ZipRecruiter

Log In

2

Remote Live Chat Jobs in Maple Ridge, BC (NOW HIRING)

CRH

Inside Sales Representative

Langley, BC · Remote

CA$38 - CA$43/hr

Job Location This is a remote position- can be based anywhere in Canada. Job Responsibilities * Develop, manage, and grow profitable relationships with assigned customer accounts and territories

All JobsLive Chat JobsRemote Live Chat JobsRemote Live Chat Jobs in Maple Ridge, BC

Remote Live Chat information

See Maple Ridge, BC salary details

$10

$27

$60

How much do remote live chat jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for remote live chat in Maple Ridge, BC is $27.30, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $34.67 per hour, depending on experience, location, and employer.

What is a Remote Live Chat job?

A Remote Live Chat job involves providing customer support, answering inquiries, and assisting users through an online chat platform. Agents typically help customers with troubleshooting, product details, or general support in real time. This role requires strong communication skills, the ability to multitask, and a fast typing speed. It allows employees to work from home while ensuring customers receive prompt and helpful responses. Many industries, including e-commerce and tech support, hire remote chat agents.

What does a typical workday look like for someone in a Remote Live Chat position?

A typical day as a Remote Live Chat agent involves promptly responding to customer inquiries via a chat interface, resolving issues, and escalating complex cases as needed. You’ll likely manage multiple chat conversations simultaneously while maintaining accurate records in customer management systems. Most roles require collaboration with other departments, such as technical support or sales, to ensure customers receive accurate and timely assistance. While the work is fast-paced, it offers flexibility, opportunities to develop strong customer service skills, and a supportive virtual team environment.

What are the key skills and qualifications needed to thrive in the Remote Live Chat position, and why are they important?

To excel as a Remote Live Chat agent, you need strong written communication skills, customer service experience, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required, though formal certifications are not always necessary. Excellent problem-solving abilities, empathy, and the ability to multitask under pressure help individuals stand out in this role. These skills ensure efficient, positive customer interactions and contribute to overall client satisfaction in a virtual environment.

What are the most commonly searched types of Live Chat jobs in Maple Ridge, BC? The most popular types of Live Chat jobs in Maple Ridge, BC are:
What are popular job titles related to Remote Live Chat jobs in Maple Ridge, BC? For Remote Live Chat jobs in Maple Ridge, BC, the most frequently searched job titles are:
What job categories do people searching Remote Live Chat jobs in Maple Ridge, BC look for? The top searched job categories for Remote Live Chat jobs in Maple Ridge, BC are:
What cities near Maple Ridge, BC are hiring for Remote Live Chat jobs? Cities near Maple Ridge, BC with the most Remote Live Chat job openings:
Remote Live Chat jobs near you
Infographic showing various Remote Live Chat job openings in Maple Ridge, BC as of June 2026, with employment types broken down into 69% Full Time, 18% Part Time, 9% Temporary, and 4% Contract. Highlights an 100% Remote job distribution, with an average salary of $56,791 per year, or $27.3 per hour.

Ecommerce Customer Success Specialist - Online Sales (526)

Trail Appliances Ltd.

Richmond, BC • Remote

CA$44K/yr

Other

Posted 17 days ago

Job description

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We're a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values: 
Integrity - We do what's right, even when no one is looking.  
Improvement - We do it well. Then we do it better.  
Caring - We put ourselves in others' shoes. 
Authenticity - We like people, not pretense.  
Determination - We kick down walls. 

As an eCommerce Customer Success Specialist at Trail Appliances, you will provide an exceptional online customer experience from the moment a customer places an order through delivery and beyond. You'll take a consultative approach to sales, ensuring customers have the right products, understand key installation requirements, and feel confident in their purchase decisions.

In this fast-paced, customer-first role, you'll manage a high-volume eCommerce pipeline, proactively engage customers, and collaborate across teams to deliver seamless, end-to-end service.

As a Ecommerce Customer Support Specialist, you will
  • Proactively connect with customers who have placed online orders to confirm details, identify needs, and ensure all considerations (e.g., electrical requirements, product compatibility, stacking capabilities) are addressed
  • Deliver a consultative sales experience by recommending protection plans, accessory add-ons, and alternative products when needed
  • Manage product availability, allocate stock, communicate timelines, and coordinate delivery and installation services
  • Own and manage your eCommerce book of business daily using multiple systems (Zendesk, Commerce Tools, Microsoft D365 and other internal platforms)
  • Process and reconcile payments, including posting transactions and issuing refunds
  • Engage with customers across phone, email, and live chat based on their preferences
  • Troubleshoot customer questions related to orders, products, and website experiences
  • Complete assigned outreach campaigns, including Comerco Protection Plan follow-ups
  • Proactively engage new customers via live chat with the goal of qualifying leads, driving sales, and delivering exceptional service
To be successful in this role you bring
  • A strong sales mindset with previous sales experience
  • Exceptional attention to detail and accuracy
  • Excellent written communication, typing skills, and professional phone presence
  • A "customer-first" approach with a passion for delivering outstanding service
  • Strong technical proficiency and comfort navigating multiple systems
  • Ability to multitask and shift priorities efficiently in a fast-paced environment
  • Self-motivation with the ability to work independently within a collaborative team
  • A willingness to learn and develop product knowledge in appliances
  • Flexibility and adaptability in a changing environment
The experience we like to see
  • Appliance or industry knowledge
  • Advanced professional writing skills in English
  • Strong customer relationship management experience
  • Critical thinking and problem-solving skills
  • Experience with payment processing
Who you'll work with
  • Trail Appliances customers
  • eCommerce and Online Sales teams
  • Website, merchandising, and marketing teams
  • Customer support teams
  • Logistics and internal support teams
  • Retail sales teams and leadership
  • Vendors and suppliers
Work environment
  • Primarily remote (work from home) with occasional in-office requirements
  • Periodic travel within the Lower Mainland for training
  • Schedule: 5 days per week, rotating weekends required
  • Hours:
    • Monday-Saturday: 8:30 AM - 5:00 PM
    • Sundays & holidays: 10:30 AM - 5:00 PM
  • Peak sales periods may require additional hours
  • Full-shift computer-based role requiring work across multiple monitors
Why join Trail Appliances?
  • Extended Health Benefits
  • Merit Performance
  • Generous employee discounts 
  • Professional Development Programs 
  • Employee Recognition Program
  • Company events
$44,000 - $44,000 a year
plus commission
INDHPN

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?


We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
apply for this job

Apply