Getaway

Customer Representative

Medina, WA · Remote

$30K - $50K/yr

Position Description As a Customer Representative, you will play a key role in supporting clients ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

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See Renton, WA salary details

$11

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How much do remote customer care jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for remote customer care in Renton, WA is $21.14, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.51 per hour, depending on experience, location, and employer.

What is a remote customer care?

A Remote Customer Care job involves assisting customers with their inquiries, concerns, or problems via phone, email, chat, or other digital channels, all while working from a location outside of a traditional office—usually from home. Professionals in this role help resolve issues, provide product or service information, handle complaints, and ensure customer satisfaction. Remote Customer Care representatives need strong communication skills, empathy, and the ability to troubleshoot issues independently. This position often requires familiarity with customer support software and the ability to manage multiple tasks in a virtual environment.

What are the key skills and qualifications needed to thrive as a remote customer care professional?

To thrive as a Remote Customer Care professional, you need strong communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is typically required. Exceptional patience, active listening, and self-motivation help individuals stand out in this remote role. These skills and qualities are crucial for delivering effective support, maintaining customer satisfaction, and efficiently resolving issues without in-person supervision.

How do remote customer care representatives typically collaborate with their team and supervisors?

Remote customer care representatives usually collaborate with their team and supervisors through digital communication tools such as chat platforms, video calls, and project management software. Regular virtual team meetings help keep everyone aligned on goals, share updates, and address challenges. Supervisors often provide guidance, feedback, and support via scheduled check-ins or one-on-one meetings. This structure fosters a supportive environment where remote staff can easily reach out for assistance and stay connected with colleagues, even while working from different locations.

What is the difference between Remote Customer Care vs Remote Customer Support?

AspectRemote Customer CareRemote Customer Support
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; technical knowledge often preferred
Work EnvironmentHome office, call centers, online chat platformsHome office, help desks, online chat, email support
Industry UsageRetail, hospitality, service industriesTechnology, software, telecom
Common Search IntentCustomer care roles, client relationship managementTechnical support, troubleshooting, product assistance

Remote Customer Care and Remote Customer Support roles often overlap but differ mainly in focus. Customer Care emphasizes building relationships and ensuring customer satisfaction, while Customer Support typically involves technical troubleshooting and problem resolution. Both roles require strong communication skills and are commonly found in various industries, often working remotely from home offices.

What are the most commonly searched types of Customer Care jobs in Renton, WA?

The most popular types of Customer Care jobs in Renton, WA are:

What are popular job titles related to Remote Customer Care jobs in Renton, WA?

For Remote Customer Care jobs in Renton, WA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Care jobs in Renton, WA look for?

The top searched job categories for Remote Customer Care jobs in Renton, WA are:

What cities near Renton, WA are hiring for Remote Customer Care jobs?

Cities near Renton, WA with the most Remote Customer Care job openings:

Remote Customer Care jobs near you
Infographic showing various Remote Customer Care job openings in Renton, WA as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $43,978 per year, or $21.1 per hour.

Patient Care Coordinator

Seattle, WA • On-site, Remote

Dallas IVF
11 - 50 employees
Learn more about Dallas IVFexternal

$17 - $25/hr

Full-time

Posted 6 days ago

Job description

About Us:
Pacific Northwest Fertility & IVF Specialists is a state-of-the-art clinic offering a wide range of fertility treatments, from basic care to the most advanced reproductive technologies. We provide compassionate, patient-centered care, supporting individuals and families through every step of their fertility journey.
Job Summary:
This Patient Care Coordinator (PCC) position is fully remote, allowing you to work from your own private, HIPAA-compliant workspace free from noise and distractions. The role is full-time, non-exempt, with scheduled hours Monday-Friday from 9 AM to 5:30 PM Pacific Time and occasional weekend coverage. Please note, training schedule may vary.
You will be the primary point of contact via phone, managing scheduling, triaging patient calls, updating demographics, confirming appointments, preparing medical records and billing paperwork, and educating patients on using the Patient Portal ahead of their appointments.
Essential Functions:
  • Manage multiple phone lines remotely; triage calls; schedule appointments; take messages; perform new patient intake, follow-up, and reminder calls
  • Register new patients, accurately collect and enter demographic, financial, insurance, and clinical data in a secure remote environment
  • Schedule and coordinate all patient appointments and procedures in eIVF
  • Assist patients remotely with navigating and troubleshooting the Patient Portal and Telemedicine consultations
  • Maintain and coordinate providers' schedules accurately
  • Act as liaison between physicians, clinical teams, and other practices to facilitate information flow and expedite patient visits
  • Work closely with billing to collect co-pays, appointment payments, and manage account balances
  • Perform clerical duties such as chart preparation, scanning, faxing, and processing outgoing medical records requests
  • Assist team members remotely with communication equipment issues such as voicemail setup and headset configuration
  • Uphold patient confidentiality, demonstrate constructive communication, practice teamwork, and promptly escalate concerns to supervisors
  • Perform other duties as assigned

Education & Experience:
  • High school diploma required
  • Minimum 1+ year reception or customer service experience in a similar remote or in-person role

Preferred Qualifications:
  • Experience working in fertility, reproductive health, or related healthcare fields
  • Familiarity with infertility treatments, terminology, and patient concerns
  • Previous use of fertility-focused EMR systems like eIVF or similar platforms
  • Ability to communicate complex medical information compassionately and clearly to patients navigating fertility care

Requirements:
  • High computer literacy, including Microsoft Office proficiency
  • Ability to manage a high volume of phone calls and patient interactions professionally in a remote setting
  • Strong organizational skills with ability to plan, prioritize, and complete delegated tasks efficiently
  • Compassionate, caring approach when interacting with patients and colleagues
  • Professional, pleasant demeanor in a fast-paced environment
  • Must have a private, quiet, and HIPAA-compliant remote workspace

This position ranges from $17-25 an hour, dependent upon experience and location, along with comprehensive benefits.
PNWF is dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee and patients bring to our workplace.
Ivy Fertility is an equal opportunity employer. Employment decisions are based on merit, qualifications, performance, and business needs. Ivy Fertility does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, sex, sexual orientation, gender identity or expression, veteran status, or any other status protected by applicable federal, state, or local law.

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