Richmond, BC · On-site
The Role Youll be handling customer inquiries across phone, email, and live chat helping parents troubleshoot products, process warranty claims, and navigate shipping issues. Youll work alongside a ...
Quick apply
Richmond, BC · On-site
The Role Youll be handling customer inquiries across phone, email, and live chat helping parents troubleshoot products, process warranty claims, and navigate shipping issues. Youll work alongside a ...
Greet & assist customers via phone, email, in-person, text message, and live chat * Deal with customer sales inquiries, technical support, and general customer service * Develop and maintain ...
Greet & assist customers via phone, email, in-person, text message, and live chat * Deal with customer sales inquiries, technical support, and general customer service * Develop and maintain ...
RESPONSIBILITIES * Assist clients with questions about the overall platform by telephone,email &live chat * Work with other internal teams to provide high-quality support while meeting service ...
RESPONSIBILITIES * Assist clients with questions about the overall platform by telephone,email &live chat * Work with other internal teams to provide high-quality support while meeting service ...
RESPONSIBILITIES * Assist clients with questions about the overall platform by telephone,email &live chat * Work with other internal teams to provide high-quality support while meeting service ...
Quick apply
RESPONSIBILITIES * Assist clients with questions about the overall platform by telephone,email &live chat * Work with other internal teams to provide high-quality support while meeting service ...
Burnaby, BC · On-site +1
CA$46K - CA$58K/yr
Use several platforms including phone, email, & live chat to provide exceptional customer service; * Continuously identify opportunities to empower and build long lasting Member relationships.
Burnaby, BC · On-site +1
CA$46K - CA$58K/yr
Use several platforms including phone, email, & live chat to provide exceptional customer service; * Continuously identify opportunities to empower and build long lasting Member relationships.
You bring your real self to work and you live our values - trust, teamwork, and accountability. What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an ...
New
You bring your real self to work and you live our values - trust, teamwork, and accountability. What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an ...
New
You bring your real self to work and you live our values - trust, teamwork, and accountability. What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an ...
New
You bring your real self to work and you live our values - trust, teamwork, and accountability. What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an ...
New
CA$18.85 - CA$19.85/hr
Booking service appointments and handling phone/chat inquiries for our Geek Squad Field Services ... E.I. hourly pay rate: $17.25 - $18 Ontario hourly pay rate: $19.35 - $19.50 Pay may vary in ...
CA$18.85 - CA$19.85/hr
Booking service appointments and handling phone/chat inquiries for our Geek Squad Field Services ... E.I. hourly pay rate: $17.25 - $18 Ontario hourly pay rate: $19.35 - $19.50 Pay may vary in ...
CA$50K - CA$75K/yr
As the first point of contact for customers via chat, email, and phone, you'll provide personalized, empathetic, and solution-focused support and serve as a key contributor to the success of 7shifts.
CA$50K - CA$75K/yr
As the first point of contact for customers via chat, email, and phone, you'll provide personalized, empathetic, and solution-focused support and serve as a key contributor to the success of 7shifts.
CA$22.28/hr
Position Overview You live and breathe the values of delivering a world-class customer experience ... chat, phone and email. You'll take charge to resolve customer inquiries with little to no effort ...
CA$22.28/hr
Position Overview You live and breathe the values of delivering a world-class customer experience ... chat, phone and email. You'll take charge to resolve customer inquiries with little to no effort ...
Answer and interact with customers via chat, email and phone, providing friendly and efficient service * Working on individual projects to improve our response capabilities as directed by business ...
Answer and interact with customers via chat, email and phone, providing friendly and efficient service * Working on individual projects to improve our response capabilities as directed by business ...
Shuffle and change the cards on the Live tables when needed * Keep in order and under control all facilities that store playing cards, equipment for the tables, and related documentation * To keep in ...
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Shuffle and change the cards on the Live tables when needed * Keep in order and under control all facilities that store playing cards, equipment for the tables, and related documentation * To keep in ...
Shuffle and change the cards on the Live tables when needed * Keep in order and under control all facilities that store playing cards, equipment for the tables, and related documentation * To keep in ...
Quick apply
Shuffle and change the cards on the Live tables when needed * Keep in order and under control all facilities that store playing cards, equipment for the tables, and related documentation * To keep in ...
Richmond, BC · On-site
CA$58K - CA$85K/yr
The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are ...
Quick apply
Richmond, BC · On-site
CA$58K - CA$85K/yr
The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are ...
Responsible for professional,timely, and effective customer, consignee, and driver interaction via phone calls, text email, or chat as well as system messages. * Process customer and driver ...
