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Remote Contact Center Engineer Jobs in Raleigh, NC

Telus Digital

Google CX Engineer

Durham, NC · On-site +1

The Opportunity TELUS Digital is seeking a Google CX Engineer to lead the architecture and ... Strong understanding of customer experience design, contact center operations, and key CX metrics.

Orkin

Customer Service Agent_Seasonal

Raleigh, NC · Remote

$16.73/hr

We are seeking talented SEASONAL CUSTOMER SERVICE PROFESSIONALS for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends ...

Orkin

Customer Service Agent_Seasonal

Raleigh, NC · Remote

$16.73/hr

We are seeking talented SEASONAL CUSTOMER SERVICE PROFESSIONALS for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends ...

Orkin

Inbound Sales Agent_Seasonal

Raleigh, NC · Remote

$100K/yr

We are seeking talented SEASONAL SALES PROFESSIONALS for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or ...

Hitachi

Subcontractors Manager

Raleigh, NC · Remote

Customer Service & Contact Center Operations Job Schedule: Full time Remote: No The Opportunity As ... This role involves close partnership with Supply Chain Management, Engineering, Tender/Sales ...

Hitachi

Subcontractors Manager

Raleigh, NC · Remote

$86K - $115K/yr

Customer Service & Contact Center Operations Job Schedule: Full time Remote: No The Opportunity You ... engineering, and SCM colleagues to keep projects moving with speed and clarity. How You'll Make an ...

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All JobsContact Center Engineer JobsRemote Contact Center Engineer JobsRemote Contact Center Engineer Jobs in Raleigh, NC

Remote Contact Center Engineer information

See Raleigh, NC salary details

$37.9K

$98.9K

$133.7K

How much do remote contact center engineer jobs pay per year?

As of Jun 9, 2026, the average yearly pay for remote contact center engineer in Raleigh, NC is $98,911.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,700.00 and $113,200.00 per year, depending on experience, location, and employer.

What is the difference between Remote Contact Center Engineer vs Remote Customer Support Specialist?

AspectRemote Contact Center EngineerRemote Customer Support Specialist
CredentialsTechnical certifications, network, and VoIP knowledgeCustomer service training, communication skills
Work EnvironmentTechnical support, troubleshooting, system maintenanceCustomer inquiries, issue resolution, product guidance
Employer & IndustryTelecom, IT, tech companiesRetail, e-commerce, service providers

Remote Contact Center Engineers focus on technical support, system setup, and troubleshooting within contact centers, requiring technical certifications. In contrast, Remote Customer Support Specialists handle customer inquiries and provide product assistance, emphasizing communication skills. Both roles are vital in contact center environments but differ in technical complexity and daily tasks.

What are the key skills and qualifications needed to thrive as a Remote Contact Center Engineer, and why are they important?

To thrive as a Remote Contact Center Engineer, you need a solid understanding of telephony systems, networking, and VoIP technologies, typically supported by a degree in computer science or a related field. Experience with platforms such as Cisco, Avaya, Genesys, and certifications like CCNA or equivalent are highly valued. Strong problem-solving skills, effective communication, and the ability to work independently are crucial soft skills for this remote role. These competencies ensure reliable call center operations, quick resolution of technical issues, and seamless collaboration with distributed teams.

What are Remote Contact Center Engineers?

Remote Contact Center Engineers are IT professionals who design, implement, and support contact center technology solutions while working offsite. They ensure that systems such as call routing, VoIP, chat platforms, and CRM integrations function smoothly for customer service operations. Their responsibilities include troubleshooting technical issues, optimizing performance, and collaborating with teams to enhance the customer experience. Working remotely allows them to provide support and maintenance for contact centers regardless of their physical location.

How does a Remote Contact Center Engineer typically collaborate with cross-functional teams to support and optimize contact center solutions?

As a Remote Contact Center Engineer, you regularly work with cross-functional teams such as IT support, operations, customer service management, and third-party vendors. Collaboration often involves troubleshooting technical issues, implementing new features, and ensuring seamless integration between systems. You may participate in virtual meetings, incident reviews, and project planning sessions to align on technical requirements and rollout schedules. Effective communication and documentation skills are crucial, as much of your coordination happens remotely and across different time zones.
What are popular job titles related to Remote Contact Center Engineer jobs in Raleigh, NC? For Remote Contact Center Engineer jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Contact Center Engineer jobs in Raleigh, NC look for? The top searched job categories for Remote Contact Center Engineer jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Contact Center Engineer jobs? Cities near Raleigh, NC with the most Remote Contact Center Engineer job openings:
Remote Contact Center Engineer jobs near you
Infographic showing various Remote Contact Center Engineer job openings in Raleigh, NC as of May 2026, with employment types broken down into 76% Full Time, 9% Part Time, and 15% Contract. Highlights an 100% Remote job distribution, with an average salary of $98,911 per year, or $47.6 per hour.

Solutions Engineer - AWS Customer Experience & AI

Phizenix

Cary, NC • Remote

$140K - $150K/yr

Full-time

Posted 19 days ago

Job description

Role Overview

We're seeking multiple Solutions Engineers to join our team of innovators and thought leaders. In this role, you'll combine hands-on technical expertise with architectural vision to design and implement cutting-edge customer experience solutions using AWS services, with a particular focus on Amazon Connect and generative AI technologies.

Key Responsibilities

  • Design and architect comprehensive customer experience solutions leveraging AWS services, particularly Amazon Connect, with a focus on integrating generative AI capabilities to enhance customer interactions
  • Develop proof-of-concepts and prototypes to demonstrate innovative solutions to clients, showcasing the potential of combining cloud technologies with AI
  • Lead technical discovery sessions and workshops with clients to understand their unique business challenges and translate them into actionable technical solutions
  • Write and review code for critical components of client solutions, ensuring high standards of quality and scalability
  • Create detailed technical specifications and architecture documents that align with both client requirements and AWS best practices
  • Support continuous value delivery initiatives, including solution design, demonstrations, and implementation for signed customer engagements.

Required Skills & Experience

  • Deep expertise in AWS services, particularly Amazon Connect and related customer experience offerings
  • Hands-on experience implementing generative AI solutions in production environments
  • Strong software engineering background with practical coding experience
  • Proven consulting skills with the ability to communicate complex technical concepts to diverse audiences
  • Experience in customer experience (CX) technology implementations
  • Track record of successful solution delivery in highly regulated industries such as healthcare, finance, or government

Preferred Qualifications

  • AWS certifications (Solutions Architect, Machine Learning Specialty)
  • Experience with large-scale contact center migrations to cloud platforms
  • Background in implementing AI/ML solutions in customer service contexts
  • Knowledge of security and compliance requirements in regulated industries
  • Experience with agile development methodologies

What Sets You Apart

  • Ability to bridge the gap between business requirements and technical implementation
  • Strong consultative approach with excellent client-facing skills
  • Innovation mindset with a passion for exploring cutting-edge technologies
  • Experience in both architectural design and hands-on development
  • Understanding of contact center operations and customer experience best practices
Remote Pay Range
$140,000—$150,000 USD