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Remote Configuration Management Analyst Jobs (NOW HIRING)

First Citizens Bank

Senior CMDB Analyst

Carolina, RI · Remote

$88K - $117K/yr

Overview This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC and TX. The Senior CMDB Analyst is a senior-level subject matter expert supporting the integrity ...

First Citizens Bank

Senior CMDB Analyst

Raleigh, NC · Remote

$85K - $113K/yr

Overview This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC and TX. The Senior CMDB Analyst is a senior-level subject matter expert supporting the integrity ...

Maximus

Senior Configuration Analyst

VA · On-site +1

Citizen without dual citizenship. - Experience supporting configuration management and CMDB ... remote Minimum Requirements TCS123, T3, Band 6 #TSTECH EEO Statement Maximus is an equal ...

Software Technology Inc

ServiceNow CMDB Analyst

ServiceNow CMDB Analyst Location: 100% Remote Contract Length: 3 months Top Requirements: * 5+ years of experience with ITSM/ITIL processes, roles and responsibilities * 3+ years of experience with ...

ASM Research

Software Configuration Analyst

The IT Configuration Analyst, Junior supports configuration management activities that keep the enterprise configuration management database (CMDB) accurate, complete, and reliable across ...

Marathon TS

Junior IT Configuration Analyst

This role is responsible for maintaining and managing Configuration Management Database (CMDB) ... impact analysis • Generate reports and metrics related to CMDB accuracy and configuration ...

Draper

Configuration Analyst

Cambridge, MA · On-site +1

$82K - $205K/yr

Summary: The Configuration Analyst assists senior level configuration analysts in managing and controlling configuration items (CI's), ensuring the integrity and traceability of product ...

VivSoft Technologies

Configuration Manager

Herndon, VA · Remote

Remote Clearance Required: Public Trust Clearance Position Type: Full-Time About the company: At ... Establish and maintain the configuration management plan, including the Flosum branching strategy ...

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Remote Configuration Management Analyst information

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How much do remote configuration management analyst jobs pay per year?

As of Jul 10, 2026, the average yearly pay for remote configuration management analyst in the United States is $83,925.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $101,000.00 per year, depending on experience, location, and employer.

What does a Remote Configuration Management Analyst do?

A Remote Configuration Management Analyst is responsible for overseeing and maintaining the configuration of software, hardware, and systems within an organization, often from a remote location. They ensure that all IT assets are properly documented, tracked, and updated in accordance with organizational policies and industry standards. This role involves coordinating changes, managing configuration databases, and ensuring consistency across environments to minimize errors and downtime. Analysts often collaborate with IT, development, and operations teams to streamline processes and support audits. Their work is essential in maintaining system integrity and supporting compliance requirements.

What are the key skills and qualifications needed to thrive as a Remote Configuration Management Analyst, and why are they important?

To excel as a Remote Configuration Management Analyst, you need a solid understanding of IT systems, configuration management principles, and experience with version control and change management processes, typically supported by a degree in computer science or a related field. Familiarity with tools such as ServiceNow, CMDBs, ITIL frameworks, and configuration management software like Ansible or Puppet is common. Strong analytical thinking, attention to detail, and effective communication are crucial soft skills for ensuring accurate documentation and collaboration across remote teams. These skills and tools are vital for maintaining system integrity, minimizing risks, and ensuring seamless IT operations in distributed environments.

How does a Remote Configuration Management Analyst typically collaborate with cross-functional teams to ensure successful software releases?

As a Remote Configuration Management Analyst, you will regularly interact with development, QA, and operations teams to coordinate software builds, deployments, and version control processes. Effective communication and strong organizational skills are crucial, as you'll facilitate change management meetings, track configuration items, and ensure all team members adhere to established procedures. Collaboration often happens via virtual meetings, shared documentation platforms, and ticketing systems, requiring you to be proactive and responsive to team needs. This role is pivotal in reducing deployment errors and ensuring system stability across distributed teams.

What is the difference between Remote Configuration Management Analyst vs Network Operations Technician?

AspectRemote Configuration Management AnalystNetwork Operations Technician
Required CredentialsBachelor's in IT, certifications like Cisco CCNA or CompTIA Network+Bachelor's in Networking or related field, similar certifications
Work EnvironmentRemote or on-site, focused on configuration and management toolsOn-site or remote, monitoring and maintaining network hardware
Employer & IndustryIT service providers, large enterprises, telecom companiesTelecom, internet service providers, large corporations
Common Search/ComparisonYesYes

The Remote Configuration Management Analyst primarily focuses on managing and configuring IT systems remotely, ensuring network and system stability. In contrast, the Network Operations Technician handles the day-to-day monitoring and troubleshooting of network hardware. While both roles require networking certifications and may work in similar industries, their core responsibilities and work environments differ, with the analyst emphasizing configuration management and the technician focusing on network maintenance.