Quick apply
Responsible for professional,timely, and effective customer, consignee, and driver interaction via phone calls, text email, or chat as well as system messages. * Process customer and driver ...
Responsible for professional,timely, and effective customer, consignee, and driver interaction via phone calls, text email, or chat as well as system messages. * Process customer and driver ...
Responsible for professional,timely, and effective customer, consignee, and driver interaction via phone calls, text email, or chat as well as system messages. * Process customer and driver ...
Vancouver, BC · On-site
CA$47K - CA$62K/yr
Provide high-quality and efficient support to our customers through chat and email correspondences, delivering prompt and effective solutions to their inquiries and concerns * Serve as a go-to ...
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Vancouver, BC · On-site
CA$47K - CA$62K/yr
Provide high-quality and efficient support to our customers through chat and email correspondences, delivering prompt and effective solutions to their inquiries and concerns * Serve as a go-to ...
Vancouver, BC · Hybrid
CA$47K - CA$62K/yr
Provide high-quality and efficient support to our customers through chat and email correspondences, delivering prompt and effective solutions to their inquiries and concerns * Serve as a go-to ...
Vancouver, BC · Hybrid
CA$47K - CA$62K/yr
Provide high-quality and efficient support to our customers through chat and email correspondences, delivering prompt and effective solutions to their inquiries and concerns * Serve as a go-to ...
Vancouver, BC · On-site
Handling inbound support requests by phone (majority of our interactions), AI-enabled chat, and email with a focus on delivering exceptional customer experiences to legal professionals and their ...
Vancouver, BC · On-site
Handling inbound support requests by phone (majority of our interactions), AI-enabled chat, and email with a focus on delivering exceptional customer experiences to legal professionals and their ...
Handling inbound support requests by phone (majority of our interactions), AI-enabled chat, and email with a focus on delivering exceptional customer experiences to legal professionals and their ...
Handling inbound support requests by phone (majority of our interactions), AI-enabled chat, and email with a focus on delivering exceptional customer experiences to legal professionals and their ...
| Aspect | Hourly Live Chat | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; basic computer skills | High school diploma or equivalent; communication skills |
| Work Environment | Remote or on-site, online chat platforms | Call centers, retail, or office settings |
| Industry Usage | Online retail, tech support, service industries | Retail, telecom, banking, and service sectors |
| Job Focus | Responding to customer inquiries via live chat | Handling customer questions via phone, email, or in person |
Hourly Live Chat roles primarily involve online communication through chat platforms, focusing on quick, written customer interactions. Customer Service Representatives may handle inquiries via multiple channels, including phone and email, often in a more varied environment. Both roles require strong communication skills but differ in their work setting and interaction methods.
Full-time
Medical, Dental, Life, PTO
Posted 17 days ago
Customer Care Representative
Customer Care Department | Richmond, BC
Full-Time | Hybrid: 4 days in-office / Friday flex
Who We Are
Storkcraft has been helping families bring their babies home safely since 1945. Were North Americas longest-standing name in baby cribs and weve stayed that way by taking safety, design, and product quality seriously. In 2025, Fast Company recognized us as one of the Best Workplaces for Innovators. We give back to the communities we operate in, and we take that seriously too. You can read more at storkcraft.com.
Our core values arent wall art. Ownership, customer-first thinking, relentless improvement, speed and execution, and integrity these show up in how decisions get made, how problems get solved, and what we expect from each other.
Our Customer Care team is the direct line between our products and the families who use them. We handle warranty claims, parts orders, safety concerns, and everything in between. The work is real, the volume is real, and the stakes matter.
The Role
Youll be handling customer inquiries across phone, email, and live chat helping parents troubleshoot products, process warranty claims, and navigate shipping issues. Youll work alongside a close-knit team in Richmond and collaborate daily with a remote team.
This isnt a script-and-smile role. We deal with technical product questions, safety-related escalations, and situations that require judgment. Youll learn the products, the policies, and when to make a call versus when to escalate.
This role sits within our Customer Care team, working closely with the Team Lead and Supervisor.
What Youll Do
What Were Looking For
Schedule, Location & Compensation
Monday to Friday, 7:30 AM 4:00 PM Pacific
Hybrid: 4 days in-office (Richmond, BC) / Friday flex
Salary: $50,000 annually
What We Offer
How to Apply
If this sounds like a fit, we want to hear from you. Send us your resume and a brief note on why youre a good match for this role.
Storkcraft is an equal opportunity employer. We welcome applications from all qualified individuals.
