Remote Collections Jobs in Fort Mill, SC (NOW HIRING)

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

We are currently seeking a talented E-Discovery & Digital Forensics Lead for our San Antonio, Texas corporate headquarters.

As a dedicated E-Discovery & Digital Forensics Lead, you will independently provide support and guidance to Chief Legal Office, Human Resources, and Corporate Investigations on eDiscovery and digital forensics. Coordinates among internal parties, outside counsel, and technology vendors to execute upon processes and tasks in support of timely and compliant deliverables.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Completes full forensic examinations to include acquisition and analysis of large and varied data sources and effective presentation of findings via concise narrative descriptions, visual aids (graphs, charts, timelines, etc), affidavits, and sworn testimony.

• Leads collaborations with Chief Legal Office, HR, and Corporate Investigations teams to prepare and manage complex cases for all related court processes pertaining to digital evidence that has been collected and analyzed.

• Advises in house and outside counsel to optimize efficiency in large scale reviews of electronic materials, including preparing document review databases and searching, filtering, and batching documents.

• Directs clients on best practices, provides technical guidance and support, and coordinates with IT and vendors to resolve issues encountered in the use of document review databases.

• Designs and executes upon processes to actively manage and document the collection, extraction, production, and purge of digital evidence collections in compliance with applicable legal preservation obligations.

• With an expert level of knowledge and understanding of information security, develops and employs data handling best practices to effectively protect company information assets throughout the life of a matter.

• Develops and deploys automated processes for routine/recurring requests.

• Acts as administrator of systems that support the eDiscovery and investigation processes, collaborating with IT, Legal, vendors, and law firms to escalate, troubleshoot, and resolve issues; test and validate software; and provide user training and support.

• Develops, documents, and implements written procedures, controls, quality assurance, and testing programs in accordance with risk management policies and standards.

• Identifies and stays abreast of emerging technologies, best practices, and changes of law applicable to subject matter areas. Ensures all policies and processes are updated regularly and/or as needed.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree in related legal or technological discipline.

• 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

• Multiple industry-recognized or tool-specific certification (GCFE, GASF, CDFE, CHFI, A+, Security+, Network+, CEDS, CISSP, FTK, EnCase, RCA, IPRO).

• 8 years experience related to digital investigation proceedings, forensic investigation, electronic discovery, and chain of custody.

• Expert understanding of physical file storage, file and system metadata, network and cloud architecture, relational databases (SQL), file transfer protocol (FTP), and other role-related technological subject matter.

What sets you apart:

• Advanced experience supporting eDiscovery, litigation support, or digital forensics within a large financial services organization (e.g., banking, insurance, or highly regulated enterprise) strongly preferred, including experience working within a Legal or Staff Counsel operations department, with familiarity in handling high-volume, sensitive, and regulated data environments.

• US military experience through military service or a military spouse/domestic partner.

Compensation range: The salary range for this position is: $127,310 - $243,340.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.