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Contact Center Manager Jobs in Rochester, MI (NOW HIRING)

w3r Consulting

Contact Center Agent

Farmington Hills, MI · On-site

$16 - $21.75/hr

This position is responsible for contributing to the overall success of our National Contact Center ... Ability to multi-task, set priorities and manage time effectively. * Ability to handle a high ...

w3r Consulting

Contact Center Agent

Farmington Hills, MI · On-site

$16 - $21.75/hr

This position is responsible for contributing to the overall success of our National Contact Center ... Ability to multi-task, set priorities and manage time effectively. * Ability to handle a high ...

w3r Consulting

Contact Center Agent

Farmington Hills, MI · On-site

$16 - $21.75/hr

This position is responsible for contributing to the overall success of our National Contact Center ... Ability to multi-task, set priorities and manage time effectively. * Ability to handle a high ...

w3r Consulting

Contact Center Agent

Farmington Hills, MI · On-site

$16 - $21.75/hr

This position is responsible for contributing to the overall success of our National Contact Center ... Ability to multi-task, set priorities and manage time effectively. * Ability to handle a high ...

w3r Consulting

Contact Center Agent

Farmington Hills, MI · On-site

$16 - $21.75/hr

This position is responsible for contributing to the overall success of our National Contact Center ... Ability to multi-task, set priorities and manage time effectively. * Ability to handle a high ...

w3r Consulting

Contact Center Agent

Farmington Hills, MI · On-site

$16 - $21.75/hr

This position is responsible for contributing to the overall success of our National Contact Center ... Ability to multi-task, set priorities and manage time effectively. * Ability to handle a high ...

w3r Consulting

Contact Center Agent

Farmington Hills, MI · On-site

$16 - $21.75/hr

This position is responsible for contributing to the overall success of our National Contact Center ... Ability to multi-task, set priorities and manage time effectively. * Ability to handle a high ...

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All JobsContact Center JobsContact Center Manager JobsContact Center Manager Jobs in Rochester, MI

Contact Center Manager information

See Rochester, MI salary details

$19.8K

$60.4K

$90.2K

How much do contact center manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for contact center manager in Rochester, MI is $60,419.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,900.00 and $69,000.00 per year, depending on experience, location, and employer.

What does a contact center manager do?

A contact center manager oversees a team of support specialists who handle customer issues through multiple channels, such as online chat, email, and phone calls. In this career, you often lead several tiers of technicians, from entry-level to senior staff members. Your responsibilities include hiring and coaching personnel, facilitating continuing education with the product line, and making regular communication with your team about updates and quality issues. Other duties include typical management functions like scheduling, supervising, and maintaining the group’s morale.

What does a contact center manager do?

A Contact Center Manager oversees the daily operations of a contact center, ensuring efficient handling of customer inquiries, complaints, and support requests across various channels such as phone, email, and chat. They are responsible for leading and training staff, monitoring performance metrics, implementing best practices, and maintaining high levels of customer satisfaction. Additionally, Contact Center Managers analyze workflow, develop strategies to improve processes, and ensure compliance with company policies and industry regulations.

What are the key skills and qualifications needed to thrive as a contact center manager, and why are they important?

To thrive as a Contact Center Manager, you need strong leadership, workforce management, and customer service expertise, often supported by a bachelor's degree and relevant experience. Familiarity with call center software, CRM platforms, and analytics tools is typically required, along with knowledge of industry certifications like COPC or Six Sigma. Excellent communication, problem-solving, and motivational skills help foster team performance and resolve customer issues effectively. These skills ensure efficient operations, high customer satisfaction, and the achievement of organizational goals in a fast-paced environment.

What are some common challenges contact center managers face in balancing operational efficiency with employee engagement?

Contact Center Managers often navigate the challenge of maintaining high service levels and meeting performance metrics while also fostering a positive and supportive work environment for their teams. High call volumes, strict KPIs, and rapidly changing customer needs can create pressure, making it essential to implement effective training, clear communication, and recognition programs. Successful managers prioritize regular feedback sessions, promote work-life balance, and leverage technology to streamline workflows, ensuring both operational targets and employee satisfaction are achieved.

What is the difference between Contact Center Manager vs Customer Service Supervisor?

