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Csr Manager Jobs in Boston, MA (NOW HIRING)

Sila Services

Customer Service Representative

Littleton, MA · On-site

$21 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Managing incoming calls and customer service inquiries. Generating sales leads that develop into ... The ideal Customer Service Representative must have: The ability to work Monday through Friday ...

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All JobsCsr JobsCsr Manager JobsCsr Manager Jobs in Boston, MA

Csr Manager information

See Boston, MA salary details

$26.6K

$63K

$109.7K

How much do csr manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for csr manager in Boston, MA is $63,006.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $76,000.00 per year, depending on experience, location, and employer.

How much do customer service representative managers make in the US?

Customer Service Manager salaries in the US typically range from $50,000 to $85,000 annually, with the median around $65,000. Factors such as experience, industry, and location can influence compensation, and managers often oversee teams, handle escalations, and utilize customer service software.

What are the key skills and qualifications needed to thrive as a CSR manager, and why are they important?

To thrive as a CSR (Corporate Social Responsibility) Manager, you need a solid understanding of sustainability practices, stakeholder engagement, and project management, often backed by a relevant degree in business, communications, or environmental studies. Familiarity with reporting frameworks such as GRI, ESG metrics, and tools like Microsoft Office or data visualization platforms is typically required. Strong communication, leadership, and relationship-building skills are crucial for collaborating with internal and external partners. These competencies ensure effective development and implementation of CSR initiatives that align with organizational values and stakeholder expectations.

What is a CSR manager?

CSR Managers, or Corporate Social Responsibility Managers, are professionals responsible for developing, implementing, and overseeing a company's social responsibility initiatives. They ensure the organization operates in a socially responsible manner by managing programs related to sustainability, community engagement, ethical practices, and environmental impact. CSR Managers also report on the effectiveness of these initiatives and work to align them with the company’s overall business goals and values. Their role often involves collaborating with stakeholders both inside and outside the company to promote positive social and environmental outcomes.

What do customer service representative managers do?

Customer Service Representative Managers oversee and coordinate customer service teams to ensure high-quality support and customer satisfaction. They handle staff training, performance monitoring, and process improvements, often using customer management software. Strong leadership, communication skills, and knowledge of company policies are essential for this role.

Is CSR a good career choice?

A CSR Manager role involves overseeing customer service strategies and ensuring customer satisfaction, often requiring strong communication, leadership, and problem-solving skills. It can be a rewarding career with opportunities for advancement in various industries, but job satisfaction depends on individual interests and organizational environment.

How does a CSR manager typically collaborate with other departments to implement sustainability initiatives?

CSR Managers often work closely with departments such as Marketing, Operations, Human Resources, and Procurement to align sustainability goals across the organization. For example, they may coordinate with HR to design employee volunteer programs or with Procurement to ensure responsible sourcing practices. Effective cross-functional collaboration is essential, as CSR initiatives often require buy-in and participation from various stakeholders to be successful. Regular meetings and clear communication are key to integrating CSR strategies into broader business operations.

What are the most commonly searched types of Csr jobs in Boston, MA?

The most popular types of Csr jobs in Boston, MA are:

What cities near Boston, MA are hiring for Csr Manager jobs?

Cities near Boston, MA with the most Csr Manager job openings:

Csr Manager jobs near you
Infographic showing various Csr Manager job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,006 per year, or $30.3 per hour.

Customer Service Representative

Polaris Software

Beverly, MA • On-site

$24/hr

Full-time

Posted 23 days ago

Job description

About Us
Sitestream, a Polaris Software company based in Beverly, is an industry leader in automated traffic safety. The company's mission is to elevate road safety for drivers and pedestrians in small to medium-sized cities across the United States. By working closely with communities and employing the latest and most effective safety strategies, Sitestream is equipped for the most complex traffic challenges.
This is an exciting time to join Sitestream. We're seeking ambitious, forward-thinking individuals who are eager to make a real impact and grow their careers in a rapidly evolving industry. If you're ready to be part of a team that's shaping the future of public safety and compliance technology, we want to hear from you.
Customer Service Representative
Based in Beverly, MA.
Office Based
Full time
Reports to: Customer Service Representative Manager
Summary
Sitestream, a Polaris Software company in Beverly, MA, is seeking detail-oriented and motivated team member as a Customer Service Representative to support callers and internal operations in a dynamic environment. In this role, you will be contributing towards technology that helps our customers make the world safer and fairer. As part of a fast-growing, mission-driven company, you will help ensure that our partner communities receive high-quality, reliable program outcomes.
This role is ideal for a who enjoys wearing multiple hats, takes initiative, and thrives in a collaborative, fast-moving setting. In this position, you'll handle inbound and outbound customer calls, answer questions about traffic enforcement programs, process payments, perform data entry and administrative tasks, and assist with any related operational needs. A strong work ethic, consistency, and the ability to stay focused in a fast-paced environment are essential for this role. A friendly, professional phone demeaner is required.
Key Responsibilities:
Customer Support & Communication
  • Answer inbound calls from the public and provide clear, helpful information.
  • Make outbound calls to return voicemails or follow up on inquiries.
  • Assist callers with understanding traffic citation policies for local jurisdictions.
  • Deliver excellent customer service with professionalism and patience.

Processing & Data Entry
  • Process phone payments accurately through the online payment system.
  • Maintain payment records, update customer profiles, and ensure data accuracy.
  • Handle administrative tasks, outgoing emails, and general processing work as needed.

Operational Support
  • Adapt to new processes and tools quickly in a startup, multi-hat environment.
  • Assist with additional tasks or projects that support office operations and team workflow.
  • Follow company policies and uphold compliance standards.

Requirements
Your Experience
  • Excellent communication skills with clear verbal delivery and active listening.
  • Customer service strengths, including patience, empathy, and de-escalation capability.
  • Strong problem-solving abilities and confidence in resolving caller concerns.
  • Technical proficiency with computers, software tools, and call center systems.
  • Accurate and efficient data entry skills.
  • Reliable and organized, with strong time-management abilities.
  • Adaptable and proactive - comfortable with shifting priorities in a startup environment.
  • Team player who collaborates well and supports shared goals.
  • Must pass a comprehensive background check, including fingerprinting

Benefits
What We Offer
  • $24 per hour
  • EAP
  • Federal Paid Holidays (accrued)

Equal Opportunities
Our business is an equal opportunities employer. We make recruitment decisions based on qualifications, skill sets, and experiences. We consider all suitable candidates regardless of their age, sex, gender reassignment, race, religious beliefs (or lack thereof), marital status, disability, sexual orientation, or any other protected characteristic.
Please note that we can currently only consider candidates with an existing right to work in the US. Candidates must be able to pass a comprehensive background check, including fingerprinting.

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