Desktop Support
Merrifield, VA · Remote
$20.75 - $26.25/hr
Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management Software * Experience troubleshooting Citrix VDIs #M- #LI- Ref: #851-Rockville-S1
Desktop Support
Merrifield, VA · Remote
$20.75 - $26.25/hr
Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management Software * Experience troubleshooting Citrix VDIs #M- #LI- Ref: #851-Rockville-S1
Desktop Support
Merrifield, VA · Remote
$20.75 - $26.25/hr
Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management Software * Experience troubleshooting Citrix VDIs #M- #LI- Ref: #851-Rockville-S1
Desktop Support
Merrifield, VA · Remote
$20.75 - $26.25/hr
Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management Software * Experience troubleshooting Citrix VDIs #M- #LI- Ref: #851-Rockville-S1
Desktop Support
Merrifield, VA · Remote
$20.75 - $26.25/hr
Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management Software * Experience troubleshooting Citrix VDIs #M- #LI- Ref: #851-Rockville-S1
Desktop Support
Merrifield, VA · Remote
$20.75 - $26.25/hr
Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management Software * Experience troubleshooting Citrix VDIs #M- #LI- Ref: #851-Rockville-S1
Ops Lead PC and SD Manager
Clinton, MD · Remote
$45 - $65/hr
Have hands-on experience with a PSA tool (ConnectWise, Autotask, HaloPSA, etc.) * Can context ... remote position.
Quick apply
Ops Lead PC and SD Manager
Clinton, MD · Remote
$45 - $65/hr
Have hands-on experience with a PSA tool (ConnectWise, Autotask, HaloPSA, etc.) * Can context ... remote position.
Helpdesk Technician II
Reston, VA · Remote
$83/hr
Experience using a helpdesk ticketing system for incident tracking and time entry (ConnectWise Manage preferred) * Prior experience using Remote Monitoring and Management (RMM) tools (i.e. - Automate ...
Quick apply
Helpdesk Technician II
Reston, VA · Remote
$83/hr
Experience using a helpdesk ticketing system for incident tracking and time entry (ConnectWise Manage preferred) * Prior experience using Remote Monitoring and Management (RMM) tools (i.e. - Automate ...
Helpdesk Technician I
Reston, VA · Remote
$20.75 - $28/hr
Experience using a helpdesk ticketing system for incident tracking and time entry (ConnectWise Manage preferred) * Prior experience using Remote Monitoring and Management (RMM) tools (i.e ...
Quick apply
Helpdesk Technician I
Reston, VA · Remote
$20.75 - $28/hr
Experience using a helpdesk ticketing system for incident tracking and time entry (ConnectWise Manage preferred) * Prior experience using Remote Monitoring and Management (RMM) tools (i.e ...
Client Relationship Manager - DC
Washington, DC · On-site +1
$85K - $100K/yr
... ConnectWise, or similar platforms * Self-management in a remote/hybrid environment - strong organizational habits and reliable follow-through Benefits At FusionTek , we truly believe our people are ...
Client Relationship Manager - DC
Washington, DC · On-site +1
$85K - $100K/yr
... ConnectWise, or similar platforms * Self-management in a remote/hybrid environment - strong organizational habits and reliable follow-through Benefits At FusionTek , we truly believe our people are ...
Client Relationship Manager - DC
Arlington, VA · On-site +1
$85K - $100K/yr
... ConnectWise, or similar platforms * Self-management in a remote/hybrid environment - strong organizational habits and reliable follow-through Benefits At FusionTek , we truly believe our people are ...
Client Relationship Manager - DC
Arlington, VA · On-site +1
$85K - $100K/yr
... ConnectWise, or similar platforms * Self-management in a remote/hybrid environment - strong organizational habits and reliable follow-through Benefits At FusionTek , we truly believe our people are ...
Jr. Systems Administrator
Mclean, VA · Remote
... remote monitoring tools * Experience supporting cloud environments * Exposure to cybersecurity concepts and best practices * Experience with ticketing systems such as Autotask, ConnectWise, or ...
Quick apply
Jr. Systems Administrator
Mclean, VA · Remote
... remote monitoring tools * Experience supporting cloud environments * Exposure to cybersecurity concepts and best practices * Experience with ticketing systems such as Autotask, ConnectWise, or ...
Jr. Systems Administrator
Mclean, VA · On-site +1
... remote monitoring tools * Experience supporting cloud environments * Exposure to cybersecurity concepts and best practices * Experience with ticketing systems such as Autotask, ConnectWise, or ...
