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Remote Content Moderator Jobs in Chicago, IL (NOW HIRING)

Mondo

Copywriter

Chicago, IL · Remote

$30 - $35/hr

Remote Start Date: ASAP Duration: Contract, 6 months (approximately 20 hours per week, flexible ... Develop campaign-based content where multiple pieces work together cohesively from a single ...

Rise25

Outgrow.co Expert

Chicago, IL · Remote

$125K - $131K/yr

Responsible for creating engaging interactive content using Outgrow platform, including quizzes, calculators, and polls. Customize designs, optimize for mobile, and analyze performance metrics. Job ...

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$130.8K

How much do remote content moderator jobs pay per year?

As of Aug 22, 2026, the average yearly pay for remote content moderator in Chicago, IL is $123,850.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,800.00 and $129,800.00 per year, depending on experience, location, and employer.

What is a remote content moderator?

A Remote Content Moderator is responsible for reviewing and enforcing content guidelines on online platforms to ensure a safe and appropriate user experience. This involves monitoring user-generated content such as text, images, and videos for violations like hate speech, violence, or explicit material. Moderators may work with predefined policies to approve, reject, or escalate content as needed. The role requires strong attention to detail, adherence to community standards, and may involve exposure to sensitive material. Remote moderators typically work from home, often on a flexible or shift-based schedule.

What are the key skills and qualifications needed to thrive as a remote content moderator?

To thrive as a Remote Content Moderator, you need strong attention to detail, critical thinking, and a solid understanding of online guidelines or community standards, often supported by a high school diploma or relevant experience. Familiarity with content management systems, moderation platforms, and sometimes ticketing or workflow tools is commonly required. Excellent communication skills, resilience to repetitive tasks, and good judgment are standout soft skills for this role. These abilities ensure that user-generated content is reviewed efficiently, maintaining a safe and positive online environment.

What are the typical challenges faced by remote content moderators, and how can they be managed?

Remote content moderators often encounter challenges such as reviewing high volumes of content, making sensitive judgment calls, and occasionally handling distressing material. Effective time management, access to supportive team resources, and regular training in company policies help address these challenges. Many employers also offer mental health support and encourage regular breaks to maintain well-being. Collaborating with team leads and other moderators through chat or virtual meetings can provide additional guidance and a sense of community in the remote work setting.

How do you become a remote content moderator?

To become a remote content moderator, candidates typically need a high school diploma or equivalent, strong communication skills, and the ability to handle sensitive content. Relevant experience in customer service, familiarity with moderation tools, and the ability to work independently are also important; some employers may require training or certification in content moderation or online safety.

How much do remote content moderators get paid?

Remote content moderators typically earn between $12 and $20 per hour, depending on experience, employer, and location. Some positions offer additional benefits such as flexible schedules and training in content review tools, with pay rates varying by company and region.

What are the most commonly searched types of Content Moderator jobs in Chicago, IL?

The most popular types of Content Moderator jobs in Chicago, IL are:

What are popular job titles related to Remote Content Moderator jobs in Chicago, IL?

For Remote Content Moderator jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Remote Content Moderator jobs in Chicago, IL look for?

The top searched job categories for Remote Content Moderator jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Remote Content Moderator jobs?

Cities near Chicago, IL with the most Remote Content Moderator job openings:

Remote Content Moderator jobs near you
Infographic showing various Remote Content Moderator job openings in Chicago, IL as of August 2026, with employment types broken down into 60% Full Time, 20% Part Time, and 20% Contract. Highlights an 100% Remote job distribution, with an average salary of $123,850 per year, or $59.5 per hour.

