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Remote Collections Jobs in High Point, NC (NOW HIRING)

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Travel Customer Representative

Greensboro, NC · On-site +1

$13.75 - $18.75/hr

As a remote company, we value flexibility, creativity, and a passion for travel. Position Overview: We are seeking a highly motivated Travel Customer Representative to join our team. In this role ...

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Remote Collections information

See High Point, NC salary details

$11

$19

$27

How much do remote collections jobs pay per hour?

As of May 30, 2026, the average hourly pay for remote collections in High Point, NC is $19.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $21.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Collections Specialist, and why are they important?

To thrive as a Remote Collections Specialist, you need strong communication, negotiation, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with collections software, CRM systems, and basic accounting tools is often required. Persistence, empathy, and the ability to handle difficult conversations professionally are vital soft skills for this role. These skills ensure effective debt recovery, maintain customer relationships, and uphold compliance in a remote work environment.

What are some common challenges faced by remote collections specialists and how can they be addressed?

Remote collections specialists often encounter challenges such as difficulty reaching customers, building rapport over the phone or email, and managing time effectively across different time zones. To overcome these obstacles, it's important to utilize multiple communication channels, maintain clear and empathetic messaging, and leverage organizational tools like CRM systems. Regular virtual team meetings and ongoing training can also help remote collections professionals stay connected and updated on best practices, ensuring higher success rates in debt recovery.

What are remote collections jobs?

Remote collections jobs involve contacting individuals or businesses to recover overdue payments or debts, all while working from a location outside of a traditional office. These positions typically use phone, email, or online platforms to communicate with clients and negotiate payment arrangements. Remote collections agents must have strong communication and negotiation skills, as well as the ability to manage sensitive information and adhere to relevant laws. This role often requires self-motivation and the ability to work independently while meeting targets. Many companies offer training and support to help remote collections agents succeed.

What is the difference between Remote Collections vs Remote Accounts Payable Specialist?

AspectRemote CollectionsRemote Accounts Payable Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in finance or collectionsHigh school diploma or equivalent; accounting or finance certification preferred
Work EnvironmentRemote, often in call centers or office settingsRemote, typically in finance or accounting departments
Employer & Industry UsageFinancial institutions, debt collection agencies, healthcare, retailCorporations, finance departments, accounting firms
Common Search & Comparison IntentUnderstanding roles in debt recovery and payment collectionManaging payables and vendor payments remotely

Remote Collections involves contacting customers to recover overdue payments, focusing on debt recovery. Remote Accounts Payable Specialists handle processing and managing company bills and vendor payments remotely. While both roles are finance-related and often remote, Collections emphasizes debt recovery, whereas Accounts Payable focuses on payment processing and vendor management.

What are the most commonly searched types of Collections jobs in High Point, NC? The most popular types of Collections jobs in High Point, NC are:
What are popular job titles related to Remote Collections jobs in High Point, NC? For Remote Collections jobs in High Point, NC, the most frequently searched job titles are:
What job categories do people searching Remote Collections jobs in High Point, NC look for? The top searched job categories for Remote Collections jobs in High Point, NC are:
What cities near High Point, NC are hiring for Remote Collections jobs? Cities near High Point, NC with the most Remote Collections job openings:
Remote Collections jobs near you

Collector II-Remote

Fort Liberty Federal Credit Union

Liberty, NC • On-site, Remote

$17 - $22.50/hr

Full-time

Posted 16 days ago

Job description

Collector II-Remote
Purpose:
The Remote Collector is responsible for managing delinquent loan and share accounts to minimize losses while maintaining a positive member experience. This role involves contacting members by phone, email, and other digital channels to resolve past-due accounts, arrange repayment plans, and educate members on available financial solutions. The Remote Collector ensures all collection activity is conducted in accordance with credit union policies, federal and state regulations, and member service standards.
Primary Duties and Responsibilities:
  1. Monitor and manage assigned delinquent loan and share accounts, typically ranging from early to mid-stage delinquency.
  2. Make daily outbound calls and send electronic communications to members regarding past-due accounts.
  3. Work collaboratively with members to establish realistic repayment arrangements or loan workout options.
  4. Maintain accurate documentation of all collection efforts and member communications in the core system.
  5. Skip-trace and research member contact information as necessary to locate and engage with members.
  6. Identify potential problem loans and recommend appropriate next steps to minimize risk or loss.
  7. Follow all regulatory requirements, including the Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA), and credit union policies.
  8. Provide exceptional member service by treating all members with respect, empathy, and professionalism.
  9. Collaborate with internal departments (Lending, Member Services, Accounting, etc.) to resolve account discrepancies.
  10. Prepare reports or updates for management as needed.
  11. Perform any other duties as assigned.

Schedule and Work Expectations:
  1. Must reside within 35 miles of Fayetteville, NC.
  2. Two (2) weeks in person at the assigned office location for initial training (additional time may be required based on performance).
  3. Required to attend in-office training and refresher training.
  4. Must have reliable high-speed internet, a secure, quiet workspace, and the ability to work independently.
  5. Standard business hours can include nights, weekends, or rotating shifts, depending on the credit union's needs.
  6. Regular monitoring, quality assurance, and performance feedback

Other Duties and Responsibilities:
  1. Assists VP Finance & Collections in preparing reports when necessary.
  2. Archive letters, files and other documentation of work in order to preserve record of such files.
  3. Must comply with the Federal Bank Secrecy Act, Anti-Money Laundering & Customer Identification Policy (BSA), the OFAC Policy and the Identity Theft Policy.

Minimum Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum level of knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Training:
  • High School diploma.
  • On an annual basis is required to complete mandatory Bank Secrecy Act, OFAC and Red Flag Identity Theft training.

Prior Experience:
  • 3 years of similar or related experience.

Interpersonal Skills:
Courtesy, tact and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Other Special Skills and Abilities:
  • Strong communication skills, both written and verbal, and the ability to explain and discuss sensitive subjects.
  • Ability to manage a high volume of calls and multitask effectively in a remote environment.
  • Assertive and willing to conduct collection calls.
  • Proficiency in Microsoft Office and familiarity with credit union core systems
  • Knowledge of collection regulations and best practices.
  • Self-motivated, goal-oriented, and capable of working independently with minimal supervision.
  • Strong attention to detail and record-keeping accuracy.

Physical Demands:
The need for physical stamina is low to moderate.
Working Conditions:
Minimal adverse working conditions. Some fluctuations in temperature experienced in office setting. May require flexible hours to reach members in different time zones.

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