ZipRecruiter

Log In

2

Remote Contact Center Engineer Jobs in Boston, MA

Cisco

Software Engineering Technical Leader

Boxborough, MA · On-site +1

$163K - $234K/yr

Your Impact As a Tier 3 Escalation Engineer, you'll be the go-to technical resource for the hardest Cisco Contact Center Enterprise issues - voice routing, IVR, Finesse, CUIC, CVP, ICM, and the ...

Constant Contact

Analytics Engineer

Waltham, MA · On-site +1

$84K - $101K/yr

At Constant Contact, we are seriously awesome people who take ownership and make an impact by ... Our hybrid work model combines the convenience of remote work with access to our great office ...

next page

Showing results 1-20

All JobsContact Center Engineer JobsRemote Contact Center Engineer JobsRemote Contact Center Engineer Jobs in Boston, MA

Remote Contact Center Engineer information

See Boston, MA salary details

$42.4K

$110.5K

$149.4K

How much do remote contact center engineer jobs pay per year?

As of Aug 30, 2026, the average yearly pay for remote contact center engineer in Boston, MA is $110,544.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,300.00 and $126,600.00 per year, depending on experience, location, and employer.

What is a remote contact center engineer?

Remote Contact Center Engineers are IT professionals who design, implement, and support contact center technology solutions while working offsite. They ensure that systems such as call routing, VoIP, chat platforms, and CRM integrations function smoothly for customer service operations. Their responsibilities include troubleshooting technical issues, optimizing performance, and collaborating with teams to enhance the customer experience. Working remotely allows them to provide support and maintenance for contact centers regardless of their physical location.

How does a remote contact center engineer typically collaborate with cross-functional teams to support and optimize contact center solutions?

As a Remote Contact Center Engineer, you regularly work with cross-functional teams such as IT support, operations, customer service management, and third-party vendors. Collaboration often involves troubleshooting technical issues, implementing new features, and ensuring seamless integration between systems. You may participate in virtual meetings, incident reviews, and project planning sessions to align on technical requirements and rollout schedules. Effective communication and documentation skills are crucial, as much of your coordination happens remotely and across different time zones.

What are the key skills and qualifications needed to thrive as a remote contact center engineer, and why are they important?

To thrive as a Remote Contact Center Engineer, you need a solid understanding of telephony systems, networking, and VoIP technologies, typically supported by a degree in computer science or a related field. Experience with platforms such as Cisco, Avaya, Genesys, and certifications like CCNA or equivalent are highly valued. Strong problem-solving skills, effective communication, and the ability to work independently are crucial soft skills for this remote role. These competencies ensure reliable call center operations, quick resolution of technical issues, and seamless collaboration with distributed teams.

What is the difference between Remote Contact Center Engineer vs Remote Customer Support Specialist?

AspectRemote Contact Center EngineerRemote Customer Support Specialist
CredentialsTechnical certifications, network, and VoIP knowledgeCustomer service training, communication skills
Work EnvironmentTechnical support, troubleshooting, system maintenanceCustomer inquiries, issue resolution, product guidance
Employer & IndustryTelecom, IT, tech companiesRetail, e-commerce, service providers

Remote Contact Center Engineers focus on technical support, system setup, and troubleshooting within contact centers, requiring technical certifications. In contrast, Remote Customer Support Specialists handle customer inquiries and provide product assistance, emphasizing communication skills. Both roles are vital in contact center environments but differ in technical complexity and daily tasks.

What are popular job titles related to Remote Contact Center Engineer jobs in Boston, MA?

For Remote Contact Center Engineer jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Remote Contact Center Engineer jobs in Boston, MA look for?

The top searched job categories for Remote Contact Center Engineer jobs in Boston, MA are:

Remote Contact Center Engineer jobs near you

Scheduling Specialist, Ambulatory Contact Center

Somerville, MA • Remote

Massgeneralbrigham

8.0

Company rating: 8.0 out of 10

Based on 348 frontline employees who took The Breakroom Quiz

86th of 895 rated healthcare providers

People enjoy working here

Good employer

Recommended by students

Learn more about Massgeneralbrighamexternal

$19.81 - $28.30/hr

Full-time

Re-posted 13 days ago

Job description

Site: Mass General Brigham Incorporated


Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.


Job Summary

About Us
Mass General Brigham is a passionate, welcoming community where brilliant minds meet caring hearts. Come be a part of the world's most powerful force in medicine, where every role is important in changing lives.
A wide range of clinical and non-clinical employment opportunities exist at our member hospitals and at our other health care and research organizations. Find the job in our dynamically growing, integrated network that's right for you.
The Opportunity
Mass General Brigham is seeking full-time Scheduling Specialists to support Neurology, Orthopedics, and Cardiovascular patients and providers. This is an inbound and outbound contact center position where you will be responsible for receiving and making phone calls for the purpose of scheduling or rescheduling specialty appointments for multiple entities; There is no face-to-face interaction with patients or other customers, 90% of your time is spent on the phones. Responsibilities include handling 100-200 phone calls per day, addressing online requests, and completing patient registration to schedule or reschedule appointments.
Our goal is to ensure that patients, providers, and other customers receive timely, efficient, and high-quality service. In this role, you get the opportunity to directly impact patient experience and help us drive healthcare forward!


Qualifications

Education and Skills for Success

  • High School Diploma or equivalent required
  • Associates degree preferred
  • Tech-savvy and comfortable with high volume workloads
  • Organized and detail oriented
  • Ability to read and follow standard operating procedures
  • Ability to multi-task through various programs (using multiple monitors) and problem-solve
  • Exceptional strong customer service background
  • Strong knowledge of Microsoft products

Experience

  • Medical office, health care or other relevant experience required
  • Prior customer service work experience, specifically in a contact/call center environment preferred
  • Computer skills, including demonstrated ability to effectively use Microsoft Outlook, Excel and general data entry concepts and search functionality required
  • Epic or other cloud-based electronic health record (EHR) systems experience desired

Working Conditions and Required Shifts

  • Monday Through Friday 40 hours per week
  • Training is 8a-430p ET, required for the first 2-4 weeks, the first 90 days is the standard probationary period
  • Shifts will be determined by business needs, new hires must be open to all
  • Ortho center is open 8a - 5p. Shifts Available; 8a-4:30p, 8:30a-5pm
  • Cardiology & Neuro; open 8a-5:30p, Shifts Available; 8a-4:30p, 8:30a-5pm or 9a-530pm
  • Remote role requires Stable, Secure, Quiet, compliant workstation with ethernet connection
  • Employees must be open to all shifts for business need


Additional Job Details (if applicable)

Working Agreement & Remote Policy

  • All employees must be able to connect via ethernet cable to home router/modem to access web based secure programs to complete duties compliantly with MGB provided programs and equipment.
  • Must have HIPAA-compliant workspace (a dedicated, private workspace with a lockable file cabinet that is free from distraction and separate from others, quiet and secure), MGB provided equipment required for use.


Remote Type

Remote


Work Location

399 Revolution Drive


Pay Range

$19.81 - $28.30/Hourly


Grade

3


At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.


EEO Statement:

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.


Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

What Mass General Brigham employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply