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Contact Center Associate Jobs in Indiana (NOW HIRING)

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ELIGIBILITY ASSOCIATE

Indianapolis, IN · On-site

$13.75 - $19/hr

Eligibility Associate POSITION SUMMARY: The primary function/purpose of this job. The primary goal ... Supports cross-functional departments in resolution of eligibility issues (claims, contact center ...

Accenture

Gemini Enterprise for CX Specialist

Carmel, IN · On-site

$70K - $196K/yr

... contact center benchmarks, quality metrics, agent scorecard etc. * Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work ...

AAA Hoosier Motor Club

Sr. Dispatcher

Indianapolis, IN · On-site

... associates. The Senior Dispatcher is dedicated to maintaining high standards of service and member satisfaction. Duties and Responsibilities: * Support members through contact center channels while ...

AAA Hoosier Motor Club

Sr. Dispatcher

Indianapolis, IN · On-site

... associates. The Senior Dispatcher is dedicated to maintaining high standards of service and member satisfaction. Duties and Responsibilities: * Support members through contact center channels while ...

Northwest

EFT Processor II

Fishers, IN

$15 - $19.25/hr

... Contact Center and branches through e-mail and phone, respond to FISERV requests, process EFT ... Associate's Degree Business Administration/Finance preferred Northwest is an equal opportunity ...

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Contact Center Associate information

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$14

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How much do contact center associate jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for contact center associate in Indiana is $20.83, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $22.88 per hour, depending on experience, location, and employer.

What is a contact center associate?

Contact Center Associates are professionals who handle inbound and outbound customer interactions on behalf of a company, typically via phone, email, chat, or social media. They assist customers with inquiries, resolve issues, process orders, and provide information about products or services. Strong communication, problem-solving skills, and the ability to manage multiple tasks are essential for this role. Contact Center Associates play a key part in ensuring customer satisfaction and maintaining a positive company image.

How does a contact center associate typically collaborate with other departments to resolve customer issues?

Contact Center Associates often work closely with teams such as technical support, billing, and product specialists to resolve complex customer inquiries. When an issue falls outside their direct expertise or authority, associates escalate cases or coordinate with the relevant department, ensuring accurate and timely solutions. Effective communication and documentation are essential, as associates need to relay customer details and follow up as needed to track progress. This collaborative environment helps associates learn about different business functions, potentially opening pathways for career advancement within the company.

What are the key skills and qualifications needed to thrive as a contact center associate, and why are they important?

To thrive as a Contact Center Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help associates deliver outstanding customer experiences. These skills ensure efficient issue resolution, enhance customer satisfaction, and support team performance in a fast-paced, service-oriented environment.

What are the most commonly searched types of Contact Center jobs in Indiana?

The most popular types of Contact Center jobs in Indiana are:

What cities in Indiana are hiring for Contact Center Associate jobs?

Cities in Indiana with the most Contact Center Associate job openings:

Contact Center Associate jobs near you
Infographic showing various Contact Center Associate job openings in Indiana as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution, with an average salary of $43,333 per year, or $20.8 per hour.

Contact Center (Customer Service) Representative

Indianapolis, IN • On-site

AAA Hoosier Motor Club
Personal Services • 201 - 500 employees

5.8

Company rating: 5.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

297th of 315 rated insurance

People enjoy working here

Respectful managers

Learn more about AAA Hoosier Motor Clubexternal

$14.75 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Requirements:
REMOTE -INDIANAPOLIS: Must reside in Indiana and must be within driving distance from our office at 4031 Industrial Blvd, Indianapolis, IN 46254, as you will be required to attend training and occasional meetings in the office.
Available Shifts:
Sunday-Thursday (with Friday and Saturday off) 8:00AM-- 4:30PM
Thursday- Monday (with Tuesday and Wednesday off) 9:00 AM - 5:30 PM
Thursday- Monday (with Tuesday and Wednesday off) 11:30 AM - 8:00 PM
ABOUT AAA HOOSIER MOTOR CLUB:
Since its creation in 1902, AAA has become one of North America's largest membership organizations. Today, AAA Hoosier provides roadside assistance, travel services, exclusive member discounts and benefits, and trusted financial and insurance services to nearly 400,000 Hoosiers. To learn more about AAA Hoosier offers, visit AAA.com.
Here's What is in it for YOU:
  • A company culture that provides training and learning opportunities.
  • A brand that you can be proud to be part of.
  • A culture that will challenge you to be your best.
  • Health / Dental / Vision benefits.
  • Corporate Incentive Plan (CIP)
  • Paid Time Off.
  • Paid Holidays.
  • Company provided LTD & Basic Life Insurance.
  • Service Anniversary Recognition.
  • Free AAA Plus Membership.
  • Generous 401k w/ company match.
  • Company provided HSA dollars.

Position Summary:
This role is dedicated to ensuring AAA members receive a totally satisfied member experience pertaining to all aspects of their emergency roadside needs. This role interacts with members through inbound and/or outbound contact center responsibilities, ensuring excellent customer experience and driving sales growth. The ideal candidate has the ability to show empathy while being patient, detail oriented while providing service to our members.
Duties and Responsibilities:
  1. Support members through contact center channels while following and upholding all MSCC (Member Services Contact Center) and HMC (Hoosier Motor Club) standards.
  2. Provide accurate information and solutions to enhance customer satisfaction and loyalty.
  3. Identify and resolve customer complaints promptly and effectively, ensuring a positive experience.
  4. Contact members/customers and follow scripts to discuss membership renewal/ salvage, sales opportunities, payments, and other purposes as determined by the management group.
  5. Promote My Pit Crew (MPC) and Hoosier Motor Club (HMC) programs, sales, and benefits through knowledge of Hoosier Motor Club programs. Accept and process business transactions in a proficient manner.
  6. Document all customer interactions in the appropriate system for record-keeping and follow-up purposes.
  7. Maintain up-to-date knowledge of company products, services, and promotions to provide informed responses.
  8. Conduct outbound calls to potential customers to generate leads and schedule appointments.
  9. Present and promote products and services during inbound and outbound calls, achieving set sales targets.
  10. Meet or exceed daily and monthly performance goals, including, but not limited to, call volume, conversion rates, and customer satisfaction scores.
  11. Provides and maintains prompt professional service with members and associates to ensure that each member is totally satisfied.
  12. Promote AAA membership and benefits through knowledge of Hoosier Motor Club programs. Accept and process membership applications and renewals in a proficient manner.
  13. Perform other duties as requested by management.

Education and/or Experience Requirements:
Education: High school diploma or GED required.
Experience: Customer service role or experience in Contact Center and/or Outbound Contact Center is preferred.
Connect with AAA Hoosier:
Facebook:
www.facebook.com/aaahoosier
Company Website:
www.hoosier.aaa.com

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