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Remote Contact Center Jobs in Raleigh, NC (NOW HIRING)

Afni, Inc.

Remote Customer Service Representative

Raleigh, NC · Remote

$15.50 - $21.25/hr

Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center ... Wisconsin * Iowa What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet ...

Afni, Inc.

Remote Customer Service Representative

Raleigh, NC · On-site +1

$15.50 - $21.25/hr

Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center ... Wisconsin * Iowa What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet ...

Nexora Talent

Remote- Customer Experience Service

Raleigh, NC · Remote

$15.50 - $21.25/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

SAS

Senior Cloud Technical Lead

Cary, NC · On-site +1

Senior Cloud Technical Lead - Remote US or Hybrid | Cary, North Carolina Nice to meet you! We're ... Onsite Health Care Center (HQ) that's free to employees and family members enrolled in the PPO plan.

Hitachi

Senior Lead Project Engineer

Raleigh, NC · Remote

$96K - $125K/yr

... center applications. This role offers the chance to work on high-impact projects that span remote ... Please include your contact information and specific details about your required accommodation to ...

Hitachi

Senior IT Technical Project Manager

Raleigh, NC · Remote

$107K - $147K/yr

Project/Program Management Job Schedule: Full time Remote: Yes Step into a high-impact role with ... You will be at the center of strategic project delivery-shaping best practices, guiding cross ...

Hitachi

Senior IT Technical Project Manager

Raleigh, NC · Remote

$107K - $147K/yr

Project/Program Management Job Schedule: Full time Remote: Yes Step into a high-impact role with ... You will be at the center of strategic project delivery--shaping best practices, guiding cross ...

Hitachi, Ltd.

Senior IT Technical Project Manager

Raleigh, NC · On-site +1

$107K - $147K/yr

Project/Program Management Job Schedule: Full time Remote: Yes Step into a high-impact role with ... You will be at the center of strategic project delivery-shaping best practices, guiding cross ...

Kobie Marketing

Sr. Account Manager

Raleigh, NC · Remote

Join a National Top Workplace Named a Top Workplace in the USA and Top Remote Workplace, Kobie is ... Prepare and publish advance meeting agendas, follow-up contact reports, client presentations ...

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All JobsContact Center JobsRemote Contact Center JobsRemote Contact Center Jobs in Raleigh, NC

Remote Contact Center information

See Raleigh, NC salary details

$5

$16

$19

How much do remote contact center jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote contact center in Raleigh, NC is $16.59, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $18.70 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote contact center representative?

To thrive as a Remote Contact Center Representative, you need excellent verbal and written communication skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and telephony platforms is commonly required. Outstanding active listening, patience, and self-motivation are important soft skills for delivering exceptional customer service in a remote environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and high performance without in-person supervision.

What is a remote contact center?

A Remote Contact Center is a customer service operation where agents work from locations outside of a traditional office setting, typically from their homes or other remote environments. These centers use cloud-based technology and digital communication tools to handle customer inquiries, complaints, and support requests through phone, email, chat, or social media. Remote Contact Centers offer flexibility for employees and can provide businesses with access to a broader talent pool, often resulting in cost savings and improved customer service coverage. They require strong communication skills, reliable internet access, and the ability to work independently.

What are some common challenges faced by remote contact center agents, and how can they be addressed?

Remote contact center agents often encounter challenges such as maintaining effective communication with team members, managing distractions at home, and staying motivated without in-person supervision. To address these, companies typically provide robust virtual communication tools, establish clear performance metrics, and offer regular check-ins with supervisors. Agents can also benefit from setting up a dedicated workspace and following a structured daily routine to maximize productivity and job satisfaction.
What are the most commonly searched types of Contact Center jobs in Raleigh, NC? The most popular types of Contact Center jobs in Raleigh, NC are:
What are popular job titles related to Remote Contact Center jobs in Raleigh, NC? For Remote Contact Center jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Contact Center jobs in Raleigh, NC look for? The top searched job categories for Remote Contact Center jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Contact Center jobs? Cities near Raleigh, NC with the most Remote Contact Center job openings:
Remote Contact Center jobs near you
Infographic showing various Remote Contact Center job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 1% Temporary, and 5% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $34,508 per year, or $16.6 per hour.

