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Remote Contact Center Engineer Jobs in Raleigh, NC

Telus Digital

Senior Google CX Engineer (GECX)

Durham, NC · On-site +1

$116K - $146K/yr

The Opportunity TELUS Digital is seeking a Senior Google CX Engineer to lead the architecture and ... Strong understanding of customer experience design, contact center operations, and key CX metrics.

Orkin

Customer Service Agent_Seasonal

Raleigh, NC · Remote

We are seeking talented SEASONAL CUSTOMER SERVICE PROFESSIONALS for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends ...

Orkin

Outbound Telesales Agent_Seasonal

Raleigh, NC · Remote

We are seeking talented OUTBOUND SALES REPRESENTATIVES for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or ...

Orkin

Inbound Sales Agent_Seasonal

Raleigh, NC · Remote

We are seeking talented SEASONAL SALES PROFESSIONALS for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or ...

Hitachi

Subcontractors Manager

Raleigh, NC · Remote

$86K - $115K/yr

Customer Service & Contact Center Operations Job Schedule: Full time Remote: No The Opportunity You ... engineering, and SCM colleagues to keep projects moving with speed and clarity. How You'll Make an ...

Valeris

Executive Case Manager (Remote)

Raleigh, NC · Remote

Managed through call/contact center structure, this role supports inbound and outbound calls to ... Remote work eligibility is subject to all work from home criteria met and based on business need ...

Hitachi

Senior Lead Project Engineer

Raleigh, NC · Remote

$96K - $125K/yr

... center applications. This role offers the chance to work on high-impact projects that span remote ... Please include your contact information and specific details about your required accommodation to ...

Hitachi

Engineering Global Sustainability Leader

Raleigh, NC · On-site +1

$88K - $109K/yr

Project/Program Management Job Schedule: Full time Remote: Yes The opportunity Sustainability ... center of that impact. As the Engineering Design Sustainability Lead , you will shape how ...

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All JobsContact Center Engineer JobsRemote Contact Center Engineer JobsRemote Contact Center Engineer Jobs in Raleigh, NC

Remote Contact Center Engineer information

See Raleigh, NC salary details

$37.9K

$98.9K

$133.7K

How much do remote contact center engineer jobs pay per year?

As of Jul 15, 2026, the average yearly pay for remote contact center engineer in Raleigh, NC is $98,911.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,700.00 and $113,200.00 per year, depending on experience, location, and employer.

What is the difference between Remote Contact Center Engineer vs Remote Customer Support Specialist?

AspectRemote Contact Center EngineerRemote Customer Support Specialist
CredentialsTechnical certifications, network, and VoIP knowledgeCustomer service training, communication skills
Work EnvironmentTechnical support, troubleshooting, system maintenanceCustomer inquiries, issue resolution, product guidance
Employer & IndustryTelecom, IT, tech companiesRetail, e-commerce, service providers

Remote Contact Center Engineers focus on technical support, system setup, and troubleshooting within contact centers, requiring technical certifications. In contrast, Remote Customer Support Specialists handle customer inquiries and provide product assistance, emphasizing communication skills. Both roles are vital in contact center environments but differ in technical complexity and daily tasks.

What are the key skills and qualifications needed to thrive as a Remote Contact Center Engineer, and why are they important?

To thrive as a Remote Contact Center Engineer, you need a solid understanding of telephony systems, networking, and VoIP technologies, typically supported by a degree in computer science or a related field. Experience with platforms such as Cisco, Avaya, Genesys, and certifications like CCNA or equivalent are highly valued. Strong problem-solving skills, effective communication, and the ability to work independently are crucial soft skills for this remote role. These competencies ensure reliable call center operations, quick resolution of technical issues, and seamless collaboration with distributed teams.

What are Remote Contact Center Engineers?

Remote Contact Center Engineers are IT professionals who design, implement, and support contact center technology solutions while working offsite. They ensure that systems such as call routing, VoIP, chat platforms, and CRM integrations function smoothly for customer service operations. Their responsibilities include troubleshooting technical issues, optimizing performance, and collaborating with teams to enhance the customer experience. Working remotely allows them to provide support and maintenance for contact centers regardless of their physical location.

How does a Remote Contact Center Engineer typically collaborate with cross-functional teams to support and optimize contact center solutions?

As a Remote Contact Center Engineer, you regularly work with cross-functional teams such as IT support, operations, customer service management, and third-party vendors. Collaboration often involves troubleshooting technical issues, implementing new features, and ensuring seamless integration between systems. You may participate in virtual meetings, incident reviews, and project planning sessions to align on technical requirements and rollout schedules. Effective communication and documentation skills are crucial, as much of your coordination happens remotely and across different time zones.
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Remote Contact Center Engineer jobs near you
NLP Architect Generative AI & Conversational Intelligence - Remote - 12+ Months Contract

NLP Architect Generative AI & Conversational Intelligence - Remote - 12+ Months Contract

TMS

Durham, NC • Remote

Contractor

Re-posted 12 days ago

Job description

Role: NLP Architect – Generative AI & Conversational Intelligence
Location: Remote
Duration: 12+ Months Contract
Experience Needed: 15+ Years
Visa: All Visas acceptable
About the Role:
We are seeking a Principal AI Architect – Generative AI & NLP to lead the design and deployment of next-generation AI platforms powering intelligent customer experiences. This role will drive innovation across LLM-based conversational AI, agent assist systems, and autonomous CX workflows, enabling scalable, secure, and human-like interactions across global enterprises. You will play a critical role in shaping the future of AI-driven contact center platforms, combining Generative AI, GraphRAG, RLHF, and multi-agent systems to deliver highly personalized, context-aware, and trustworthy customer interactions.
Required Qualifications: 15+ years of experience in AI/ML, NLP, or distributed systems
• 5+ years working with Generative AI and LLM-based systems
• Proven experience building production-grade AI platforms at scale
• Deep expertise in:
 1. GraphRAG architecture (not just RAG)
2. RLHF and alignment systems
3. Multi-agent AI systems
4. Distributed training and inference
• Strong programming skills in Python, Scala, or Java
• Experience with PyTorch, TensorFlow, Transformers
Key Responsibilities: