Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Customer Success Manager
Richmond, BC · Remote
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Customer Success Manager
Richmond, BC · Remote
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Customer Success Manager
Langley, BC · Remote
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Customer Success Manager
Langley, BC · Remote
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Customer Success Manager
Langley, BC · Remote
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Customer Success Manager
Langley, BC · Remote
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Customer Success Manager
Surrey, BC · Remote
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Customer Success Manager
Surrey, BC · Remote
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Our customers are the companies responsible for moving the materials that power the real economy ... Good ideas can come from anywhere, and people are trusted to make things happen. * We're remote ...
Quick apply
Our customers are the companies responsible for moving the materials that power the real economy ... Good ideas can come from anywhere, and people are trusted to make things happen. * We're remote ...
This isn't traditional Customer Success either. This is technical ownership inside a high-growth ... You'll be part of a fast-moving, fully-remote crew spread across the globe , passionate about ...
This isn't traditional Customer Success either. This is technical ownership inside a high-growth ... You'll be part of a fast-moving, fully-remote crew spread across the globe , passionate about ...
Summary: We are currently seeking a Customer Success Operations Manager to join our Revenue ... This role is available to candidates in Vancouver, Toronto hub offices or remote Canada locations ...
Summary: We are currently seeking a Customer Success Operations Manager to join our Revenue ... This role is available to candidates in Vancouver, Toronto hub offices or remote Canada locations ...
Our team is hiring one SMB Account Manager, Vancouver - Remote who is passionate about helping ... You will identify ways to expand collaboration with customers and act as an internal advocate for ...
New
Our team is hiring one SMB Account Manager, Vancouver - Remote who is passionate about helping ... You will identify ways to expand collaboration with customers and act as an internal advocate for ...
New
Fully remote position with flexible working hours. * An inspiring team of colleagues spread all ... High impact: lots of users, happy customers, high growth, and cutting-edge R&D. * Flat organization ...
Quick apply
Fully remote position with flexible working hours. * An inspiring team of colleagues spread all ... High impact: lots of users, happy customers, high growth, and cutting-edge R&D. * Flat organization ...
Client Success Manager - Fully Remote
Vancouver, BC · Remote
CA$8K - CA$12K/mo
Familiar with tools like Loom, Slack, Calendly, ActiveCampaign, GSuite, CRM platforms - or able to ... Remote, flexible work environment with a high-performance culture * Real mentorship and training ...
Client Success Manager - Fully Remote
Vancouver, BC · Remote
CA$8K - CA$12K/mo
Familiar with tools like Loom, Slack, Calendly, ActiveCampaign, GSuite, CRM platforms - or able to ... Remote, flexible work environment with a high-performance culture * Real mentorship and training ...
... customers. Role Overview We are searching for a highly motivated, results-oriented self-starter ... Apply today! #LI-REMOTE
... customers. Role Overview We are searching for a highly motivated, results-oriented self-starter ... Apply today! #LI-REMOTE
Senior Software Developer (Remote)
Vancouver, BC · Remote
CA$110K - CA$145K/yr
... customer behavior for proactive risk resolution. * Optimize Software Delivery: Enhance CI/CD ... AI & Automation Advocacy: Proven experience in leveraging AI tools to surface insights faster and a ...
Quick apply
Senior Software Developer (Remote)
Vancouver, BC · Remote
CA$110K - CA$145K/yr
... customer behavior for proactive risk resolution. * Optimize Software Delivery: Enhance CI/CD ... AI & Automation Advocacy: Proven experience in leveraging AI tools to surface insights faster and a ...
The latest equipment and remote setup to perform at your best. Diversity & Inclusion Commitment VALD's best asset is not our technology but our people and culture. A culture of inclusion and ...
Quick apply
The latest equipment and remote setup to perform at your best. Diversity & Inclusion Commitment VALD's best asset is not our technology but our people and culture. A culture of inclusion and ...
Verification and Validations Associate
Pitt Meadows, BC · On-site +1
CA$95K - CA$120K/yr
About us. Epiroc is a global productivity partner for mining & construction customers and ... Work Type (Onsite/Hybrid/Remote): Onsite Responsibilities: * Develop system- and component-level V ...
Verification and Validations Associate
Pitt Meadows, BC · On-site +1
CA$95K - CA$120K/yr
About us. Epiroc is a global productivity partner for mining & construction customers and ... Work Type (Onsite/Hybrid/Remote): Onsite Responsibilities: * Develop system- and component-level V ...
Product Designer, Temporary
Vancouver, BC · On-site +1
... outcomes that customer experience activities bring to the business. This can be a remote role ... You advocate service excellence, and work to deliver client-centric solutions, and proactively ...
Product Designer, Temporary
Vancouver, BC · On-site +1
... outcomes that customer experience activities bring to the business. This can be a remote role ... You advocate service excellence, and work to deliver client-centric solutions, and proactively ...
Senior Accountant
Vancouver, BC · Remote
CA$70K - CA$83K/yr
Zenbooks is a fully remote Canadian accounting firm founded in 2015 and headquartered in Ottawa. We ... Through OpenSME, we led national advocacy for Canadian SMEs, including a 30,000-signature CRA ...
Senior Accountant
Vancouver, BC · Remote
CA$70K - CA$83K/yr
Zenbooks is a fully remote Canadian accounting firm founded in 2015 and headquartered in Ottawa. We ... Through OpenSME, we led national advocacy for Canadian SMEs, including a 30,000-signature CRA ...
