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Remote Contact Center Jobs in Silver Spring, MD (NOW HIRING)

Maximus

Salesforce IT Architect

VA · On-site +1

$69.25 - $85.75/hr

... of contact center, ability to demonstrate Salesforce solutions. - Salesforce Administrator ... remote EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants ...

Content Guru

Account Executive - Enterprise

Reston, VA · Remote

... and contact centre solutions, and we are at the forefront of the Generative AI evolution. We're ... This role is remote but you will be expected to visit our Reston, Virginia office as and when ...

NuAxis Innovations

IT Specialist II

Washington, DC · Remote

Remote Support Software (Bomgar) * Mobile Devices (Android and iOS) * Software Installation Experience * Network Drive Support Experience * Contact Center/Call Center/Helpdesk experience preferred

Aretec Inc

Tier I Shift Supervisor

Ashburn, VA · Remote

Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ... Minimum 1 year of supervisory or team lead experience in a contact center or service desk setting.

Afiniti

Director, Enterprise Sales

Washington, DC · Remote

Over the past 16 years, Afiniti's patented technology has paired customers and contact centre ... Washington DC, US (Remote) Reports To: SVP / Head of Sales About the Role We are seeking a high ...

TEKsystems

Service Desk Manager

Catonsville, MD · Remote

$50/hr

Description Leads day-to-day contact center and service desk operations, including phones, email ... remote position. Application Deadline This position is anticipated to close on Aug 13, 2026. About ...

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See Silver Spring, MD salary details

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How much do remote contact center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote contact center in Silver Spring, MD is $17.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.90 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote contact center representative?

To thrive as a Remote Contact Center Representative, you need excellent verbal and written communication skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and telephony platforms is commonly required. Outstanding active listening, patience, and self-motivation are important soft skills for delivering exceptional customer service in a remote environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and high performance without in-person supervision.

What is a remote contact center?

A Remote Contact Center is a customer service operation where agents work from locations outside of a traditional office setting, typically from their homes or other remote environments. These centers use cloud-based technology and digital communication tools to handle customer inquiries, complaints, and support requests through phone, email, chat, or social media. Remote Contact Centers offer flexibility for employees and can provide businesses with access to a broader talent pool, often resulting in cost savings and improved customer service coverage. They require strong communication skills, reliable internet access, and the ability to work independently.

What are some common challenges faced by remote contact center agents, and how can they be addressed?

Remote contact center agents often encounter challenges such as maintaining effective communication with team members, managing distractions at home, and staying motivated without in-person supervision. To address these, companies typically provide robust virtual communication tools, establish clear performance metrics, and offer regular check-ins with supervisors. Agents can also benefit from setting up a dedicated workspace and following a structured daily routine to maximize productivity and job satisfaction.
What are popular job titles related to Remote Contact Center jobs in Silver Spring, MD? For Remote Contact Center jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Remote Contact Center jobs in Silver Spring, MD look for? The top searched job categories for Remote Contact Center jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Remote Contact Center jobs? Cities near Silver Spring, MD with the most Remote Contact Center job openings:
Remote Contact Center jobs near you
Infographic showing various Remote Contact Center job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, 1% Temporary, and 3% Contract. Highlights an 78% Physical, 3% Hybrid, and 19% Remote job distribution, with an average salary of $36,699 per year, or $17.6 per hour.

Gen AI CCAS Application Developer

System One

Gaithersburg, MD • Remote

$56.23 - $63/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 5 days ago

Job description

Job Title: Gen AI CCAS Application Developer Location: Gaithersburg, MD Type: Contract Compensation: $56.23 - $63.00 Work Model: Remote Hours: 40.0 Security Clearance: Public Trust

Responsibilities

  • Develop, update, and maintain Amazon Connect contact flows, routing profiles, and queues supporting voice and chat channels.
  • Integrate Lex V2 bots into Amazon Connect flows for call deflection, self-service, and escalation processes.
  • Configure Contact Lens for real-time and post-contact analytics, transcription, sentiment analysis, and redaction.
  • Implement Amazon Q for knowledge sources, guided workflows, and agent-assisted experiences.
  • Configure S3 storage for call and chat transcripts with encryption and retention policies.
  • Write AWS Lambda (Python) functions to orchestrate Bedrock LLM calls, embeddings workflows, and model invocation logging.
  • Implement OpenSearch indexing, keyword and vector queries, and synchronization triggers.
  • Build retrieval-augmented generation pipelines to enhance agent assist and knowledge base.
  • Apply structured logging, tests, error handling, and cost/performance safeguards.
  • Implement AI guardrails, prompt templates, and perform output evaluation for safety and accuracy.
  • Enforce PII minimization and redaction policies in logs.
  • Participate in threat modeling; support remediation efforts for contact center integrations.
  • Support CloudFront and WAF configurations for web chat security.
  • Develop APIs and event hooks for passing conversation context between web chat, Amazon Connect, and AI services.
  • Maintain CI/CD pipelines, documentation, runbooks, and architecture diagrams.
  • Create and monitor CloudWatch dashboards and alarms for key contact center metrics.

Requirements

  • Bachelor’s degree in Computer Science, Engineering, or related field and 2–4 years of relevant experience; or a Master’s with 2+ years of software development experience including Python and AWS Lambda troubleshooting.
  • Hands-on experience with Amazon Connect setup, including contact flows, routing, queues, and channel integration.
  • Experience integrating Lex V2 bots with Amazon Connect flows.
  • Knowledge of conversational AI design, slot elicitation, error recovery, and fallback patterns.
  • Proficiency with Infrastructure as Code (CloudFormation) and Git-based CI/CD workflows.
  • Strong security knowledge: IAM, encryption at rest (KMS), and secure logging/monitoring.
  • Excellent written and verbal communication skills for documenting designs and explaining technical choices.
  • US Citizen able to obtain a Public Trust clearance.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. #M-M2 #LI-HJA

Ref: #851-Rockville-S1