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Remote Collections Jobs in Illinois (NOW HIRING)

GATX

Sr Collection Specialist

Chicago, IL · On-site +1

$70K - $86K/yr

Proficiency and/or work experience in collections. * SAP experience is extremely helpful ... This is a remote position; however, candidates must be based in the Chicago area to attend initial ...

Tie Bar

Senior Account Executive

Chicago, IL · Remote

You'll own the wholesale sales process-from prospecting and presenting collections to growing ... remote environment A passion for men's style, accessories, occasion dressing, and accessible ...

Tie Bar

Senior Account Executive

Chicago, IL · On-site +1

You'll own the wholesale sales process-from prospecting and presenting collections to growing ... in a remote environment • A passion for men's style, accessories, occasion dressing, and ...

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Remote Collections information

What is a remote collections job?

Remote collections jobs involve contacting individuals or businesses to recover overdue payments or debts, all while working from a location outside of a traditional office. These positions typically use phone, email, or online platforms to communicate with clients and negotiate payment arrangements. Remote collections agents must have strong communication and negotiation skills, as well as the ability to manage sensitive information and adhere to relevant laws. This role often requires self-motivation and the ability to work independently while meeting targets. Many companies offer training and support to help remote collections agents succeed.

What are the key skills and qualifications needed to thrive as a remote collections specialist, and why are they important?

To thrive as a Remote Collections Specialist, you need strong communication, negotiation, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with collections software, CRM systems, and basic accounting tools is often required. Persistence, empathy, and the ability to handle difficult conversations professionally are vital soft skills for this role. These skills ensure effective debt recovery, maintain customer relationships, and uphold compliance in a remote work environment.

What are some common challenges faced by remote collections specialists and how can they be addressed?

Remote collections specialists often encounter challenges such as difficulty reaching customers, building rapport over the phone or email, and managing time effectively across different time zones. To overcome these obstacles, it's important to utilize multiple communication channels, maintain clear and empathetic messaging, and leverage organizational tools like CRM systems. Regular virtual team meetings and ongoing training can also help remote collections professionals stay connected and updated on best practices, ensuring higher success rates in debt recovery.

What is the difference between Remote Collections vs Remote Accounts Payable Specialist?

AspectRemote CollectionsRemote Accounts Payable Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in finance or collectionsHigh school diploma or equivalent; accounting or finance certification preferred
Work EnvironmentRemote, often in call centers or office settingsRemote, typically in finance or accounting departments
Employer & Industry UsageFinancial institutions, debt collection agencies, healthcare, retailCorporations, finance departments, accounting firms
Common Search & Comparison IntentUnderstanding roles in debt recovery and payment collectionManaging payables and vendor payments remotely

Remote Collections involves contacting customers to recover overdue payments, focusing on debt recovery. Remote Accounts Payable Specialists handle processing and managing company bills and vendor payments remotely. While both roles are finance-related and often remote, Collections emphasizes debt recovery, whereas Accounts Payable focuses on payment processing and vendor management.

What are the most commonly searched types of Collections jobs in Illinois?

The most popular types of Collections jobs in Illinois are:

What are popular job titles related to Remote Collections jobs in Illinois?

For Remote Collections jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Remote Collections jobs in Illinois look for?

The top searched job categories for Remote Collections jobs in Illinois are:

What cities in Illinois are hiring for Remote Collections jobs?

Cities in Illinois with the most Remote Collections job openings:

Remote Collections jobs near you
Infographic showing various Remote Collections job openings in Illinois as of August 2026, with employment types broken down into 83% Full Time, 11% Part Time, 3% Temporary, and 3% Contract. Highlights an 100% Remote job distribution.

Sr Collection Specialist

GATX

Chicago, IL • On-site, Remote

$70K - $86K/yr

Full-time

Posted 26 days ago

Job description

Overview
Founded in 1898 and headquartered in Chicago, IL, GATX Corporation (NYSE: GATX) is an industry leader with 125+ years of success-success that is powered by our people. We are proud of our high-performance culture, hard-working and enthusiastic management team, and beautiful office space in the Willis Tower.
At GATX, we hire the best and offer our employees a dynamic, energetic, collaborative environment to enable them to make an impact from day one. Enjoy the perks and benefits of a global company with the close-knit culture and community of a much smaller one. In the same way we strive to empower our customers to propel the world forward, we are dedicated to providing our people with the tools and resources they need to advance in their careers.
The Sr. Collection Specialist is responsible for managing and collecting receivables for a portfolio of customers in North America. Responsibilities encompass calling customers, researching billing and cash application issues, and performing customer account reconciliations.
Responsibilities
  • Monitor customer balances using accounts receivable and cash receipt reporting to identify and prioritize balances in need of collection action.
    • Maintain accurate and thorough records of collection activities (a log/tracker with detailed notes on communications with customers and internal business partners, dates, and action items)
  • Contact customers (via phone and email), applying timely, diligently, and appropriate collection efforts to address balances past due.
    • This customer portfolio often requires more diligent investigation and troubleshooting (meetings w/ customer and internal partners) to resolve issues.
  • Identify and resolve past due balances and short payments by researching billing, cash application and adjustments utilizing various contacts at the customer's organization and within GATX. Own the entire process to bring the matter to resolution.
    • Perform all necessary follow-up to ensure actions are taken by the responsible parties
    • Escalate accounts to appropriate parties when collection efforts stall
    • Monitor and resolve kick-outs (differences between payments and invoices) on a daily basis
    • Pinpoint issues and work proactively to address them before accounts become past due (PO accuracy, appropriate contacts, etc.)
  • Communicate account status to management timely and accurately in format and level of detail required
    • Prepare account status/summary for weekly meetings with manager
    • Prepare account status/summary for monthly review meetings with leadership
    • Prepare account status/summary for ad hoc review meetings with business partners
    • Respond to inquiries/requests for account details from business partners and customers timely
  • Prepare documentation and process routine transactions for customer portfolio
    • Customer refunds
    • Customer write-offs
    • Customer summary for accounts escalated to the legal team
    • Customer adjustments
  • Perform other projects or duties as assigned by the Manager/Director

Qualifications
  • Some college and/or work experience of 3-5 years in credit/collection and/or customer service fields. Knowledge and understanding of rail billing process is extremely helpful.
  • Proficiency and/or work experience in collections.
  • SAP experience is extremely helpful.
  • Proficiency in Microsoft Excel is essential for managing data, creating reports, using basic formulas and VLOOKUPS.
  • Strong attention to detail and accuracy in collections.
  • Excellent communication skills, both written and verbal, to effectively resolve any issues related to collections.
  • Ability to work independently and manage multiple tasks efficiently.
  • Strong problem-solving skills to effectively address any discrepancies or issues.
  • Typical knowledge of other Microsoft applications such as Outlook, Word, Teams and other Microsoft Office products.

This is a remote position; however, candidates must be based in the Chicago area to attend initial training and occasional in-office meetings.
Posting Duration
This posting will remain open until the role is filled.
As of the post date, the salary range for this position is:
Min
USD $70,300.00/Yr.
Max
USD $86,000.00/Yr.
This role may be eligible to participate in the Company's short-term incentive plan and long-term incentive plan, the details of which will be provided to the applicant upon hire.
This range is a reasonable estimate and takes into account several factors that are considered in making compensation decisions, including, but not limited to, geographic location, skill set, experience, education, training, internal equity, and other business needs.
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About GATX

Sourced by ZipRecruiter

Industry

Finance and insurance

Company size

5,001 - 10,000 Employees

Headquarters location

Chicago, IL, US

Year founded

1898

Social media

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