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Remote Contact Center Jobs in Raleigh, NC (NOW HIRING)

Hitachi

Subcontractors Manager

Raleigh, NC · Remote

$86K - $115K/yr

Customer Service & Contact Center Operations Job Schedule: Full time Remote: No The Opportunity You will support Hitachi Energy's Grid Integration business by managing the sourcing and commercial ...

Hitachi

Global Category Manager

Raleigh, NC · Remote

Customer Service & Contact Center Operations Job Schedule: Full time Remote: No Global Category ManagerThe Opportunity Join Hitachi Energy as part of our Supply Chain Management (SCM) organization ...

IQVIA

Sr Director, Client Services, Call Center

Durham, NC · Remote

$116K - $324K/yr

This resource sits within IQVIA's Patient Support Services Center of Excellence and is remote with ... of contact between clients and internal stakeholders Collaborates with clients to proactively ...

IQVIA

Sr Director, Client Services, Call Center

Durham, NC · Remote

$116K - $324K/yr

This resource sits within IQVIA's Patient Support Services Center of Excellence and is remote with ... of contact between clients and internal stakeholders Collaborates with clients to proactively ...

MDS Communications

Call Center Representative

Cary, NC · Remote

$15 - $16/hr

North Carolina Remote - NCEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job ...

Liveops

Remote Customer Service Representative

Cary, NC · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Liveops

Remote Customer Service Representative

Apex, NC · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Liveops

Remote Customer Service Representative

Durham, NC · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Coastal Horizons Center

TASC Care Manager

Garner, NC · Remote

$42K - $45K/yr

Wake County (Garner, NC) Hours: 40 hours/week, Full Time, M-F, Non-Exempt Coastal Horizons Center ... Proficiency in using electronic health record systems and remote collaboration tools (i.e., Teams ...

Coastal Horizons Center

TASC Care Manager

Garner, NC · Remote

$42K - $45K/yr

Wake County (Garner, NC) Hours: 40 hours/week, Full Time, M-F, Non-Exempt Coastal Horizons Center ... Proficiency in using electronic health record systems and remote collaboration tools (i.e., Teams ...

Hitachi

Senior Program Manager

Raleigh, NC · Remote

$112K - $113K/yr

Remote - North Carolina, United States Job ID: R0136213 Date Posted: 2026-07-31 Company Name ... center programs across a global manufacturing network. * Serve as the primary point of contact for ...

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How much do remote contact center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote contact center in Raleigh, NC is $16.59, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $18.70 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote contact center representative?

To thrive as a Remote Contact Center Representative, you need excellent verbal and written communication skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and telephony platforms is commonly required. Outstanding active listening, patience, and self-motivation are important soft skills for delivering exceptional customer service in a remote environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and high performance without in-person supervision.

What is a remote contact center?

A Remote Contact Center is a customer service operation where agents work from locations outside of a traditional office setting, typically from their homes or other remote environments. These centers use cloud-based technology and digital communication tools to handle customer inquiries, complaints, and support requests through phone, email, chat, or social media. Remote Contact Centers offer flexibility for employees and can provide businesses with access to a broader talent pool, often resulting in cost savings and improved customer service coverage. They require strong communication skills, reliable internet access, and the ability to work independently.

What are some common challenges faced by remote contact center agents, and how can they be addressed?

Remote contact center agents often encounter challenges such as maintaining effective communication with team members, managing distractions at home, and staying motivated without in-person supervision. To address these, companies typically provide robust virtual communication tools, establish clear performance metrics, and offer regular check-ins with supervisors. Agents can also benefit from setting up a dedicated workspace and following a structured daily routine to maximize productivity and job satisfaction.
What are the most commonly searched types of Contact Center jobs in Raleigh, NC? The most popular types of Contact Center jobs in Raleigh, NC are:
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Remote Contact Center jobs near you
Infographic showing various Remote Contact Center job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 1% Temporary, and 3% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $34,508 per year, or $16.6 per hour.

Subcontractors Manager

Hitachi

Raleigh, NC • Remote

$86K - $115K/yr

Full-time

Medical, Retirement, PTO

Re-posted 27 days ago

Job description

Location:

Raleigh, North Carolina, United States

Job ID:

R0112766

Date Posted:

2026-02-11

Company Name:

HITACHI ENERGY USA INC

Profession (Job Category):

Customer Service & Contact Center Operations

Job Schedule:

Full time

Remote:

No

Job Description:

The Opportunity

You will support Hitachi Energy's Grid Integration business by managing the sourcing and commercial activities for contracted services tied to substations, including civil works and erection. In this TecnoCommercial, individualcontributor role, you will plan and run sourcing strategies, negotiate agreements with main contractors, establish and maintain supplier frameworks, and oversee supplier performance across bids, quotations, and project execution. You will also manage purchase orders under defined thresholds, monitor delivery to requirements, and drive costout and benchmarking initiatives that help the business meet its financial targets.

By identifying and mitigating contractual risks, adapting corporate contractual frameworks to local needs, and fostering clear communication with internal teams and external E&C companies, your work helps projects land on time, within budget, and to expected quality-supporting reliable grid infrastructure buildouts and upgrades. Along the way, you'll sharpen your negotiation and contract management craft, deepen your understanding of E&C supply markets (including Germany), and partner closely with sales/tender, engineering, and SCM colleagues to keep projects moving with speed and clarity.

How You'll Make an Impact

  • Implement sourcing strategies for the Contracted Services category aligned with business strategy.

  • Negotiate agreements with main contractors and renew price lists, terms, and conditions.

  • Establish and maintain supplier agreements; standardize terms and select contractors with a focus on quality, delivery, cost, and sustainability.

  • Onboard new suppliers, run regular evaluations, and provide performance reports to businesses and category managers.

  • Run benchmarking studies and design costout programs/processes to reach financial targets.

  • Create local amendments to frame agreements; adapt corporate contractual frameworks to local business needs and oversee ongoing contract management.

  • Identify and mitigate contractual risks via contractor risk reviews; align risk profiles to the project risk matrix and follow up on mitigation plans.

  • Support regional/global sourcing initiatives; run regional sourcing under thresholds, initiate POs, confirm deliveries, and track supplier performance to PO requirements.

  • Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background
  • Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
  • Experience in E&C procurement and negotiation of medium to large contracts (2-10 MUSD).
  • Understanding of contractual frameworks and their applicability and risks (Turnkey), plus knowledge of risk identification and mitigation.
  • Knowledge of the German E&C market, subcontractors, and market drivers.
  • Knowledge of category management techniques (market analysis, SWOT, Purchasing chessboard, Kraljic Matrix) and procurement methodologies.
  • Familiarity with quality methodologies such as Six Sigma; excellent communication skills; able to work independently with limited information; proficient with MS Excel, PowerPoint, SharePoint, and Power BI.
More About Us

In this role, you will collaborate with experienced professionals across engineering, commercial, and SCM functions while growing your contract, sourcing, and risk management skills on grid projects that matter.

  • Opportunities to work on innovative technologies that shape the future of energy
  • A collaborative environment with experienced professionals across the power industry
  • Access to learning platforms and career development programs
  • Attractive health and retirement benefits
  • Paid leave and flexible work arrangements

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Hitachi Vantara logo

About Hitachi Vantara

Sourced by ZipRecruiter

Hitachi Rail is a fully integrated, global provider of rail solutions across rolling stock, signaling, service & maintenance, digital technology and turnkey. With a presence in 38 countries across three continents and over 13,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Santa Clara, CA, US

Year founded

2017

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