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Remote Contact Center Engineer Jobs in Raleigh, NC

Telus Digital

Senior Google CX Engineer (GECX)

Durham, NC · On-site +1

$116K - $146K/yr

The Opportunity TELUS Digital is seeking a Senior Google CX Engineer to lead the architecture and ... Strong understanding of customer experience design, contact center operations, and key CX metrics.

Hitachi

Category Manager

Raleigh, NC · Remote

Customer Service & Contact Center Operations Job Schedule: Full time Remote: No Category Manager ... Collaborate with engineering, operations, finance, and other departments to align category ...

Hitachi

Subcontractors Manager

Raleigh, NC · Remote

$86K - $115K/yr

Customer Service & Contact Center Operations Job Schedule: Full time Remote: No The Opportunity You ... engineering, and SCM colleagues to keep projects moving with speed and clarity. How You'll Make an ...

Hitachi

Senior Lead Project Engineer

Raleigh, NC · Remote

$96K - $125K/yr

... center applications. This role offers the chance to work on high-impact projects that span remote ... Please include your contact information and specific details about your required accommodation to ...

MrBeast

Media Systems Engineer

Raleigh, NC · On-site +1

Provide remote day-to-day operation and support of our data center: monitoring, alerting, incident ... engineering / systems administration experience in media & entertainment - studio, network ...

Valeris

Executive Case Manager (Remote)

Raleigh, NC · Remote

Managed through call/contact center structure, this role supports inbound and outbound calls to ... Remote work eligibility is subject to all work from home criteria met and based on business need ...

Hitachi

Engineering Global Sustainability Leader

Raleigh, NC · On-site +1

$88K - $109K/yr

Project/Program Management Job Schedule: Full time Remote: Yes The opportunity Sustainability ... center of that impact. As the Engineering Design Sustainability Lead , you will shape how ...

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All JobsContact Center Engineer JobsRemote Contact Center Engineer JobsRemote Contact Center Engineer Jobs in Raleigh, NC

Remote Contact Center Engineer information

See Raleigh, NC salary details

$37.9K

$98.9K

$133.7K

How much do remote contact center engineer jobs pay per year?

As of Aug 5, 2026, the average yearly pay for remote contact center engineer in Raleigh, NC is $98,911.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,700.00 and $113,200.00 per year, depending on experience, location, and employer.

What is the difference between Remote Contact Center Engineer vs Remote Customer Support Specialist?

AspectRemote Contact Center EngineerRemote Customer Support Specialist
CredentialsTechnical certifications, network, and VoIP knowledgeCustomer service training, communication skills
Work EnvironmentTechnical support, troubleshooting, system maintenanceCustomer inquiries, issue resolution, product guidance
Employer & IndustryTelecom, IT, tech companiesRetail, e-commerce, service providers

Remote Contact Center Engineers focus on technical support, system setup, and troubleshooting within contact centers, requiring technical certifications. In contrast, Remote Customer Support Specialists handle customer inquiries and provide product assistance, emphasizing communication skills. Both roles are vital in contact center environments but differ in technical complexity and daily tasks.

What are the key skills and qualifications needed to thrive as a remote contact center engineer, and why are they important?

To thrive as a Remote Contact Center Engineer, you need a solid understanding of telephony systems, networking, and VoIP technologies, typically supported by a degree in computer science or a related field. Experience with platforms such as Cisco, Avaya, Genesys, and certifications like CCNA or equivalent are highly valued. Strong problem-solving skills, effective communication, and the ability to work independently are crucial soft skills for this remote role. These competencies ensure reliable call center operations, quick resolution of technical issues, and seamless collaboration with distributed teams.

What is a remote contact center engineer?

Remote Contact Center Engineers are IT professionals who design, implement, and support contact center technology solutions while working offsite. They ensure that systems such as call routing, VoIP, chat platforms, and CRM integrations function smoothly for customer service operations. Their responsibilities include troubleshooting technical issues, optimizing performance, and collaborating with teams to enhance the customer experience. Working remotely allows them to provide support and maintenance for contact centers regardless of their physical location.

