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Remote Contact Center Jobs in Rochester, MI (NOW HIRING)

MDS Communications

Call Center Representative

Detroit, MI · Remote

$14.73 - $16.50/hr

Michigan Remote - MIEducation Level: Not SpecifiedSalary Range: $14. 73 - $16. 50 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ...

MDS Communications

Call Center Representative

Detroit, MI · Remote

$14.73 - $16.50/hr

Michigan Remote - MIEducation Level: Not SpecifiedSalary Range: $14. 73 - $16. 50 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ...

Liveops

Remote Customer Service Representative

Troy, MI · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Liveops

Remote Customer Service Representative

Macomb, MI · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Liveops

Remote Customer Service Representative

Warren, MI · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Liveops

Remote Customer Service Representative

Utica, MI · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

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All JobsContact Center JobsRemote Contact Center JobsRemote Contact Center Jobs in Rochester, MI

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How much do remote contact center jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for remote contact center in Rochester, MI is $15.71, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.69 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Contact Center Representative, and why are they important?

To thrive as a Remote Contact Center Representative, you need excellent verbal and written communication skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and telephony platforms is commonly required. Outstanding active listening, patience, and self-motivation are important soft skills for delivering exceptional customer service in a remote environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and high performance without in-person supervision.

What is a Remote Contact Center?

A Remote Contact Center is a customer service operation where agents work from locations outside of a traditional office setting, typically from their homes or other remote environments. These centers use cloud-based technology and digital communication tools to handle customer inquiries, complaints, and support requests through phone, email, chat, or social media. Remote Contact Centers offer flexibility for employees and can provide businesses with access to a broader talent pool, often resulting in cost savings and improved customer service coverage. They require strong communication skills, reliable internet access, and the ability to work independently.

What are some common challenges faced by remote contact center agents, and how can they be addressed?

Remote contact center agents often encounter challenges such as maintaining effective communication with team members, managing distractions at home, and staying motivated without in-person supervision. To address these, companies typically provide robust virtual communication tools, establish clear performance metrics, and offer regular check-ins with supervisors. Agents can also benefit from setting up a dedicated workspace and following a structured daily routine to maximize productivity and job satisfaction.
What are the most commonly searched types of Contact Center jobs in Rochester, MI? The most popular types of Contact Center jobs in Rochester, MI are:
What are popular job titles related to Remote Contact Center jobs in Rochester, MI? For Remote Contact Center jobs in Rochester, MI, the most frequently searched job titles are:
What job categories do people searching Remote Contact Center jobs in Rochester, MI look for? The top searched job categories for Remote Contact Center jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Remote Contact Center jobs? Cities near Rochester, MI with the most Remote Contact Center job openings:
Remote Contact Center jobs near you
Infographic showing various Remote Contact Center job openings in Rochester, MI as of July 2026, with employment types broken down into 68% Full Time, and 32% Part Time. Highlights an 100% Remote job distribution, with an average salary of $32,676 per year, or $15.7 per hour.
(Remote) Analyst Vendor Resource Support HRSS

(Remote) Analyst Vendor Resource Support HRSS

Trinity Health

Livonia, MI • On-site, Remote

Full-time

PTO

Posted 11 days ago

Trinity Health rating

6.5

Company rating: 6.5 out of 10

Based on 351 frontline employees who took The Breakroom Quiz

595th of 877 rated healthcare providers

Job description

Employment Type:
Full timeShift:
Day Shift
Description:
Responsible for the data capture, analysis & reporting of data information to assist the Trinity Health leadership team achieve operational efficiency. Responsible for auditing of department information, producing reports & suggesting improvements to processes. Provides knowledge & expertise in the program, services & applications.
Essential Functions
Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.
Work Focus:
Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution.
Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
Responsible for distribution of analytical reports.
Process Focus:
Utilizes multiple system applications to perform analysis, create reports & develop educational materials.
Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.
Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
Data Management & Analysis:
Research & compiles information to support ad-hoc operational projects & initiatives.
Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.
Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.
Functional Role (not inclusive of titles or advancement career progression)
The Analyst, Vendor Resource Support plays a critical role across the full lifecycle of vendor management, supporting RFP processes, overseeing implementations, ensuring vendor performance, and driving contract adherence. Acting as a tactical expert and liaison, ensures internal alignment, stakeholder coordination, and quality service delivery from third-party partners.
Request for Proposal (RFP) Coordination & Vendor Selection
  • Collaborate with Supply Chain, Centers of Excellence (COEs), and business leaders to represent HR Shared Services in the RFP process.

  • Create scorecards, conduct cost assessments, compare vendor capabilities, and perform gap analyses to guide strategic vendor selection.

  • Support decision-making by offering tactical expertise and clear comparisons of tradeoffs.

Implementation Leadership
  • Serve as the primary liaison between HR Shared Services, COEs, TIS, the Contact Center, and vendor implementation teams.

  • Facilitate successful deployment of new tools and services, ensuring all impacted stakeholders are trained, informed, and equipped.

  • Develop end-user communications and training materials; support localized stakeholder engagement across the organization.

Post-Implementation Support
  • Monitor and track escalations related to vendor performance and system functionality.

  • Coordinate exception handling with COEs and vendors for out-of-policy or unique cases.