Health & Benefits - Content & Digital Experience Knowledge Manager (Remote)

Inspira Financial

Oak Brook, IL • On-site, Remote

Full-time

Posted 14 days ago

Inspira Financial rating

7.8

Company rating: 7.8 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

The Content & Digital Experience Knowledge Manager owns the strategy, governance, and day-to-day execution of knowledge content that powers Inspira's digital and agent-assisted customer experience, spanning Intercom Knowledge Hub, NICE CXone Expert, and Guru. This role sets the content taxonomy, style, and governance standards for the organization and, in this phase of the team's build-out, also executes against them directly, drafting and maintaining articles, managing SME and compliance review cycles, and running the knowledge platform sync process. The Knowledge Manager partners closely with the AI Bot Optimization Specialist and Application Lead to ensure content quality, platform integrity, and bot performance are managed as a single, coordinated system, and is expected to hand off day-to-day content execution to a dedicated Content Specialist as volume and complexity grow.
  • Own the knowledge content strategy across Intercom Knowledge Hub, NICE CXone Expert, and Guru, including the content taxonomy, style guide, and article template library.
  • Establish and govern the content lifecycle standard - creation, review, versioning, and retirement, maintaining NICE CXone Expert as the governed source of record when content diverges across platforms.
  • Draft, edit, and publish knowledge base articles directly, ensuring content is accurate, consistent in tone, and aligned to Inspira's standards, while the team is in a single-resource content model.
  • Partner with subject matter experts across Claims, Compliance, Benefits, and IT to source and validate content for new products, policy changes, and regulatory updates.
  • Route content requiring compliance or legal review through the appropriate sign-off workflow prior to publication, maintaining audit-ready documentation.
  • Own the weekly Guru-Intercom Knowledge Hub sync process, confirming updates propagate correctly and escalating integration or platform failures to the Application Lead.
  • Lead the weekly Fin knowledge-gap review in partnership with the Bot Optimization Specialist, prioritizing and actioning flagged content gaps into new articles or article updates.
  • Support content readiness for new product, plan, and policy launches, including open enrollment and regulatory change cycles.
  • Track content performance metrics, including article views and Fin retrieval rates, to identify high-value versus stale content and prioritize the content roadmap.
  • Maintain governance documentation, including publishing standards, SME contacts, review workflows, and taxonomy definitions, ensuring continuity as the function scales.
  • Assess ongoing content volume, complexity, and turnaround time against capacity, and build the business case for a dedicated Content Specialist hire as the workload requires.
  • Support the transition of content execution duties to a future Content Specialist, including onboarding, documentation handoff, and quality oversight once hired.
  • Perform other duties as assigned.

Education & Experience:
  • 5+ years of experience in knowledge management, content strategy, editorial leadership, or customer support content roles, preferably within financial services, healthcare, or benefits administration.
  • Experience owning a knowledge base supporting a contact center, chatbot, or self-service customer support environment strongly preferred.
  • Experience with knowledge base or content management platforms (e.g., Intercom Knowledge Hub, NICE CXone Expert, Guru, Zendesk, Confluence) required.
  • Working knowledge of compliance or regulatory content review processes in financial services or healthcare preferred.
  • Demonstrated experience balancing strategic ownership with hands-on execution in a lean or scaling team environment preferred.
  • Bachelor's degree in Communications, English, Instructional Design, or a related field preferred; equivalent experience considered.

Skills & Abilities:
  • Strong strategic judgment; able to set content standards and taxonomy while remaining effective in hands-on execution.
  • Excellent written communication skills; able to translate complex, technical, or regulatory information into clear, concise, customer-friendly content.
  • Strong attention to detail and content accuracy, particularly for compliance-sensitive material.
  • Organized and process-oriented; able to manage governance responsibilities, multiple content requests, review cycles, and platform syncs simultaneously.
  • Comfortable partnering with subject matter experts, compliance reviewers, and technical teams to gather and validate information.
  • Analytical ability to interpret content performance and bot-retrieval data and translate findings into a prioritized content roadmap.
  • Working familiarity with AI-assisted customer service tools, such as chatbots or virtual agents, and how content quality affects their performance.
  • Able to identify capacity limits and make a clear, data-informed case for additional resourcing as the function scales.
  • Adaptable and collaborative; comfortable operating in a fast-paced, evolving digital CX environment.
  • Demonstrates the highest degree of honesty, integrity, and ethical conduct in all professional activities.

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