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Remote Contact Center Jobs in Boca Raton, FL (NOW HIRING)

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How much do remote contact center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote contact center in Boca Raton, FL is $16.20, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $18.27 per hour, depending on experience, location, and employer.

What is a remote contact center?

A Remote Contact Center is a customer service operation where agents work from locations outside of a traditional office setting, typically from their homes or other remote environments. These centers use cloud-based technology and digital communication tools to handle customer inquiries, complaints, and support requests through phone, email, chat, or social media. Remote Contact Centers offer flexibility for employees and can provide businesses with access to a broader talent pool, often resulting in cost savings and improved customer service coverage. They require strong communication skills, reliable internet access, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a remote contact center representative?

To thrive as a Remote Contact Center Representative, you need excellent verbal and written communication skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and telephony platforms is commonly required. Outstanding active listening, patience, and self-motivation are important soft skills for delivering exceptional customer service in a remote environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and high performance without in-person supervision.

What are some common challenges faced by remote contact center agents, and how can they be addressed?

Remote contact center agents often encounter challenges such as maintaining effective communication with team members, managing distractions at home, and staying motivated without in-person supervision. To address these, companies typically provide robust virtual communication tools, establish clear performance metrics, and offer regular check-ins with supervisors. Agents can also benefit from setting up a dedicated workspace and following a structured daily routine to maximize productivity and job satisfaction.

What are the most commonly searched types of Contact Center jobs in Boca Raton, FL?

The most popular types of Contact Center jobs in Boca Raton, FL are:

What are popular job titles related to Remote Contact Center jobs in Boca Raton, FL?

For Remote Contact Center jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Remote Contact Center jobs in Boca Raton, FL look for?

The top searched job categories for Remote Contact Center jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Remote Contact Center jobs?

Cities near Boca Raton, FL with the most Remote Contact Center job openings:

Remote Contact Center jobs near you
Infographic showing various Remote Contact Center job openings in Boca Raton, FL as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 73% Physical, 3% Hybrid, and 24% Remote job distribution, with an average salary of $33,688 per year, or $16.2 per hour.

REMOTE Intake Agent - 1K Hiring Bonus

EVENING POST GROUP

Plantation, FL • Remote

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Key responsibilities

  • Receive all inbound and outbound calls for potential disability clients.

  • Ask a series of questions verbatim from a script to enter data into the consultation and application system to confirm eligibility.

  • Perform general office clerk duties such as checking email and chat communication consistently.

Job description

We are temporarily offering a $1,000.00 Hiring Bonus for this position. This is a one-time, taxable bonus to be paid out after 6 months of employment with our company, assuming you are in good standing in your position. Terms and conditions will be outlined in the offer letter.

Do you want to have a fulfilling career with purpose helping people obtain their Social Security benefits?  The Intake Agent will be a direct point of contact for potential new clients to complete the consultation and application for us to assist them with their disability benefits.  They will provide great customer service and have a clear phone presence. They will be proficient in using computers, be able to verify that there are no discrepancies within documents, and excel at both verbal and written communication. They will be detail-oriented, professional and have a genuine desire to meet the needs of others.  Work hours are Monday – Friday from 9:00 am to 6:00 pm EST. Training for the position will also be from 9:00 am to 6:00 pm EST.   This is a remote work from home position. Equipment is provided for the role.

Our benefits package includes health, dental, and vision insurance, company paid life insurance and disability insurance, a 401(k) plan with an employer match, a generous paid time off package after 90 days of employment, and ten company paid holidays.  

Essential Functions:
- Receive all inbound and outbound calls for potential disability clients.
- Perform general office clerk duties (i.e., check email and Chat communication consistently).
- Ask a series of questions verbatim from a script for the purpose of entering data into the consultation and
application system to confirm eligibility for the potential client.
- Respect client confidentiality.

- Comfortable taking repetitive, back-to-back calls speaking about the same topic, every work day for every call.
- Flexibility to change work hours based on company needs.
- Performs other related duties as assigned.

Required Skills/Abilities:

  • Must be able to talk on the phone and type at the same time, as well as a general ability to multi-task.
  • Excellent reading, writing, and verbal communication skills including active listening and the ability to enter data with correct spelling.
  • Excellent organizational, time management, interpersonal, customer service, and attention to detail skills.
  • Must pass a background check and typing test with a minimum typing speed of 35WPM
  • Must have a quiet area for a home office away from noise and distractions 
  • Proficient computer skills with the ability to learn new software.
  • Ability to sit for a long period of time.

  • Reliable and dependable attendance, and consistent tenure in previous roles strongly preferred.

Education and Experience:

  • This job requires a minimum of a high school diploma or G.E.D, and two years of previous high-volume call center experience.  2 years of experience using an auto dialer soft ware is also required. Experience reading verbatim from a script in a metrics-driven environment is highly desired. 
  • Proven ability to function well in a fast paced and sometimes stressful environment.
  • Experience using computers and performing data-entry functions.
  • Bilingual ability in English and Spanish is a plus.

Physical Requirements:

  • Prolonged periods of sitting at a desk, talking on a telephone and working on a computer.

Remote Work from Home Requirements:

  • Not all positions are remote; some require that the employee work in the office. 
  • Must have a desk, chair and basic essentials to work from home.
  • Must have a quiet work area without noise or distractions.
  • Must have personal high speed internet service (Wi-Fi is not acceptable, must use an ethernet cable).  Our minimum internet speed requirement is 100 download & 20 upload speed.
  • Must be logged onto your work computer and able to answer calls during your normal work hours.
  • Remote workers must be based in the United States and must reside in one of the following states:  FL, GA, IL, IN, MA, NC, NJ, NV, NY, PA, SC, TX or WV.

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