How does a remote contact center engineer typically collaborate with cross-functional teams to support and optimize contact center solutions?

As a Remote Contact Center Engineer, you regularly work with cross-functional teams such as IT support, operations, customer service management, and third-party vendors. Collaboration often involves troubleshooting technical issues, implementing new features, and ensuring seamless integration between systems. You may participate in virtual meetings, incident reviews, and project planning sessions to align on technical requirements and rollout schedules. Effective communication and documentation skills are crucial, as much of your coordination happens remotely and across different time zones.
What are popular job titles related to Remote Contact Center Engineer jobs in Raleigh, NC? For Remote Contact Center Engineer jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Contact Center Engineer jobs in Raleigh, NC look for? The top searched job categories for Remote Contact Center Engineer jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Contact Center Engineer jobs? Cities near Raleigh, NC with the most Remote Contact Center Engineer job openings:
Remote Contact Center Engineer jobs near you
Infographic showing various Remote Contact Center Engineer job openings in Raleigh, NC as of July 2026, with employment types broken down into 76% Full Time, 13% Part Time, and 11% Contract. Highlights an 100% Remote job distribution, with an average salary of $98,911 per year, or $47.6 per hour.

Senior Google CX Engineer (GECX)

Telus Digital

Durham, NC • On-site, Remote

$116K - $146K/yr

Full-time

Re-posted 25 days ago

TELUS Digital rating

7.6

Company rating: 7.6 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

102nd of 221 rated it services

Job description

Who We Are
Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location & Flexibility
This role will operate remotely in the United States or based out of one of our major North American office locations - Charlottesville, VA, Durham, NC, Columbus, OH, and Boston, MA.
The Opportunity
TELUS Digital is seeking a Senior Google CX Engineer to lead the architecture and technical development for our Gemini Enterprise Customer Experience (GECX) solutions. This is a high-impact individual contributor role responsible for building the scalable, secure, and integrated Google Cloud environments that power our most advanced conversational AI and agentic workforce implementations across app, web, and CCaaS platforms.
You will play a critical role in expanding our expertise in Conversational Agents, Agent Assist, and Conversational Insights, ensuring TELUS Digital continues to lead in AI-powered customer experience transformation. The role requires a combination of strategic execution, technical understanding of Google CES products, and strong business acumen.
Responsibilities
Solution Development & Innovation
  • Stay current on Google CES advancements, generative AI, and NLP trends to recommend and integrate new capabilities.
  • Contribute to the development of innovative solutions and accelerators on the Google CES platform.
    Ensure delivery excellence and solution scalability by applying best practices and proven technical approaches.
  • Encourage a culture of innovation and continuous improvement within the team.
Cloud Infrastructure Engineering
  • Lead the architecture and development of Google Cloud environments specifically optimized for Gemini Enterprise Customer Experience (GECX) deployments.
  • Design and implement secure integrations between GECX, Google Cloud AI services and external platforms, including defining and configuring real-time CCaaS audio ingestion methods such as SIPREC and gRPC, as well as mobile applications and web interfaces.
  • Configure identity and access management (IAM) and secure service accounts to ensure governed access to GECX components.

Qualifications
  • Bachelor's degree in Computer Science, Engineering, Business, or related field; advanced degree is an asset.
  • 5+ years of experience in technology consulting, digital transformation, or customer experience, with a focus on AI/ML solutions.
  • Preferred: Active Google Cloud Professional Certifications such as Professional Cloud Architect, Professional Machine Learning Engineer, or Professional Data Engineer.
  • Practical expertise with Google Customer Engagement Services (formerly CCAI).
  • Proven success delivering AI/ML-powered customer engagement or contact center solutions.
  • Strong understanding of customer experience design, contact center operations, and key CX metrics.
  • Excellent communication and presentation skills for both executive and technical audiences.

Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
For more information on how we use your information, see our Privacy Policy.

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