Vancouver, BC · On-site +1
As a Platform Lead for our Core Banking team, you oversee the technical direction, development, and implementation of our technology platforms within the organization. This role requires a deep ...
Vancouver, BC · On-site +1
As a Platform Lead for our Core Banking team, you oversee the technical direction, development, and implementation of our technology platforms within the organization. This role requires a deep ...
A typical day for a Remote Bank Teller involves assisting customers via phone, video, or secure chat by processing transactions, answering account inquiries, and resolving basic banking issues. Remote tellers use specialized banking software to access customer information and securely process requests while maintaining high confidentiality standards. Team meetings and ongoing communication with in-branch staff, supervisors, and support teams are usually held virtually to ensure everyone is aligned on procedures and updates. This remote structure allows tellers to work efficiently from home while staying closely connected to the broader banking team.
A Remote Bank Teller is a banking professional who provides customer service, processes transactions, and assists with account inquiries through digital channels such as phone, video call, or chat. Unlike traditional bank tellers, they work from a remote location rather than a physical branch. They handle deposits, withdrawals, fund transfers, and other financial services while ensuring security and compliance with banking regulations. This role requires strong communication skills, attention to detail, and proficiency in banking software.
To thrive as a Remote Bank Teller, you need a solid understanding of banking procedures, attention to detail, and experience with financial transactions, typically supported by a high school diploma or equivalent. Familiarity with secure banking software, customer relationship management (CRM) systems, and secure video or chat communication platforms is important. Strong communication, active listening, and problem-solving skills set exceptional remote tellers apart. These abilities are crucial to accurately handling customer transactions, preventing fraud, and delivering excellent service from a remote location.
Full-time
Medical, Dental, Life, Retirement, PTO
Posted 20 days ago
Our Story & Purpose:
We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.
As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!
Your Role in Supporting Our Members:
As a Platform Lead for our Core Banking team, you oversee the technical direction, development, and implementation of our technology platforms within the organization. This role requires a deep understanding of platform architecture, integration, and scalability to ensure the delivery of robust and efficient platform services. The Platform Tech Lead will work closely with cross-functional teams to align platform capabilities with business objectives and drive innovation. This role is responsible for ensuring the stability and performance of our platforms, as well as supporting our ITS strategic roadmap.
This role will enjoy hybrid working arrangements which can be fulfilled primarily from the Vancity head office location and your Lower Mainland based home office or Toronto home based office. Vancouver-based candidates may be expected to come into office at least once per week.
How You'll Make an Impact:
What you’ll bring to the team:
You’ll Thrive Here If You Are:
We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.
What You’ll Earn:
This role offers a salary range of $113,100 – $145,000. The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.
Why You’ll Love Working Here:
A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:
Vancity Talent Programs:
Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.
This role is an open vacancy, and our hiring process is grounded in fairness, transparency, and inclusion. We are committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.com. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.