Online Member Services Representative

Globe Life American Income Division

Raleigh, NC • On-site, Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Work Arrangement: 100% Remote (U.S. Residents Only)Help Members Protect What Matters Most
Are you passionate about helping people, building relationships, and providing exceptional service? Do you enjoy being a trusted resource who makes a positive impact on the lives of others?
AO is seeking dedicated and customer-focused professionals to join our growing team as a Member Services Representative. In this role, you'll work directly with members and their families, helping them understand available benefits, answering questions, and providing outstanding support throughout their experience.
This opportunity offers the flexibility of working from home while providing the training, mentorship, and career growth opportunities needed to build a rewarding long-term career.About AO
At AO, we proudly serve working families by helping them access valuable supplemental benefits and financial protection programs. Our organization is built on integrity, service, and a commitment to making a meaningful difference in the communities we serve.
Since 2020, we have operated in a fully remote environment, allowing our team members to enjoy flexibility while maintaining a collaborative and supportive culture.What You'll Do
As a Member Services Representative, you'll serve as a key point of contact for members, ensuring they receive accurate information, exceptional service, and ongoing support.Key Responsibilities
  • Meet with members virtually through Zoom and other online platforms
  • Answer questions regarding benefits, coverage options, and available programs
  • Assist members with applications and required documentation
  • Provide exceptional customer service and follow-up support
  • Build strong relationships through professionalism and consistent communication
  • Maintain accurate records and member information
  • Resolve concerns efficiently while delivering a positive experience
  • Collaborate with team members to ensure excellent service standards
  • Participate in ongoing training and professional development opportunities
What We Offer100% Remote Flexibility
Work from the comfort of your home while maintaining a healthy work-life balance.Weekly Pay & Performance Bonuses
Receive weekly compensation along with additional earning opportunities based on performance.Comprehensive Training & Mentorship
No prior industry experience is required. We provide structured onboarding, coaching, and support from experienced leaders.Career Advancement Opportunities
We believe in promoting from within and offer clear pathways into leadership and management roles.Medical Reimbursement Program
Available to qualifying representatives after 90 days.Incentive Trips & Recognition Programs
Earn opportunities to qualify for company-sponsored travel, leadership conferences, and performance-based rewards.Industry-Leading Technology
Access modern systems and virtual tools designed to help you efficiently serve members and manage your responsibilities.Qualifications
We are looking for individuals who demonstrate:
  • Strong communication and interpersonal skills
  • Excellent customer service abilities
  • Positive attitude and professional demeanor
  • Strong organizational and problem-solving skills
  • Ability to work independently in a remote environment
  • High level of integrity and accountability
  • Desire to learn, grow, and help others succeed
Preferred Experience
Experience in the following areas is beneficial but not required:
  • Customer Service
  • Member Services
  • Hospitality
  • Retail
  • Healthcare
  • Call Center Operations
  • Client Relations
  • Administrative Support
Requirements
  • Must be at least 18 years of age
  • Must be legally authorized to work in the United States
  • Computer or laptop
  • Reliable high-speed internet connection
  • Webcam and microphone capability
  • Quiet, professional workspace
Why Join AO?
• Fully Remote Opportunity
• Flexible Schedule
• Weekly Pay
• Ongoing Training & Mentorship
• Leadership Development
• Career Growth Opportunities
• Supportive Team Culture
• Meaningful Work Helping FamiliesApply Today
If you're looking for a flexible remote career where your people skills, professionalism, and commitment to service can make a real difference, we'd love to hear from you.
Apply today and discover a career that offers purpose, growth, flexibility, and opportunity.
Serve with Purpose. Grow with Confidence. Build Your Future with AO. 🚀

Apply