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Remote Customer Care Jobs in Renton, WA (NOW HIRING)

Canals

Customer Success Manager

Seattle, WA · Remote

We care deeply about building great products, hiring exceptional people, and creating an ... We're remote-first, flexible, and distributed across North and South America, bringing together ...

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See Renton, WA salary details

$11

$21

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How much do remote customer care jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote customer care in Renton, WA is $21.14, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.51 per hour, depending on experience, location, and employer.

What is a remote customer care?

A Remote Customer Care job involves assisting customers with their inquiries, concerns, or problems via phone, email, chat, or other digital channels, all while working from a location outside of a traditional office—usually from home. Professionals in this role help resolve issues, provide product or service information, handle complaints, and ensure customer satisfaction. Remote Customer Care representatives need strong communication skills, empathy, and the ability to troubleshoot issues independently. This position often requires familiarity with customer support software and the ability to manage multiple tasks in a virtual environment.

What are the key skills and qualifications needed to thrive as a remote customer care professional?

To thrive as a Remote Customer Care professional, you need strong communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is typically required. Exceptional patience, active listening, and self-motivation help individuals stand out in this remote role. These skills and qualities are crucial for delivering effective support, maintaining customer satisfaction, and efficiently resolving issues without in-person supervision.

How do remote customer care representatives typically collaborate with their team and supervisors?

Remote customer care representatives usually collaborate with their team and supervisors through digital communication tools such as chat platforms, video calls, and project management software. Regular virtual team meetings help keep everyone aligned on goals, share updates, and address challenges. Supervisors often provide guidance, feedback, and support via scheduled check-ins or one-on-one meetings. This structure fosters a supportive environment where remote staff can easily reach out for assistance and stay connected with colleagues, even while working from different locations.

What is the difference between Remote Customer Care vs Remote Customer Support?

AspectRemote Customer CareRemote Customer Support
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; technical knowledge often preferred
Work EnvironmentHome office, call centers, online chat platformsHome office, help desks, online chat, email support
Industry UsageRetail, hospitality, service industriesTechnology, software, telecom
Common Search IntentCustomer care roles, client relationship managementTechnical support, troubleshooting, product assistance

Remote Customer Care and Remote Customer Support roles often overlap but differ mainly in focus. Customer Care emphasizes building relationships and ensuring customer satisfaction, while Customer Support typically involves technical troubleshooting and problem resolution. Both roles require strong communication skills and are commonly found in various industries, often working remotely from home offices.

What are the most commonly searched types of Customer Care jobs in Renton, WA?

The most popular types of Customer Care jobs in Renton, WA are:

What are popular job titles related to Remote Customer Care jobs in Renton, WA?

For Remote Customer Care jobs in Renton, WA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Care jobs in Renton, WA look for?

The top searched job categories for Remote Customer Care jobs in Renton, WA are:

What cities near Renton, WA are hiring for Remote Customer Care jobs?

Cities near Renton, WA with the most Remote Customer Care job openings:

Remote Customer Care jobs near you
Infographic showing various Remote Customer Care job openings in Renton, WA as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $43,978 per year, or $21.1 per hour.

Remote Medical Support Assistant (Remote Medical Receptionist)

Ansible Government Solutions

Seattle, WA • On-site, Remote

$18.75 - $23/hr

Full-time

Re-posted 27 days ago

Job description

Overview
Ansible Government Solutions, LLC (Ansible) is currently recruiting Remote Medical Support Assistants (Remote Medical Receptionists) that is to support the VA Puget Sound Healthcare System including VA Puget Sound facilities and CBOCs. Working hours are Mon-Fri, 8am-4:30pm. If you accept employment with Ansible, you must also acknowledge that any assigned schedule is subject to change at the direction of either Ansible or its customers.
Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers' success as if it is their own.
Responsibilities
  • Manage appointment scheduling for clinics/units and maintain calendars
  • Process consult intake, schedule appointments, and manage electronic waitlists
  • Review daily consults, recall lists, and communications for accuracy
  • Adjust appointments, locations, and providers to maintain clinic access and coverage
  • Serve as first point of contact for patients, families, and staff
  • Answer phones, respond to inquiries, and resolve concerns
  • Provide courteous, professional, and timely service
  • Handle complaints and initiate resolution within required timelines (24-72 hours)
  • Collaborate with interdisciplinary healthcare teams (VA and community providers)
  • Support community care scheduling workflows and escalation processes
  • Assist patients in navigating care and making informed decisions
  • Input and maintain patient data in CPRS/EHR systems
  • Verify and update demographic and insurance information
  • Perform receptionist and clerical duties (messages, records, materials)
  • Support revenue processes by identifying insurance coverage
  • Maintain patient safety by verifying identity using required protocols
Qualifications
  • High School diploma or GED equivalent.
  • Proficiency in written and spoken English.
  • Minimum typing speed of 50 words per minute.
  • Basic computer proficiency, including Microsoft Office applications.
  • Basic knowledge of medical terminology.
  • Minimum 6 months of customer service experience in a medical or healthcare setting.
  • Ability to work remotely and independently in a professional setting.
  • Ability to obtain and maintain a favorable VA background investigation (NACI) and PIV credential.
  • No physical or health restrictions that would interfere with job performance.
  • Ability to complete all required VA onboarding, security, privacy, and mandatory training prior to and during assignment.
  • U.S. citizenship required.

All candidates must be able to:
  • Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
  • Lift up to 50 lbs from floor to waist
  • Lift up to 20 lbs
  • Carry up to 40 lbs a reasonable distance
  • Push/pull with 30 lbs of force

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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