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Remote Coo Integrator Jobs in California (NOW HIRING)

InnovAge

Market President

Los Angeles, CA · On-site +1

$222K - $300K/yr

Responsibilities Under the direction of the President and Chief Operating Officer (COO), the Regional President is responsible for the administration management, development and performance of State ...

RDI

Clinical Monitoring Standards Lead

Los Angeles, CA · On-site +1

Remote candidates will be considered only if they have a proven method for learning our business ... If your application and background fit, either the CEO or COO will reach out directly for a phone ...

Cardless, Inc

Head of Disputes

San Francisco, CA · On-site +1

You'll report directly to the COO and work closely with Fraud, Compliance, Engineering, and our banking partners to make sure we're handling disputes accurately, efficiently, and in line with Reg E ...

DTO Law

Marketing Manager

Los Angeles, CA · On-site +1

Managing Partner (dotted line to Chief Operating Officer) Direct Reports: Marketing Assistant (New York) Location: Los Angeles preferred. Silicon Valley or New York considered. Remote or hybrid open ...

DTO Law

Marketing Manager

Los Angeles, CA · On-site +1

Managing Partner (dotted line to Chief Operating Officer) Direct Reports: Marketing Assistant (New York) Location: Los Angeles preferred. Silicon Valley or New York considered. Remote or hybrid open ...

Workato

Field Chief Technology Officer

Palo Alto, CA · On-site +1

Quartz ranked us the #1 best company for remote workers The Opportunity We are hiring a Field CTO ... Present to customer Boards and executive committees on AI execution strategy, agentic operating ...

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All JobsCoo Integrator JobsRemote Coo Integrator JobsRemote Coo Integrator Jobs in California

Remote Coo Integrator information

What is the difference between Remote Coo Integrator vs Remote Operations Coordinator?

AspectRemote Coo IntegratorRemote Operations Coordinator
CredentialsExperience in operations, project management, and sometimes certifications like PMPSimilar credentials, often with project management or administrative certifications
Work EnvironmentCollaborates across departments, focuses on integrating operational systems and processes remotelyCoordinates daily operations, manages schedules, and supports team activities remotely
Industry UsageUsed in startups, tech companies, and organizations focusing on operational integrationCommon in corporate, nonprofit, and government sectors managing operational workflows

The Remote Coo Integrator primarily focuses on integrating and streamlining company operations across departments, often requiring strategic oversight. In contrast, the Remote Operations Coordinator handles daily operational tasks, scheduling, and team support. Both roles require strong organizational skills and remote work experience, but the Coo Integrator has a broader strategic scope.

How does a remote COO integrator effectively manage cross-functional teams when working virtually?

A Remote COO Integrator typically leverages digital collaboration tools, sets clear communication protocols, and establishes regular check-ins to keep cross-functional teams aligned. They focus on creating transparent workflows, documenting processes, and ensuring accountability despite geographic distances. Building trust through consistent feedback and fostering a culture of open communication are crucial for overcoming the unique challenges of remote leadership. Successful Remote COO Integrators also prioritize relationship-building and proactively address potential silos by facilitating interdepartmental collaboration.

What are the key skills and qualifications needed to thrive as a remote COO integrator, and why are they important?

To thrive as a Remote COO Integrator, you need strong operational management experience, strategic planning skills, and a background in business administration or a related field. Familiarity with project management tools (like Asana or Trello), CRM software, and virtual communication platforms is crucial. Exceptional leadership, problem-solving, and communication skills help coordinate distributed teams and drive organizational goals. These skills and qualities are essential for ensuring seamless remote operations, aligning teams, and achieving business growth.

What is a remote COO integrator?

A Remote COO Integrator is a professional who oversees and streamlines business operations for organizations, typically working virtually. This role combines the duties of a Chief Operating Officer (COO) with the skills of an Integrator, focusing on implementing processes, aligning teams, and executing the company's vision remotely. Remote COO Integrators are especially valuable for businesses operating without a physical office or those leveraging distributed teams, as they ensure efficiency, accountability, and smooth day-to-day operations. They often work closely with CEOs and leadership teams to drive growth and maintain organizational structure.
What are popular job titles related to Remote Coo Integrator jobs in California? For Remote Coo Integrator jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote Coo Integrator jobs in California look for? The top searched job categories for Remote Coo Integrator jobs in California are:
Remote Coo Integrator jobs near you
Infographic showing various Remote Coo Integrator job openings in California as of August 2026, with employment types broken down into 70% Full Time, 18% Part Time, 6% Temporary, and 6% Contract. Highlights an 94% In-person, and 6% Remote job distribution.

Customer Support Operations Manager - Intercom & Fin AI

Vista Fulfillment Group

Santee, CA • On-site, Remote

$30 - $40/hr

Full-time

Medical, Dental

Re-posted 6 days ago

Job description

Remote - United States Only
Full-Time 40 Hours/Week
Hourly Rate: $30-$40/hour, depending on experience
Benefits: Medical and dental benefits available
Reports To: COO
About the Role
Vista Fulfillment Group is hiring a full-time Customer Support Operations Manager to lead our customer support team and improve the systems, workflows, and response times behind our customer service operation.
This is a remote position open to candidates located anywhere in the United States. The schedule is a standard 40-hour work week, Monday through Friday, with availability required during business hours from 9:00 AM to 5:00 PM.
This role is responsible for managing a team of approximately 10 customer support agents who handle customer tickets, refunds, disputes, order issues, phone support, email support, and Intercom chat support.
We are looking for a hands-on CS leader who can both manage people and improve systems. The ideal candidate must have strong experience with Intercom, including inbox management, reporting, routing, workflows, automations, and help center structure. They must also have strong experience with Fin AI, Intercom's AI agent, including setup, flow design, automation planning, content structure, and implementation.
Our current first response time averages around 48 hours. A major goal of this role is to reduce first response time to 12 hours ideally, and no later than 24 hours, while improving ticket quality, accountability, and SLA performance.
Preferred Experience
Experience implementing Fin AI from the ground up or rescuing a failed AI support implementation.
Experience in ecommerce, fulfillment, logistics, retail, marketplaces, alcohol, or order-management support environments.
Experience handling refund, dispute, chargeback, delivery issue, and customer complaint workflows.
Experience creating CS dashboards, weekly KPI reports, SOPs, internal playbooks, and quality assurance scorecards.
Experience working with technical teams to improve integrations, reporting, AI workflows, and automation logic.
Ideal Candidate
The ideal candidate is a hands-on customer support operator who can manage a team, improve accountability, and personally help build a better Intercom and Fin AI support system.
This person should not only understand customer service management, but also know how to structure support workflows, build automations, analyze ticket data, and use AI to reduce manual workload without sacrificing service quality.
We are looking for someone who can take a support department with a 48-hour average first response time and build the systems, team discipline, and automation needed to bring that down to 12-24 hours.
Location
Remote, United States only.
Requirements
Key Responsibilities
  • Lead and manage a customer support team of approximately 10 agents handling tickets, refunds, disputes, order issues, chat, email, and phone support.
  • Monitor daily support performance, ticket queues, backlog, response times, resolution times, SLA compliance, quality standards, and agent productivity.
  • Reduce average first response time from approximately 24 hours to 12 hours ideally, and no later than 24 hours.
  • Build, improve, and manage Intercom workflows, routing rules, inbox structure, automations, tags, macros, reporting dashboards, team assignments, and escalation paths.
  • Lead the implementation of Fin AI, including flow design, AI response logic, help center content strategy, escalation rules, automation structure, and ongoing optimization.
  • Work with developers, consultants, or internal technical resources when needed to properly implement Fin AI, integrations, reporting, and automation improvements.
  • Analyze Intercom reports and support data to identify bottlenecks, agent performance issues, recurring customer problems, workflow gaps, and automation opportunities.
  • Create and maintain SOPs for ticket handling, refunds, disputes, escalations, SLA standards, phone support, chat support, and email support.
  • Train customer support agents on Intercom usage, Fin AI workflows, support quality expectations, communication standards, escalation procedures, and performance goals.
  • Review team performance and recommend staffing changes, coaching plans, disciplinary actions, promotions, or workflow adjustments to leadership.
  • Ensure support operations meet partner expectations and that SLA risks are identified and escalated quickly.
  • Work closely with the COO, operations team, fulfillment team, account management, and developers to improve customer experience and resolve recurring issues.

Required Qualifications
  • Must be located in the United States.
  • Bachelor's degree required.
  • Experience managing customer support teams of at least 10 people.
  • Minimum 3 years of hands-on Intercom experience.
  • Minimum 3 years of hands-on experience with Fin AI, Intercom's AI agent, including setup, flow design, automation, and optimization.
  • Strong understanding of customer support KPIs, including first response time, resolution time, backlog, SLA compliance, CSAT, escalation volume, ticket volume, productivity, and quality assurance.
  • Experience managing chat, email, and phone support teams.
  • Ability to build and improve Intercom workflows, inbox rules, routing logic, macros, reports, automations, help center content, and escalation processes.
  • Technical comfort with basic APIs, integrations, reporting exports, data analysis, and working with developers or consultants to complete support system improvements.
  • Strong leadership skills with the ability to coach, train, hold agents accountable, and recommend changes when needed.
  • Excellent written and verbal communication skills.
  • Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.

Benefits
  • This is a full-time hourly role with a rate of $30-$40/hour, depending on experience, leadership background, Intercom expertise, Fin AI implementation experience, and technical ability.
  • Medical and dental benefits are available.

Apply