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Remote Contact Center Jobs in Rochester, MI (NOW HIRING)

ABB

Strategic Segment Proposal Engineer

MI · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

This is a remote position. Candidates can be located anywhere in the US. This role is contributing ... Initiate risk reviews with leadership and serve as the primary contact for the risk manager when ...

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All JobsContact Center JobsRemote Contact Center JobsRemote Contact Center Jobs in Rochester, MI

Remote Contact Center information

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How much do remote contact center jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote contact center in Rochester, MI is $15.71, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.69 per hour, depending on experience, location, and employer.

What is a remote contact center?

A Remote Contact Center is a customer service operation where agents work from locations outside of a traditional office setting, typically from their homes or other remote environments. These centers use cloud-based technology and digital communication tools to handle customer inquiries, complaints, and support requests through phone, email, chat, or social media. Remote Contact Centers offer flexibility for employees and can provide businesses with access to a broader talent pool, often resulting in cost savings and improved customer service coverage. They require strong communication skills, reliable internet access, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a remote contact center representative?

To thrive as a Remote Contact Center Representative, you need excellent verbal and written communication skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and telephony platforms is commonly required. Outstanding active listening, patience, and self-motivation are important soft skills for delivering exceptional customer service in a remote environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and high performance without in-person supervision.

What are some common challenges faced by remote contact center agents, and how can they be addressed?

Remote contact center agents often encounter challenges such as maintaining effective communication with team members, managing distractions at home, and staying motivated without in-person supervision. To address these, companies typically provide robust virtual communication tools, establish clear performance metrics, and offer regular check-ins with supervisors. Agents can also benefit from setting up a dedicated workspace and following a structured daily routine to maximize productivity and job satisfaction.

What are the most commonly searched types of Contact Center jobs in Rochester, MI?

The most popular types of Contact Center jobs in Rochester, MI are:

What are popular job titles related to Remote Contact Center jobs in Rochester, MI?

For Remote Contact Center jobs in Rochester, MI, the most frequently searched job titles are:

What job categories do people searching Remote Contact Center jobs in Rochester, MI look for?

The top searched job categories for Remote Contact Center jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Remote Contact Center jobs?

Cities near Rochester, MI with the most Remote Contact Center job openings:

Remote Contact Center jobs near you
Infographic showing various Remote Contact Center job openings in Rochester, MI as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 73% Physical, 2% Hybrid, and 25% Remote job distribution, with an average salary of $32,676 per year, or $15.7 per hour.

Business to Business Representative

Five Star Solutions

Detroit, MI • On-site, Remote

$14/hr

Full-time

Posted 7 days ago

Job description

We are looking for confident, outgoing Business-to-Business Sales Representatives to join our team! This is a blended inbound and outbound sales role focused on connecting with businesses such as automotive dealerships, medical clinics, dental offices, and other professional organizations.
The ideal candidate is comfortable picking up the phone and having a natural, casual conversation with business owners and decision-makers. This is not a highly scripted call center position. You will need to think on your feet, ask questions, build rapport, identify opportunities, and confidently explain the value of our services.
This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY
Responsibilities
  • Make outbound cold calls to businesses and potential customers
  • Handle inbound calls and follow up with interested prospects
  • Speak with business owners, managers, and other decision-makers
  • Build rapport and establish relationships through natural conversation
  • Identify customer needs and determine whether our products/services are a good fit
  • Present solutions and make sales offers in a conversational manner
  • Follow up with prospects through phone and other communication channels
  • Maintain accurate notes and customer information in company systems
  • Manage multiple conversations, systems, and tasks throughout the day
  • Overcome objections and confidently move conversations toward a sale

Qualifications
  • Previous sales, cold calling, telemarketing, or business-to-business experience preferred
  • Excellent verbal communication and active listening skills
  • Comfortable speaking with business owners and decision-makers
  • Confident making cold calls and initiating conversations with people you have never spoken with before
  • Able to have a casual, engaging conversation without relying on a script
  • Strong ability to think quickly and respond naturally to customer questions
  • Comfortable multitasking between phone calls, computer systems, research, and customer information
  • Self-motivated and driven to meet or exceed sales goals
  • Comfortable hearing "no" and continuing to pursue the next opportunity
  • Professional, positive, and personable communication style
  • Strong computer and typing skills
  • Ability to work independently while also being a strong team player

Pay and Hours
Starting pay - $14/hr
Working hours - 9:00am-6:00pm (EST) ; Work Days - M-F
Paid Training - typically 1 week in length from 9:00am-6:00pm Mon-Fri (EST)
Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days
$14 - $14 an hour
This position is ideal for someone who enjoys talking to people, isn't afraid to pick up the phone, and can turn a cold conversation into a genuine business opportunity.
If you are someone who can quickly build rapport, keep a conversation flowing, ask the right questions, and naturally transition a conversation into a sales opportunity, we'd love to hear from you!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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