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Remote Csr Jobs in Raleigh, NC (NOW HIRING)

Liveops

Remote Customer Service Agent

Chapel Hill, NC · Remote

$13.25 - $17.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Wake Forest, NC · Remote

$13.25 - $17.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Cary, NC · Remote

$14.25 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Apex, NC · Remote

$11.75 - $15.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Durham, NC · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Raleigh, NC · Remote

$15 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Nexora Talent

Remote- Customer Experience Service

Raleigh, NC · Remote

$15.50 - $21.25/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

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Remote Csr information

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How much do remote csr jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote csr in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is a remote CSR?

A Remote Customer Service Representative (CSR) job involves assisting customers with inquiries, troubleshooting issues, and providing support via phone, email, or chat from a remote location. CSRs handle customer concerns, process orders, and ensure customer satisfaction while working from home or another remote setting. Strong communication skills, problem-solving abilities, and a reliable internet connection are essential for this role.

What are the key skills and qualifications needed to thrive as a remote CSR?

To thrive as a Remote CSR (Customer Service Representative), you need strong communication skills, proficiency in problem-solving, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, online chat platforms, and remote teamwork tools is often required. Empathy, patience, and the ability to work independently are crucial soft skills for this position. These competencies enable you to provide efficient, high-quality service and support to customers while working remotely.

What are some common challenges faced by remote CSRs and how are they managed?

Remote CSRs often encounter challenges such as staying engaged without in-person supervision, managing high call volumes, and effectively resolving customer issues through digital channels. To address these, companies usually provide thorough onboarding, regular virtual team meetings, and access to knowledgeable supervisors for support. Remote CSRs also utilize well-established communication and ticketing systems to track customer interactions and solutions. Staying organized, proactive communication, and time management help ensure continued success and job satisfaction in this remote role.

Are remote customer service representative jobs easy to get?

Remote customer service representative jobs are generally accessible but can be competitive, often requiring good communication skills, basic computer knowledge, and customer service experience. Employers typically look for candidates who can handle inquiries efficiently and may require familiarity with customer support tools like live chat or CRM software.

What are the most commonly searched types of Csr jobs in Raleigh, NC?

The most popular types of Csr jobs in Raleigh, NC are:

What are popular job titles related to Remote Csr jobs in Raleigh, NC?

For Remote Csr jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Csr jobs in Raleigh, NC look for?

The top searched job categories for Remote Csr jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Csr jobs?

Cities near Raleigh, NC with the most Remote Csr job openings:

Remote Csr jobs near you
Infographic showing various Remote Csr job openings in Raleigh, NC as of August 2026, with employment types broken down into 70% Full Time, 15% Part Time, and 15% Contract. Highlights an 100% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Customer Service Representative

Southern Pest Solutions, Inc

Pittsboro, NC • Remote

$20/hr

Full-time

PTO

Re-posted 22 days ago

Job description

About the Role:

Customer Service & Operations Representative
Southern Pest Solutions, Inc., Pittsboro, NC Full-Time | Monday - Friday, 9:00 AM - 5:00 PM

At a Glance: The Opportunity

  • Legitimate Local Work-From-Home: Transition to a fully remote home office role following a successful in-person training period in Pittsboro.
  • Servicing the Triangle: Join a trusted, locally-owned company that has served the Raleigh, Durham, and Chapel Hill areas for over 15 years.
  • Relationship-Based Work: No cold calling or corporate scripts. You will be the primary point of contact for a loyal, long-standing client base that values personal connection.
  • Technology-Driven: Master GorillaDesk, the leading-edge platform/software we use to manage our entire operation.
About the Role: The "Anti-Big-Box" Experience
At Southern Pest Solutions, we aren’t just looking for someone to answer phones; we are looking for a key member of our tight-knit team who understands that "local" means "personal." Unlike large corporate pest control companies, we treat our customers like family. You will often be the very first and very last impression a customer has of our company.
Our Culture: We aren’t just a business, we are a local family. When we aren’t helping customers, you might find us managing our five-acre farm or wrangling our latest crew of foster dogs. We value people who bring that same neighborly spirit to their work. Your mission is to provide a service experience that combines high-level competence with genuine warmth. We pride ourselves on the relationships we’ve built, some spanning over a decade, and we need a representative who will protect and grow that rapport.
A Day in the Life: High-Volume Excellence
This is a high-speed role that requires you to stay calm and organized under pressure. On a typical day, you might manage:
  • 40 to 60 incoming phone calls.
  • 20+ active text message threads.
  • A constant stream of emails across GorillaDesk and Outlook.
The Core of the Job: GorillaDesk Mastery
This position is highly technical and centered entirely around GorillaDesk, our "Command Center."
  • Platform-First Workflow: You will spend your entire day inside GorillaDesk, managing customer accounts, service history, invoicing, and scheduling.
  • The Training Roadmap: We don't just throw you in the deep end. Your first month will be a structured journey through our custom-built simulation program and official GorillaDesk onboarding, ensuring you feel like a pro before you ever handle a live account solo.
  • Logistics & Routing: You will eventually learn to use powerful mapping tools to assist in routing our field technicians, ensuring our service delivery is as efficient as possible.
Responsibilities & Expectations
  • Professional Phone Management: Handle incoming calls with speed and organization. You must navigate interactions efficiently while making the customer feel heard and valued.
  • The "Clean Slate" Commitment: Our business hours end at 5:00 PM, but our commitment to the customer doesn’t end until the work is done. You will follow proven routines to ensure all messages, texts, and work orders from the day are processed and replied to before signing off. We start every morning with a clean slate.
  • Organizational Excellence: Maintain a meticulously organized inbox. We use a system of flagging and clearing emails to ensure the entire team stays on the same page.
Requirements & Qualifications
This role is a perfect fit if:

  • You have unwavering reliability. As a vital member of a small team, your presence is critical. You must be willing and able to work every scheduled day.
  • You possess the "SPS Personality," friendly, polite, polished, and genuinely helpful.
  • You have a strong memory and high attention to detail.
  • You are technically proficient with software, email, and modern phone systems.
This role is NOT for you if:

  • You need to multitask with childcare or other personal responsibilities during work hours.
  • You prefer to "wing it" rather than follow a structured checklist or routine.
  • You do not have a dedicated, quiet space free of background noise.
Work Environment & Logistics
  • Training Phase: Initial training is conducted in-person at our home office in Pittsboro (typically 2 weeks to 2 months).
  • Remote Work: Once training is complete, this becomes a work-from-home position.
  • Professional Home Office Standards: You must have a consistently quiet and organized environment. There can be no background noise (pets, babies, children, etc.) heard by clients.
  • Technical Setup: Applicants should have high-speed internet and a dedicated workspace. A noise-canceling headset and a dual-monitor setup are highly recommended for navigating our systems effectively.
  • Ongoing Travel: Occasional travel to the home office for team meetings is required. Travel time and fuel costs for these trips are the responsibility of the employee.
Benefits
  • Paid Sick Time, PTO, and Paid Holidays (All available after 1 year of employment).
  • The opportunity to work with a positive, supportive team in a stable, locally-owned business.
How to Apply
To demonstrate your attention to detail, please follow these instructions exactly:
  1. Send your resume and a brief introduction to [Insert Email Address].
  2. You must include the word "Gorilla" in the subject line of your email. Southern Pest Solutions, Inc. is an equal opportunity employer. We look forward to finding the right fit for our family.