Jr. Systems Administrator
Mclean, VA · On-site +1
... remote monitoring tools * Experience supporting cloud environments * Exposure to cybersecurity concepts and best practices * Experience with ticketing systems such as Autotask, ConnectWise, or ...
Remote Connectwise information
What is a Remote ConnectWise technician?
A Remote ConnectWise technician is an IT professional who uses ConnectWise, a popular remote monitoring and management (RMM) software, to provide technical support and manage client systems from a remote location. They help businesses monitor their IT infrastructure, troubleshoot issues, and perform maintenance tasks without needing to be physically present. This role is essential for managed service providers (MSPs) and companies that rely on remote IT support to ensure their networks and devices run smoothly.
What is the difference between Remote Connectwise vs Remote Autotask Technician?
| Aspect | Remote Connectwise | Remote Autotask Technician |
|---|---|---|
| Certifications | ConnectWise certifications, ITIL | Autotask certifications, CompTIA A+ |
| Work Environment | Remote support for MSPs, IT service providers | Remote troubleshooting for MSPs, IT firms |
| Industry Usage | Widely used in managed service providers | Common in IT service management companies |
Remote Connectwise and Remote Autotask Technicians both support IT service providers remotely, often requiring similar certifications and working in comparable environments. The main difference lies in the specific platform expertise: Connectwise focuses on ConnectWise Manage, while Autotask technicians specialize in Autotask PSA. Both roles are essential in MSP operations, with overlapping skills but platform-specific knowledge.
What are the key skills and qualifications needed to thrive as a Remote ConnectWise Specialist, and why are they important?
To thrive as a Remote ConnectWise Specialist, you need a solid understanding of IT service management, experience with ConnectWise software, and often a background in computer science or related fields. Familiarity with ConnectWise Manage, Automate, and Control platforms, as well as relevant certifications like ConnectWise certifications or CompTIA A+, is typically required. Strong problem-solving, communication, and customer service skills help specialists efficiently resolve client issues and work collaboratively with remote teams. These abilities are crucial for delivering high-quality IT support, maintaining system integrity, and ensuring client satisfaction in a remote environment.
How does a Remote ConnectWise professional typically collaborate with IT teams and clients?
As a Remote ConnectWise professional, you'll regularly interact with internal IT teams and external clients to manage service tickets, coordinate project tasks, and resolve technical issues. Collaboration often involves using ConnectWise's integrated communication tools, remote access features, and documentation systems to ensure everyone stays updated and aligned. You'll participate in virtual meetings, provide remote support, and frequently share progress reports or troubleshooting steps. Strong communication skills and proactive follow-ups are key to building trust and ensuring smooth workflows in a remote setting.
What are the most commonly searched types of Connectwise jobs in Washington? The most popular types of Connectwise jobs in Washington are:
What are popular job titles related to Remote Connectwise jobs in Washington? For Remote Connectwise jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Remote Connectwise jobs in Washington look for? The top searched job categories for Remote Connectwise jobs in Washington are:
Key responsibilities
Diagnose and resolve hardware and software issues for end users.
Provide basic networking support including IP and DNS configurations.
Assist with cybersecurity measures such as MFA and phishing protection.
Job description
Job Title: Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite – onsite
Responsibilities
- Diagnose and resolve hardware and software issues for end users
- Provide basic networking support including IP and DNS configurations
- Assist with cybersecurity measures such as MFA and phishing protection
- Utilize ticketing systems like ServiceNow to track and resolve issues
- Troubleshoot Palo Alto Network Global Protect client issues on Windows endpoints
- Resolve issues on Microsoft Windows 11 operating systems
- Support Microsoft M365 productivity tools including Outlook, OneDrive, and Teams
Requirements
- Experience with troubleshooting Palo Alto Network Global Protect client issues on Windows endpoints
- Experience troubleshooting issues on Microsoft Windows 11 operating systems
- Proficiency with Microsoft M365 software (Outlook, OneDrive, Teams)
- Excellent communication and customer service skills
- Professional presence and ability to work well in a team
- Detail-oriented and able to follow standard operating procedures
- Basic networking and cybersecurity knowledge (IP, DNS, MFA, phishing)
- Experience with ticketing systems such as ServiceNow
- Minimum of 0 years of related experience Nice to have:
- CompTIA A+ Certification
- Microsoft 365 Certified: Fundamentals Certification
- Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management Software
- Experience troubleshooting Citrix VDIs
#M- #LI- Ref: #851-Rockville-S1