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Remote Csr Jobs in Boston, MA (NOW HIRING)

Endless Energy

CSR (Call Center) Manager

Marlborough, MA · Remote

$16 - $20.75/hr

Experience leading both in-office and remote employees. * Strong Microsoft Office and Google ... Can balance customer service with revenue generation. * Makes decisions using data rather than ...

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Remote Csr information

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How much do remote csr jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote csr in Boston, MA is $20.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $22.74 per hour, depending on experience, location, and employer.

What is a remote CSR?

A Remote Customer Service Representative (CSR) job involves assisting customers with inquiries, troubleshooting issues, and providing support via phone, email, or chat from a remote location. CSRs handle customer concerns, process orders, and ensure customer satisfaction while working from home or another remote setting. Strong communication skills, problem-solving abilities, and a reliable internet connection are essential for this role.

What are some common challenges faced by remote CSRs and how are they managed?

Remote CSRs often encounter challenges such as staying engaged without in-person supervision, managing high call volumes, and effectively resolving customer issues through digital channels. To address these, companies usually provide thorough onboarding, regular virtual team meetings, and access to knowledgeable supervisors for support. Remote CSRs also utilize well-established communication and ticketing systems to track customer interactions and solutions. Staying organized, proactive communication, and time management help ensure continued success and job satisfaction in this remote role.

What are the key skills and qualifications needed to thrive as a remote CSR?

To thrive as a Remote CSR (Customer Service Representative), you need strong communication skills, proficiency in problem-solving, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, online chat platforms, and remote teamwork tools is often required. Empathy, patience, and the ability to work independently are crucial soft skills for this position. These competencies enable you to provide efficient, high-quality service and support to customers while working remotely.

What are the most commonly searched types of Csr jobs in Boston, MA?

The most popular types of Csr jobs in Boston, MA are:

What are popular job titles related to Remote Csr jobs in Boston, MA?

For Remote Csr jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Remote Csr jobs in Boston, MA look for?

The top searched job categories for Remote Csr jobs in Boston, MA are:

What cities near Boston, MA are hiring for Remote Csr jobs?

Cities near Boston, MA with the most Remote Csr job openings:

Remote Csr jobs near you
Infographic showing various Remote Csr job openings in Boston, MA as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% Remote job distribution, with an average salary of $42,476 per year, or $20.4 per hour.

Customer Service Rep II

East Boston Neighborhood Health Center

Revere, MA • On-site, Remote

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 20 days ago

Job description

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly - every role at NeighborHealth is vital. Together, we're advancing medicine and delivering the best care experience for our patients and community!

Interested in this position? Apply online and create a personal candidate account!

Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.

To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.

Time Type:

Full time

Department:

Contact Center

All Locations:

300 Ocean Avenue - Revere

Position Summary:

Category: Administrative
Hours: 40
City: Revere
Department: Contact Center
Join our dynamic team as a Contact Center Representative! We are looking for someone friendly and hard-working, fluent in both English and Spanish, with superior customer service skills. As a member of our Contact Center, you'll answer inbound patient calls with warmth and understanding, and provide a range of services, including scheduling appointments, coordinating refill requests, and making outbound outreach calls to patients.
We offer the flexibility to work remotely, hybrid, or onsite, allowing you to choose the work environment that best suits your needs. You can choose to work at our Contact Center onsite, which practices safety and social distancing protocols and is located across from beautiful Revere Beach.
This full-time position includes a schedule of Monday-Friday from 8 AM-5 PM.
As a Customer Service Representative, you'll have the opportunity to develop your communication and problem-solving skills, and gain experience with electronic medical record technology. You'll also have the opportunity to advance into other roles within our organization as you gain experience and develop your skills.

Essential Duties and Responsibilities:

  • Schedule, reschedule, and cancel appointments.

  • Document clear and concise messages and route appropriately.

  • Appropriately transfers calls to other departments when required.

  • Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.

  • Process refill requests accurately and effectively, according to guidelines.

  • Conduct outreach calls on behalf of clinical departments.

Requirements:

  • HS Diploma/GED required.

  • Excellent written and verbal communication, judgment and problem solving skills.

  • Minimum of 1 year customer service, administrative, or call center experience.

  • Bilingual fluency Spanish/English required.

  • Knowledge of medical terminology and experience working with electronic medical record technology a plus.

  • Proficient in Microsoft Office Suite.

Benefits

  • Medical, dental, and vision coverage.

  • Life and disability insurance.

  • 401(k) retirement plan.

  • Tuition reimbursement.

  • Flexible spending and transportation accounts.

  • Paid holidays, vacations, sick, and personal time.

  • Generous staff development benefit.

  • Excellent malpractice coverage.

  • Pet insurance.

  • And much more.

Rate: starting at $21/hour

Includes a $1,000 sign on bonus!

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmativeaction employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail toHRrecruit@NeighborHealth.comor call 617-568-4480 to let us know the nature of your request

Federal Trade Commission Statement:
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or "apps." Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement:

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

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