  • Connect cross-functional components (e.g., payroll, finance, benefits) where implementations have broader system or fiduciary implications.

Vendor Performance & Relationship Management
  • Continuously monitor vendor adherence to Service Level Agreements (SLAs).

  • Investigate escalations and coordinate with internal teams or vendors to resolve issues promptly.

  • Maintain ongoing relationships with vendor partners, attend regular meetings, escalate concerns, and ensure proactive follow-up.

  • Act as the internal advocate for service quality and colleague experience in all vendor interactions.

Contract Assurance & Compliance
  • Monitor compliance with contract terms and escalate to Supply Chain and COEs when obligations are not met.

  • Ensure vendors are held accountable to agreed-upon responsibilities, timelines, and service expectations.

Technical & Product Awareness
  • Stay current on product capabilities, system features, and upcoming releases or enhancements.

  • Ensure full utilization of vendor tools and functionality by coordinating new feature implementations and advocating best-use strategies.

  • Maintain technical understanding of vendor systems as they relate to HR Shared Services processes and colleague experience.

Data Analytics, Financial Tracking & Performance Measurement
  • Identifies drivers of cost fluctuations such as volume changes, service-level penalties, or out-of-scope work charges.

  • Reviews vendor invoices for accuracy, contract alignment, and proper service categorization.

  • Performs ROI assessments of vendor-delivered services, technologies, and enhancements.

  • Partners with PDO, Vendor Management, Finance, and HRSS leaders identify elimination of redundant processes, centralization opportunities, or automation solutions that reduce labor or vendor costs.

  • Tracks financial impacts tied to service-level performance (SLA bonuses/credits).

  • Track and analyze vendor performance data, including SLA attainment, resolution times, and colleague satisfaction metrics.

  • Recommends mitigation actions such as process adjustments, reallocation of work, or renegotiation of billing structures.

  • Translates financial insights into accountable recommendations aligned with performance, service delivery, and strategic outcomes.

  • Partner with COEs and HR Shared Services to develop dashboards and reporting tools that visualize vendor impact on service delivery, compliance, and cost efficiency.

  • Provides scenario planning and risk modeling to support decision-making.

  • Use insights from data to support business reviews, continuous improvement efforts, and strategic decision-making regarding vendor partnerships.

  • Conduct financial assessments, SLA maintenance, and billing reconciliation from the vendor's perspective.

  • Ensure vendors maintain agreed-upon outcomes, including customer support and escalation handling.

  • Monitor troubleshooting calls to ensure colleagues are fairly represented.

  • Review website upkeep and agreed-upon costs.

  • Manage the addition of new services, scope evaluation, and mini-implementations for new ministries.

Minimum Qualifications
  • Bachelor's degree in Business Administration, Human Resources, Finance, Supply Chain, Data Analytics, or a related field; or equivalent combination of education and experience.

  • Minimum 3-5 years of professional experience in human resources operations, vendor management, contract administration, financial analysis, business operations, or a related analytical role.

Additional Qualifications (nice to have)
  • Experience with Workday or similar HRIS platforms.

  • Experience working with external vendors, service providers, or third-party administrators preferred.

  • Experience in a shared services environment is highly desirable.

Hourly pay ranges: $36.34 - $54.51
Physical & Mental Requirements & Working Conditions (General Summary) Note - frequencies need to be selected
Direct Healthcare Services / Indirect Healthcare / Support Services:
  • Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell. Occasional

  • Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.). Occasional

  • Exposure to or subject to noise, infectious waste, diseases & conditions. Occasional

  • Exposure to interruptions, shifting priorities & stressful situations. Frequent

  • Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects. Frequent

  • Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise. Frequent

  • Perform manual dexterity activities & / or grasping / handling. Frequent

  • Ability to climb, kneel, crouch & / or operate foot controls. Occasional

  • Use a computer / other technology. Frequent

  • Sit with the ability to vary / adjust physical position or activity. Frequent

  • Maintain a safe working environment & use available personal protective equipment (PPE). Continuous

  • Comply with applicable Code of Conduct, policies, procedures & guidelines. Continuous

  • Ability to provide assistance in the event of an emergency. Occasional

Direct Healthcare Services:
  • Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Frequent

  • Lift a maximum of 30 pounds unassisted. Occasional

  • Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling. Occasional

  • Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous

  • Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions. Continuous

  • Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients). Occasional

Indirect Healthcare / Support Services:
  • Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Frequent

  • Lift a maximum of 30 pounds unassisted. Occasional

  • Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing. Occasional

  • Encounter a clinical / patient facing / hands on interactive work environment. Occasional

  • Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous

  • Work outdoors with variable external environmental conditions. Occasional

Average Workday Activity: Occasional - O (1% - 33%), Frequent - F (34% - 66%), Continuous - C (67% - 100%)
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

What Trinity Health employees say

Pay

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Hours and flexibility

Workplace

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About Trinity Health

Sourced by ZipRecruiter

Trinity Health Ann Arbor is a 537 -bed teaching hospital located on 340 acre campus. Recognized by IBM Watson as a Top 100 Hospital and #1 Teaching Hospital, Trinity Health Ann Arbor has been a leading health care provider for more than 100 years. Trinity Health has received numerous local and national awards in recognition of our leadership, quality outcomes, and clinical excellence.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Livonia, MI, US

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