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Contact Center Manager Jobs in Rochester, MI (NOW HIRING)

w3r Consulting

Contact Center Agent

Farmington Hills, MI · On-site

$16 - $21.75/hr

This position is responsible for contributing to the overall success of our National Contact Center ... Ability to multi-task, set priorities and manage time effectively. * Ability to handle a high ...

w3r Consulting

Contact Center Agent

Farmington Hills, MI · On-site

$16 - $21.75/hr

This position is responsible for contributing to the overall success of our National Contact Center ... Ability to multi-task, set priorities and manage time effectively. * Ability to handle a high ...

w3r Consulting

Contact Center Agent

Farmington Hills, MI · On-site

$16 - $21.75/hr

This position is responsible for contributing to the overall success of our National Contact Center ... Ability to multi-task, set priorities and manage time effectively. * Ability to handle a high ...

w3r Consulting

Contact Center Agent

Farmington Hills, MI · On-site

$16 - $21.75/hr

This position is responsible for contributing to the overall success of our National Contact Center ... Ability to multi-task, set priorities and manage time effectively. * Ability to handle a high ...

w3r Consulting

Contact Center Agent

Farmington Hills, MI · On-site

$16 - $21.75/hr

This position is responsible for contributing to the overall success of our National Contact Center ... Ability to multi-task, set priorities and manage time effectively. * Ability to handle a high ...

w3r Consulting

Contact Center Agent

Farmington Hills, MI · On-site

$16 - $21.75/hr

This position is responsible for contributing to the overall success of our National Contact Center ... Ability to multi-task, set priorities and manage time effectively. * Ability to handle a high ...

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All JobsContact Center JobsContact Center Manager JobsContact Center Manager Jobs in Rochester, MI

Contact Center Manager information

See Rochester, MI salary details

$19.8K

$60.4K

$90.2K

How much do contact center manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for contact center manager in Rochester, MI is $60,419.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,900.00 and $69,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Contact Center Manager, and why are they important?

To thrive as a Contact Center Manager, you need strong leadership, workforce management, and customer service expertise, often supported by a bachelor's degree and relevant experience. Familiarity with call center software, CRM platforms, and analytics tools is typically required, along with knowledge of industry certifications like COPC or Six Sigma. Excellent communication, problem-solving, and motivational skills help foster team performance and resolve customer issues effectively. These skills ensure efficient operations, high customer satisfaction, and the achievement of organizational goals in a fast-paced environment.

What is the difference between Contact Center Manager vs Customer Service Supervisor?

AspectContact Center ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree and experience in call center operationsOften requires a high school diploma or associate degree with customer service experience
Work EnvironmentOversees multiple teams within a call center, managing operations and strategyManages a team of customer service representatives, focusing on daily service quality
Employer & IndustryCommon in large corporations, BPOs, and telecom industriesFound in retail, healthcare, and service industries

The Contact Center Manager has broader responsibilities, including strategic planning and team management across multiple shifts, while the Customer Service Supervisor focuses on daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and level of responsibility.

What Does a Contact Center Manager Do?

A contact center manager oversees a team of support specialists who handle customer issues through multiple channels, such as online chat, email, and phone calls. In this career, you often lead several tiers of technicians, from entry-level to senior staff members. Your responsibilities include hiring and coaching personnel, facilitating continuing education with the product line, and making regular communication with your team about updates and quality issues. Other duties include typical management functions like scheduling, supervising, and maintaining the group’s morale.

What are some common challenges Contact Center Managers face in balancing operational efficiency with employee engagement?

Contact Center Managers often navigate the challenge of maintaining high service levels and meeting performance metrics while also fostering a positive and supportive work environment for their teams. High call volumes, strict KPIs, and rapidly changing customer needs can create pressure, making it essential to implement effective training, clear communication, and recognition programs. Successful managers prioritize regular feedback sessions, promote work-life balance, and leverage technology to streamline workflows, ensuring both operational targets and employee satisfaction are achieved.

What does a Contact Center Manager do?

A Contact Center Manager oversees the daily operations of a contact center, ensuring efficient handling of customer inquiries, complaints, and support requests across various channels such as phone, email, and chat. They are responsible for leading and training staff, monitoring performance metrics, implementing best practices, and maintaining high levels of customer satisfaction. Additionally, Contact Center Managers analyze workflow, develop strategies to improve processes, and ensure compliance with company policies and industry regulations.
More about Contact Center Manager jobs
What are the most commonly searched types of Contact Center jobs in Rochester, MI? The most popular types of Contact Center jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Contact Center Manager jobs? Cities near Rochester, MI with the most Contact Center Manager job openings:
Contact Center Manager jobs near you
Infographic showing various Contact Center Manager job openings in Rochester, MI as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $60,419 per year, or $29 per hour.
Contact Center Advisor

Contact Center Advisor

Alliance Catholic Credit Union

Farmington Hills, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Alliance Catholic Credit Union is seeking an exceptional and experienced Contact Center Advisor who thrives in a well-organized, fast-paced, and multi-task driven environment. This position will report directly to the Contact Center Manager in our Farmington Hills location.
The Ideal Candidate:
  • Ability of providing high quality and accurate service to our members and non-members, both internal and external.
  • Ability to provide members with information necessary to make informed decision regarding their financial transactions.
  • Must be able to help our members with their financial needs and building trusted relationships to deliver a memorable and excellent service experience.
  • Must be able to answer member questions concerning their accounts and ACCU services.
  • Ability to process a variety of member transactions such as balance information, fee disputes, etc.
  • Must be able to be an active listener with excellent communication skills who works well with others.
A successful candidate will be an approachable team player with a personable and professional demeanor, a desire to learn and driven to achieve outstanding results---accurately and efficiently. We seek candidates with a high school diploma or equivalent is required along with 1-3 years in the same or equivalent position. Alliance Catholic Credit Union offers an outstanding benefit package, which includes health, dental, vison, 401k, life, AD amp;D, short and long-term disability, FSA, tuition reimbursement, paid time off, paid holidays.

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