More about Remote Configuration Management Analyst jobs
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Remote Configuration Management Analyst jobs near you
Senior CMDB Analyst

Senior CMDB Analyst

First Citizens Bank

Carolina, RI • Remote

$88K - $117K/yr

Full-time

Re-posted yesterday

First Citizens Bank rating

7.5

Company rating: 7.5 out of 10

Based on 104 frontline employees who took The Breakroom Quiz

89th of 146 rated banks

Job description

Overview

This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC and TX.

The Senior CMDB Analyst is a senior-level subject matter expert supporting the integrity, health and governance of the organization’s Configuration Management Database (CMDB) within the ServiceNow platform. Operating within the IT Asset Management function, this role is central to maintaining an authoritative source of context for all Configuration Items (CIs) across the organizations IT estate, spanning on-premise infrastructure, cloud platforms, and End User Devices. The primary function of this role will be to support the end-to-end quality of CMDB data through the governance structure of CMDB Health, CI reconciliation and data certifications.


Responsibilities
  • Work with the team to continuously drive high standards in the data quality of our CMDB using CMDB Health, CI Reconciliation and CMDB Data Certification.
  • Working with junior staff to determine root cause analysis of data issues detected and ensuring a timely closure of tickets. Facilitate meeting with key stakeholders for support in data remediation.
  • Maintain all the team’s documentation and ensure it is maintained for accuracy, enhancements and annual reviews. Familiar with Playbooks, Runbooks, Standard Operating Procedures, Standards, Job Aid, and Knowledge Articles.
  • Participate in project and agile meetings supporting the designs of Configuration Management processes and tool usage to ensure the accuracy and completeness of the CMDB.  Work within the Agile framework, including participating in sprint planning, backlog grooming, UAT and retrospectives.
  • Design, develop, and produce CMDB reports and dashboards using Platform Analytics and CMDB Query Builder. Ability to create new KPIs and knowledge of other ServiceNow tools for analysis. 
  • Provide weekly and monthly reporting, in addition to facilitating monthly data quality working group sessions.
  • Support the team’s operating procedures for auditing the CMDB and identify opportunities for improvement.
  • Execute our Data Certification readiness playbook in preparation for semi-annual data certifications.
  • Support monthly compliance reviews and annual internal audit reviews of procedures and audit evidence collections.

Qualifications

Minimum Qualifications:

Bachelor's Degree and 4 years of experience in Analytics, Modeling or Reporting OR High School Diploma or GED and 8 years of experience in Analytics, Modeling or Reporting

Prefered Qualifications: 

  • Minimum of 3 years relevant experience with the CMDB and the CSDM framework.
  • Must demonstrate strong ability to perform advanced data analysis, reporting and creating dashboards.
  • ITIL v3 or v4 certification with advanced knowledge of ITIL best practices and application of concepts with expertise in Configuration Management and working knowledge of ITAM and ITSM processes.
  • Hands-on experience with CMDB Workspace, CMDB Health, IRE and CMDB Data Certification. Ability to recommend design specifications and support.
  • Knowledge of Agile and SDLC delivery methods.
  • Ability to demonstrate critical thinking to perform root cause analysis, break/fix remediation, and recommend improvement initiatives.
  • Strong communication skills with ability to interact with technical and business stakeholders.
  • ServiceNow Certifications for CSA or in CMDB, CMDB Health, Platform Analytics a plus.
  • Working experience with ServiceNow Process Automation a plus.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Minimum Qualifications:

Bachelor's Degree and 4 years of experience in Analytics, Modeling or Reporting OR High School Diploma or GED and 8 years of experience in Analytics, Modeling or Reporting

Prefered Qualifications: 

  • Minimum of 3 years relevant experience with the CMDB and the CSDM framework.
  • Must demonstrate strong ability to perform advanced data analysis, reporting and creating dashboards.
  • ITIL v3 or v4 certification with advanced knowledge of ITIL best practices and application of concepts with expertise in Configuration Management and working knowledge of ITAM and ITSM processes.
  • Hands-on experience with CMDB Workspace, CMDB Health, IRE and CMDB Data Certification. Ability to recommend design specifications and support.
  • Knowledge of Agile and SDLC delivery methods.
  • Ability to demonstrate critical thinking to perform root cause analysis, break/fix remediation, and recommend improvement initiatives.
  • Strong communication skills with ability to interact with technical and business stakeholders.
  • ServiceNow Certifications for CSA or in CMDB, CMDB Health, Platform Analytics a plus.
  • Working experience with ServiceNow Process Automation a plus.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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