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Assistant Csr Jobs in Boston, MA (NOW HIRING)

Peakzi

CSR

Marlborough, MA · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Marlborough, MA | Full-Time | In-Office Love Helping People ... assist customers with scheduling and inquiries • Book appointments and update records in our ...

U-Haul

Customer Service Representative

East Walpole, MA · On-site

$15 - $16/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

North Weymouth, MA · On-site

$15 - $16/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Hathorne, MA · On-site

$15 - $16/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

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All JobsCsr JobsAssistant Csr JobsAssistant Csr Jobs in Boston, MA

Assistant Csr information

See Boston, MA salary details

$12

$21

$30

How much do assistant csr jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for assistant csr in Boston, MA is $21.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.81 per hour, depending on experience, location, and employer.

What is an assistant CSR?

Assistant CSRs, or Assistant Customer Service Representatives, are entry-level professionals who support customer service operations in a company. Their duties typically include answering customer inquiries, processing orders, handling basic complaints, and assisting senior customer service staff. They play a key role in ensuring customer satisfaction by providing timely and accurate information. Assistant CSRs often work in call centers, retail stores, or offices, and their role may vary depending on the industry. This position is a great starting point for those looking to build a career in customer service.

What are the key skills and qualifications needed to thrive as an assistant CSR, and why are they important?

To thrive as an Assistant Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude are essential soft skills for handling customer inquiries and diffusing challenging situations. These skills ensure efficient issue resolution, positive customer experiences, and contribute to the overall success of the organization.

What are some typical challenges faced by an assistant CSR and how can they effectively manage them?

Assistant CSRs (Customer Service Representatives) often handle high volumes of customer inquiries, which can be challenging when balancing speed with quality service. They may also encounter difficult or upset customers, requiring strong communication and problem-solving skills. To manage these challenges, it's important to stay organized, use active listening, and follow established protocols for escalation. Regular training and support from team members can help Assistant CSRs continuously improve their performance and adapt to changing customer needs.

What is the difference between Assistant Csr vs Customer Service Representative?

AspectAssistant CsrCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, retail, call centersCall centers, retail stores, corporate offices
Employer & Industry UsageUsed across retail, telecom, banking, and service industriesCommon in retail, telecom, banking, and service sectors
Search & Comparison IntentOften compared for entry-level customer support rolesFrequently searched for customer support jobs and roles

The Assistant Csr and Customer Service Representative roles share similar environments and industry usage, focusing on customer support. The Assistant Csr often supports senior staff and handles administrative tasks, while the Customer Service Representative directly interacts with customers. Both roles require similar credentials and are vital in customer-facing industries, making them closely related in job searches and career paths.

What are the most commonly searched types of Csr jobs in Boston, MA?

The most popular types of Csr jobs in Boston, MA are:

Assistant Csr jobs near you
Infographic showing various Assistant Csr job openings in Boston, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $45,250 per year, or $21.8 per hour.

CSR

Peakzi

Marlborough, MA • On-site

$16.50 - $22.50/hr

Other

Re-posted 10 days ago

Job description

Customer Service Representative (CSR)
Marlborough, MA | Full-Time | In-Office
Love Helping People? Thrive in a Fast-Paced Environment?
A great residential service company is looking for a friendly, organized, and customer-focused CSR to be the voice of their company. If you genuinely enjoy helping people and excel in a busy, team-oriented office environment, we want to hear from you.
What We Offer
• Competitive pay
• Full benefits package
• Consistent full-time, in-office schedule
• Supportive, team-oriented work environment
• Opportunity to grow within the company
What You'll Do
• Answer incoming calls and assist customers with scheduling and inquiries
• Book appointments and update records in our scheduling system
• Provide a warm, professional experience on every customer interaction
• Follow up with leads and customers to ensure satisfaction
• Collaborate with the dispatch and service team to coordinate schedules
• Handle customer concerns with professionalism and care
What We're Looking For
• Friendly, upbeat personality with excellent phone communication skills
• Organized, detail-oriented, and able to multitask in a busy environment
• Comfortable with scheduling software and computer systems
• Reliable, punctual, and professional
• Prior customer service experience preferred (home services is a plus)
Ready to Join Our Team?
Apply today and become the friendly voice customers count on.
Equal Opportunity Employer.

Apply