Remote Customer Advocate information
See Maple Ridge, BC salary details
$9.70 - $12.85
7% of jobs
$14.50 is the 25th percentile. Wages below this are outliers.
$12.85 - $16
34% of jobs
The median wage is $17.34 / hr.
$16 - $19.15
21% of jobs
$21.57 is the 75th percentile. Wages above this are outliers.
$19.15 - $22.31
17% of jobs
$22.31 - $25.46
12% of jobs
$25.46 - $28.61
3% of jobs
$28.61 - $31.76
2% of jobs
$31.76 - $34.91
2% of jobs
$34.91 - $38.07
1% of jobs
$38.07 - $41.22
1% of jobs
$41.22 - $44.37
0% of jobs
$9
$21
$44
How much do remote customer advocate jobs pay per hour?
As of Jun 14, 2026, the average hourly pay for remote customer advocate in Maple Ridge, BC is $21.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.03 and $23.03 per hour, depending on experience, location, and employer.
What does a typical day look like for a Remote Customer Advocate?
As a Remote Customer Advocate, your day typically involves responding to customer inquiries via email, chat, or phone, helping resolve product or service issues, and documenting interactions in the company's CRM system. You'll often collaborate virtually with other team members and departments to address escalated concerns and ensure customers receive timely resolutions. The remote environment offers flexibility, but also requires self-motivation and strong organizational skills to manage workloads independently. You’ll also participate in regular team meetings and ongoing training to stay updated on company policies and product changes.
What is a Remote Customer Advocate job?
A Remote Customer Advocate is responsible for assisting customers with inquiries, resolving issues, and providing support, all while working from a remote location. They communicate through phone, email, or chat to ensure customer satisfaction and troubleshoot problems. This role requires strong communication skills, problem-solving abilities, and empathy to create positive customer experiences. Advocates may also provide feedback to improve products and services.
What are the key skills and qualifications needed to thrive in the Remote Customer Advocate position, and why are they important?
To thrive as a Remote Customer Advocate, you need excellent communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, ticketing systems, and web-based communication tools is highly valued. Strong soft skills such as patience, empathy, and effective time management help individuals excel when handling challenging customer interactions remotely. These attributes are vital for consistently delivering high-quality support and maintaining customer satisfaction from a remote setting.
What are popular job titles related to Remote Customer Advocate jobs in Maple Ridge, BC? For Remote Customer Advocate jobs in Maple Ridge, BC, the most frequently searched job titles are:
What job categories do people searching Remote Customer Advocate jobs in Maple Ridge, BC look for? The top searched job categories for Remote Customer Advocate jobs in Maple Ridge, BC are:
What cities near Maple Ridge, BC are hiring for Remote Customer Advocate jobs? Cities near Maple Ridge, BC with the most Remote Customer Advocate job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 7 days ago
Job description
What you'll do
- Manage projects by creating implementation work-plans, facilitate status calls that drive completion of project milestones, and provide project progress reporting. Track and report on hours spent on customer projects.
- Uncover, analyze, and comprehend a variety of system requirements requiring review and consideration of multiple business priorities
- Advise customers on solution features, configuration options, and system processes and procedures
- Configure and customize new SchedulePro and ScheduleFlex customer instances, as well as understand and configure interfaces to third-party applications
- Manage changes to requested solutions, including following the documented change request process for scope and billing management
- Onboard clients, including creating training material and conducting effective training calls and/or visits with clients
- Proactively surface project risks and issues for the team to address as well as provide consultative guidance and dynamic solutions for any issues that arise
- Provide proactive outreach at all stages of the customer lifecycle
- Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal departments to provide responses and/or solutions
- Develop and maintain strong relationships with colleagues and clients to ensure maximum satisfaction and retention levels
- Participate in customer support standby rotations when the regular support team is unavailable
- Assist, if requested, in the sales process, providing technical sales support
- Become an expert in the features, benefits, and implementation of Shiftboard's SchedulePro and ScheduleFlex solutions
Skills you'll need
- Bachelor's degree in business or technology with one or more years' experience implementing business software in a consultative role within a SaaS environment preferred though greater experience in a related role with increasing responsibility may be considered as an appropriate substitution
- One or more years of experience managing software implementation projects
- Two or more years of software application implementation experience in a consultative role, preferably within a SaaS environment
- Excellent communication and presentation skills
- Must be personable and enjoy working with people in an entirely customer-facing role
- Knowledge of project management/delivery methods and tools
- Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured
- Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
- Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
- Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
- Working knowledge of Scrum and other Agile methodologies
- Bonus: previous experience with programming, or ability to write simple database queries and scripts
- Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems
- Experience in the Workforce Management domain preferred
- Experience with Salesforce (or other CRM) desired
- Ability to travel (job requires up to 30% travel)
- Comfortable working as needed in a remote environment with video-conferencing tools
What you'll get
- Competitive wages
- ESPO (employee stock option program)
- Medical/dental vision coverage
- 401(k)
- Flexible PTO and 10 paid holidays per year
- Career advancement opportunities
About Targeted Talent
Sourced by ZipRecruiter
Your single source for HR professional services, we offer job seekers specialized employment services, spanning contract, permanent positions, and project solutions for highly specialized and managerial level talent needs. Our team of specialized recruiters and consultants abilities extend far beyond resume or career counseling. With hundreds of collaborators strategically located throughout the country, our organization possess the local market knowledge and industry relationships that make successful geography-specific reach possible.
Industry
Recruiting and staffing services
Company size
11 - 50 Employees
Headquarters location
Vancouver, BC, CA