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Remote Customer Advocate Jobs in Maple Ridge, BC

Intiveo

Customer Success Manager (Remote)

Vancouver, BC · Remote

CA$100K - CA$120K/yr

This role is about elevating the success of our Clinics (Customers), driving deeper feature adoption and advocacy, and building the strategic and operational systems to scale renewals and upsells ...

Targeted Talent

Customer Success Engineer

Vancouver, BC · Remote

This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company. You Have: * 2+ years of Customer Success Management, Consulting or Project ...

Targeted Talent

Customer Success Engineer

Vancouver, BC · Remote

This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company. You Have: * 2+ years of Customer Success Management, Consulting or Project ...

Targeted Talent

Customer Success Manager

Burnaby, BC · Remote

Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get

Targeted Talent

Customer Success Manager

Coquitlam, BC · Remote

Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get

Targeted Talent

Customer Success Manager

Richmond, BC · Remote

Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get

Targeted Talent

Customer Success Manager

White Rock, BC · Remote

Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get

Targeted Talent

Customer Success Manager

White Rock, BC · Remote

Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get

Targeted Talent

Customer Success Manager

Surrey, BC · Remote

Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get

Targeted Talent

Customer Success Manager

Richmond, BC · Remote

Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get

Targeted Talent

Customer Success Manager

Burnaby, BC · Remote

Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get

Targeted Talent

Customer Success Manager

Vancouver, BC · Remote

Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get

Targeted Talent

Customer Success Manager

Vancouver, BC · Remote

Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get

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All JobsCustomer Advocate JobsRemote Customer Advocate JobsRemote Customer Advocate Jobs in Maple Ridge, BC

Remote Customer Advocate information

See Maple Ridge, BC salary details

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How much do remote customer advocate jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for remote customer advocate in Maple Ridge, BC is $21.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.03 and $23.03 per hour, depending on experience, location, and employer.

What does a typical day look like for a Remote Customer Advocate?

As a Remote Customer Advocate, your day typically involves responding to customer inquiries via email, chat, or phone, helping resolve product or service issues, and documenting interactions in the company's CRM system. You'll often collaborate virtually with other team members and departments to address escalated concerns and ensure customers receive timely resolutions. The remote environment offers flexibility, but also requires self-motivation and strong organizational skills to manage workloads independently. You’ll also participate in regular team meetings and ongoing training to stay updated on company policies and product changes.

What is a Remote Customer Advocate job?

A Remote Customer Advocate is responsible for assisting customers with inquiries, resolving issues, and providing support, all while working from a remote location. They communicate through phone, email, or chat to ensure customer satisfaction and troubleshoot problems. This role requires strong communication skills, problem-solving abilities, and empathy to create positive customer experiences. Advocates may also provide feedback to improve products and services.

What are the key skills and qualifications needed to thrive in the Remote Customer Advocate position, and why are they important?

To thrive as a Remote Customer Advocate, you need excellent communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, ticketing systems, and web-based communication tools is highly valued. Strong soft skills such as patience, empathy, and effective time management help individuals excel when handling challenging customer interactions remotely. These attributes are vital for consistently delivering high-quality support and maintaining customer satisfaction from a remote setting.

What are popular job titles related to Remote Customer Advocate jobs in Maple Ridge, BC? For Remote Customer Advocate jobs in Maple Ridge, BC, the most frequently searched job titles are:
What job categories do people searching Remote Customer Advocate jobs in Maple Ridge, BC look for? The top searched job categories for Remote Customer Advocate jobs in Maple Ridge, BC are:
What cities near Maple Ridge, BC are hiring for Remote Customer Advocate jobs? Cities near Maple Ridge, BC with the most Remote Customer Advocate job openings:
Remote Customer Advocate jobs near you

Customer Success Manager (14 month contract)

Bucketlist Rewards

Vancouver, BC • Remote

CA$70K - CA$80K/yr

Temporary

Medical, Dental, Vision, PTO

Posted 7 days ago

Job description

Contract Term: This position is a 14-month maternity leave contract, with the possibility of extension based on organizational needs and performance. The ideal start date is June 22, 2026

At Bucketlist Rewards, we are passionate about delivering innovative solutions to our wonderful clients. Our cutting-edge products have revolutionized Rewards and Recognitions, and we're committed to ensuring our customers achieve maximum value and success. As a Customer Success Manager (CSM), you will be responsible for building and maintaining strong relationships with our Bucketlist customers. Your primary goal will be to ensure customer satisfaction, drive adoption of our great product, and maximize customer retention and growth.

About Us:

Bucketlist Rewards provides a leading B2B SaaS solution that allows organizations of all sizes to introduce an effective rewards and recognition program to its workforce. Our goal is to provide companies with an easy to use web platform that enables employers to reward team members in a meaningful way that matters to them, while achieving great business results and building better organizational cultures. When it comes to great company culture, the Bucketlist team walks the talk and we are proud to be Great Place to Work certified!

Key Responsibilities:

  • Act as primary customer contact within assigned Book-of-Business, fostering strong relationships and regular communication.
  • Collaborate with Sales, Support, Onboarding, and Product teams to ensure a seamless customer experience and resolve issues promptly.
  • Proactively engage customers with insights and strategic recommendations for optimizing Bucketlist platform usage.
  • Monitor customer health and engagement signals, identify upsell opportunities, and conduct regular check-ins and performance reviews.
  • Conduct Quarterly Business Reviews (QBRs) showcasing value delivered and areas for improvement; focus on achieving a world-class Net Promoter Score (NPS) and high account growth.
  • Handle escalations and difficult conversations with professionalism and a solutions-first mindset, ensuring prompt resolution and positive outcomes.
  • Act as the Voice of the Customer, gather and relay customer feedback to influence the product roadmap and enhancements.
  • Drive customer advocacy, referrals, and case studies; focus on improving customer loyalty and retention.
  • Stay current on industry trends and best practices in HR, Rewards & Recognition, and employee engagement to provide valuable insights to customers.
  • Collaborate with the Finance team to review renewal numbers, document upsell opportunities, and establish clear client retention goals and strategies.
  • Proactively identify creative ways to grow and expand the book of business.


Required Skills for Success:

  • Bachelor's degree in Business Administration or a related field (preferred).
  • Experience as a Customer Success Manager for at least 3 years in SaaS environment
  • Great communication skills, both written and verbal environments
  • Tech-savvy and proficient with CRM software and customer success tools.
  • Highly organized with the ability to manage multiple priorities and workflows in a fast-paced environment with a high level of accuracy, attention to detail, and ability to meet deadlines.
  • Creative problem-solver with a growth mindset and a clear vision for expanding their book of business.
  • Comfortable navigating difficult customer conversations with professionalism and empathy.
  • Bilingual in either French or Spanish as a second language is an asset in this role


ThePerks:

  • Growth Opportunities: Join a growing company where you'll be part of a high performing team with lots of potential.
  • Remote Work: We are a distributed workplace (100% remote). This position is open to anyone residing and able to work in Canada on a remote basis.
  • Wellness Days: In addition to paid vacation days, we offer flexible paid time off to fit individual needs.
  • Comprehensive benefits package: Includes health, dental, vision care, EFAP and more.
  • Annual Bucketlist Benefit: An additional paid day off and $$ to spend to help check items off your own bucket list!
  • Home Office and Learning & Development Benefits: Support for your home workspace and funding to grow your skills.
  • Rewards and Recognition: We walk the talk! We'll help you achieve not just your career goals, but your personal goals as well!


Compensation:Anticipated Salary Range for this intermediate CSM role is $70,000 - $80,000 CAD. The final offer will consider factors such as your expertise and previous experience.

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