AspectContact Center ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree and experience in call center operationsOften requires a high school diploma or associate degree with customer service experience
Work EnvironmentOversees multiple teams within a call center, managing operations and strategyManages a team of customer service representatives, focusing on daily service quality
Employer & IndustryCommon in large corporations, BPOs, and telecom industriesFound in retail, healthcare, and service industries

The Contact Center Manager has broader responsibilities, including strategic planning and team management across multiple shifts, while the Customer Service Supervisor focuses on daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and level of responsibility.

More about Contact Center Manager jobs

What are the most commonly searched types of Contact Center jobs in Rochester, MI?

The most popular types of Contact Center jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Contact Center Manager jobs?

Cities near Rochester, MI with the most Contact Center Manager job openings:

Contact Center Manager jobs near you
Infographic showing various Contact Center Manager job openings in Rochester, MI as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $60,419 per year, or $29 per hour.

Weekend Manager, Contact Center

Hospice of Michigan

Southfield, MI • On-site

Full-time

Posted 5 days ago

Key responsibilities

  • Manage weekend operations of patient care activity and outcomes within the assigned area(s).

  • Perform management duties as manager on-call for triage clients and assist with prioritizing patient and family needs on weekends.

  • Assist the Managers, Contact Center, with responsibilities such as auditing charts, implementing processes, scheduling, payroll, licensing, and managing employee performance.

Job description

Job Summary: The Weekend Manager, Contact Center, is responsible for overall management of patient care within designated area(s) within a primarily weekend assignment.
Essential Functions:
  • Manages weekend operations of patient care activity and outcomes within the assigned area(s) of responsibility for a regionally based team(s) and ensures that a culture of compliance, accountability, patient outcomes and excellence is maintained. Collaborates extensively with staff and management from multiple departments to achieve outcomes.
  • Performs management duties as manager on-call for triage clients with duties ranging from simple front-line support to full management responsibilities.
  • Assists with prioritizing patient and family needs on the weekends.
  • Actively keeps abreast of hospice and palliative care trends, best practices and compliance requirements.
  • Actively leads and promotes a culture of excellence and innovation to continually improve employee engagement.
  • Actively applies an inclusive management style.
  • Works with colleagues from other department including other clinical operation departments and triage clients to facilitate excellent patient care on the weekends.
  • Assists the Managers, Contact Center, with other responsibilities as assigned including but not limited to auditing charts, implementing processes, scheduling and payroll, and licensing.
  • Assists the Managers, Contact Center in managing employee performance within assigned area(s) of responsibility.
  • Assists the Managers, Contact Center in ensuring competency of staff with all EMR's, triage client processes and referral and scheduling processes.
  • Promotes knowledge of palliative care and hospice philosophies and articulates and promotes the organization's vision, mission, and values within the community.
  • Upholds departmental, organizational, regulatory and legal protocols, policies and practices.
  • Upholds the organizational Code of Conduct and always represents NorthStar Care Community in a positive and professional manner.
  • Adheres to the NorthStar standards to care for every person, every time, 100% of the time.

Qualifications:
  • Minimum of a Bachelor's degree or the equivalent amount of education and experience in a clinical and/or administrative field.
  • Licensure: Graduated from an accredited school of nursing with a current license to practice in State of Michigan as a Registered Nurse.
  • Two (2) to three (3) years of health care management and/or preceptorship experience preferred, and an understanding of regulatory issues required.
  • A minimum of one (1) to two (2) years of clinical experience required; clinical expertise in hospice preferred.
  • Certification in hospice nursing (CHPN) preferred.
  • Knowledge of regulatory requirements and compliance as it pertains to hospice preferred.
  • Must possess emotional intelligence and the ability to promote positive, constructive relationships with communication and collaboration at all levels.
  • Excellent interpersonal skills with the ability to comfortably interact at all social levels and with colleagues from many different backgrounds, ethnic origins and skill levels required.
  • Must possess sound judgment; effective organizational, prioritization and follow-through skills; attention to detail; accuracy; dependability; tact; and ability to maintain confidential information.
  • Ability to communicate effectively and professionally in writing and verbally to perform management duties and to promote good working relationships.
  • Ability to effectively use technology in support of management and clinical operations.
  • Must be able to read, write and speak English fluently and be able to communicate orally and in writing in internal and external relationships for all essential job functions.
  • The physical demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle; standing, sitting, walking, bending, reaching, and stretching
  • Must be eligible to work in the United States.

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