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Remote Contact Center Jobs in Indiana (NOW HIRING)

OPENLANE

Account Coordinator - Contact Center

Carmel, IN · Remote

$18 - $19/hr

This role is fully remote. The hours will be Monday - Friday, 8am - 5pm EST * What We're Looking For: PAR is looking for a customer-focused, detail-oriented professional to join our Contact Center ...

Insulet Corporation

$56K - $84K/yr

Associates'degree * 2+ years of experience in an inside sale or contact center environment ... Remote/Flexible : (no days required to be onsite) This position is eligible for 100% remote working ...

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How much do remote contact center jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for remote contact center in Indiana is $16.24, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $18.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Contact Center Representative, and why are they important?

To thrive as a Remote Contact Center Representative, you need excellent verbal and written communication skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and telephony platforms is commonly required. Outstanding active listening, patience, and self-motivation are important soft skills for delivering exceptional customer service in a remote environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and high performance without in-person supervision.

What is a Remote Contact Center?

A Remote Contact Center is a customer service operation where agents work from locations outside of a traditional office setting, typically from their homes or other remote environments. These centers use cloud-based technology and digital communication tools to handle customer inquiries, complaints, and support requests through phone, email, chat, or social media. Remote Contact Centers offer flexibility for employees and can provide businesses with access to a broader talent pool, often resulting in cost savings and improved customer service coverage. They require strong communication skills, reliable internet access, and the ability to work independently.

What are some common challenges faced by remote contact center agents, and how can they be addressed?

Remote contact center agents often encounter challenges such as maintaining effective communication with team members, managing distractions at home, and staying motivated without in-person supervision. To address these, companies typically provide robust virtual communication tools, establish clear performance metrics, and offer regular check-ins with supervisors. Agents can also benefit from setting up a dedicated workspace and following a structured daily routine to maximize productivity and job satisfaction.
What are the most commonly searched types of Contact Center jobs in Indiana? The most popular types of Contact Center jobs in Indiana are:
What are popular job titles related to Remote Contact Center jobs in Indiana? For Remote Contact Center jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote Contact Center jobs in Indiana look for? The top searched job categories for Remote Contact Center jobs in Indiana are:
What cities in Indiana are hiring for Remote Contact Center jobs? Cities in Indiana with the most Remote Contact Center job openings:
Remote Contact Center jobs near you
Infographic showing various Remote Contact Center job openings in Indiana as of June 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% Remote job distribution, with an average salary of $33,780 per year, or $16.2 per hour.
Account Coordinator - Contact Center

Account Coordinator - Contact Center

OPENLANE

Carmel, IN • Remote

$18 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Key responsibilities

  • Communicate internally on client requests as the situation warrants additional approvals or follow-up.

  • Assist Senior Account Managers in problem solving.

  • Provide conflict-resolution as needed while maintaining a professional demeanor.

Openlane rating

7.4

Company rating: 7.4 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

4th of 16 rated auctioneers

Job description

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.
We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles.
We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers' experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
What We Offer:

  • Competitive pay

  • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

  • Immediately vested 401K (US) or RRSP (Canada) with company match

  • Paid Vacation, Personal, and Sick Time

  • Paid maternity and paternity leave (US)

  • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

  • Robust Employee Assistance Program

  • Employer paid Leap into Service Day to volunteer

  • Tuition Reimbursement for eligible programs

  • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

  • Company culture of internal promotions, diverse career paths, and meaningful advancement

* This role is fully remote. The hours will be Monday - Friday, 8am - 5pm EST *

What We're Looking For:

PAR is looking for a customer-focused, detail-oriented professional to join our Contact Center team. In this role, you will build on any existing customer service skills you have and act as a liaison for internal and external communications. If you love problem solving in a highly collaborative environment, please apply!

You Are:

  • Customer-Focused. You are the first impression to for our clients, taking both phone and email inquiry as needed

  • Detail-Oriented. Exercise your detail-oriented nature in keeping all systems updated, this component is critical to the role as your notes will dictate future interactions with our clients

  • Accountable. You are comfortable working in a call center environment while working remotely

You Will:

  • Communicate internally on client requests as the situation warrants additional approvals or follow-up.

  • Assist our Senior Account Managers in problem solving

  • Provide conflict-resolution as needed all while maintaining a professional demeanor

Must Have's:

  • 1 + years' experience in a high-volume customer service role (maintaining 10+ calls per hour)

  • A high level of detail-oriented experience

  • A flexible understanding and desire to work overtime in times of high volume

  • Excellent computer skills with Google Workspace

  • Strong time management, organizational, and written/verbal communication skills

  • A professional nature and proper phone etiquette

  • A desire to grow your career within the department and learn new functions of the organization

Sound like a match? Apply Now - We can't wait to hear from you!

Compensation Range of

Hourly: $18.00 - $19.00 USD

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