Waterloo, IA · Remote
$15.50/hr
Description Remote Customer Service Representative - Federal Student Loan Support PMC Integrity LLC is seeking motivated Remote Customer Service Representatives (CSR 1) to join our Debt Management ...
Waterloo, IA · Remote
$15.50/hr
Description Remote Customer Service Representative - Federal Student Loan Support PMC Integrity LLC is seeking motivated Remote Customer Service Representatives (CSR 1) to join our Debt Management ...
Waterloo, IA · On-site +1
$15.50/hr
Remote Customer Service Representative - Federal Student Loan Support PMC Integrity LLC is seeking motivated Remote Customer Service Representatives (CSR 1) to join our Debt Management and ...
Waterloo, IA · On-site +1
$15.50/hr
Remote Customer Service Representative - Federal Student Loan Support PMC Integrity LLC is seeking motivated Remote Customer Service Representatives (CSR 1) to join our Debt Management and ...
Waterloo, IA · On-site +1
$15.75 - $21.50/hr
Remote Opportunity Location: 100% Remote AO is seeking dedicated, motivated individuals to join our growing remote team. This is a unique opportunity to work from home, receive mentorship from ...
Waterloo, IA · On-site +1
$15.75 - $21.50/hr
Remote Opportunity Location: 100% Remote AO is seeking dedicated, motivated individuals to join our growing remote team. This is a unique opportunity to work from home, receive mentorship from ...
Waterloo, IA · On-site +1
... collection of borrower financial statements, when such information is not publicly available ... Remote roles will also have the opportunity to come together in our offices for moments that matter.
Waterloo, IA · On-site +1
... collection of borrower financial statements, when such information is not publicly available ... Remote roles will also have the opportunity to come together in our offices for moments that matter.
Waterloo, IA · On-site +1
... collection of borrower financial statements, when such information is not publicly available ... Remote roles will also have the opportunity to come together in our offices for moments that matter.
Waterloo, IA · On-site +1
... collection of borrower financial statements, when such information is not publicly available ... Remote roles will also have the opportunity to come together in our offices for moments that matter.
$12.80 - $14.35
3% of jobs
$14.35 - $15.90
7% of jobs
$15.90 - $17.45
14% of jobs
$17.51 is the 25th percentile. Wages below this are outliers.
$17.45 - $19.01
16% of jobs
The median wage is $20 / hr.
$19.01 - $20.56
15% of jobs
$20.56 - $22.11
15% of jobs
$22.81 is the 75th percentile. Wages above this are outliers.
$22.11 - $23.66
11% of jobs
$23.66 - $25.21
10% of jobs
$25.21 - $26.76
5% of jobs
$26.76 - $28.31
2% of jobs
$28.31 - $29.87
2% of jobs
$12
$21
$29
A Remote Collection job involves contacting individuals or businesses to collect overdue payments, verify account information, and arrange payment solutions—all from a remote location. These roles typically require strong communication, negotiation, and problem-solving skills. Agents may work via phone, email, or online chat, following company guidelines and legal regulations. Effective time management and the ability to handle sensitive financial information are key to success in this role.
To thrive in a Remote Collection role, you need strong organizational skills, attention to detail, and experience in accounts receivable or debt collection, usually complemented by a high school diploma or equivalent. Familiarity with collection management software (like FICO Debt Manager or similar CRM tools), phone systems, and basic office software is typically required. Exceptional verbal communication, negotiation, and resilience are key soft skills that help you effectively engage with clients and resolve outstanding accounts. These abilities are crucial for meeting collection targets, maintaining positive client relations, and operating efficiently in a remote work environment.
One common challenge in a Remote Collection role is communicating effectively with individuals who may be stressed or reluctant to discuss payment issues. Working remotely can also make it more difficult to collaborate with team members, requiring strong self-motivation and proactive communication. Many companies provide comprehensive training and regular virtual team meetings to address these challenges, as well as access to digital tools that streamline the collection process. Success in this role often comes from balancing persistence and professionalism, ensuring payments are collected while maintaining positive client relationships.
$15.50/hr
Other
Medical, PTO
Posted 3 days ago
Description
Remote Customer Service Representative - Federal Student Loan Support
PMC Integrity LLC is seeking motivated Remote Customer Service Representatives (CSR 1) to join our Debt Management and Collections System (DMCS) team. If you enjoy helping people, want to work from home, and want to support Federal Student Aid borrowers, we'd love to meet you!
Starting Pay: $15.50 per hour + $5.09 per hour Health & Welfare (H&W) Benefits
PMC Integrity offers a competitive compensation package starting at $15.50 per hour in direct wages, plus an additional $5.09 per hour Health & Welfare (H&W) benefit contribution provided under the Service Contract Act (SCA).
The $5.09 per hour H&W benefit is not paid as additional cash wages. Instead, it is provided through eligible employer-sponsored benefits, such as health and welfare benefits, in accordance with SCA requirements.
In addition to competitive pay, employees may receive benefits including paid federal holidays, paid time off, and other employer-provided benefits.
Join PMC Integrity and support important government programs while building your customer service career with a trusted, growing organization.
Job Summary
Start or grow your remote customer service career supporting Federal Student Aid borrowers. As a Customer Service Representative (CSR 1), you'll help borrowers with routine loan servicing questions by phone, email, or chat. This work-from-home call center role offers competitive pay, Health & Welfare fringe benefits, and paid vacation, holiday, and sick time under the Service Contract Act (SCA).
Requirements
Minimum Requirements
High School diploma or GED.
6+ months of customer service, administrative, or call center experience.
Must speak, read, and write English fluently.
Basic math and PC skills, including Microsoft Office (Excel, Word, Outlook).
Type at least 23 words per minute.
Organized, detail-oriented, and able to multi-task.
Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
Must have a logical thought process, be organized, take accurate notes, and refer to notes during processing.
Must be able to identify new scenarios and ask for guidance when none is available.
Must have the ability to use resources and tools to communicate effectively: IM Chat, helpful guides/best practices, and training material.
Must welcome and accept constructive/constant feedback.
Comfortable working independently and in a team environment.
Additional Requirements Per Client
Must reside in the U.S.
Must be a U.S. Citizen.
Must be able to pass a criminal background check.
Must not be delinquent or in default on any federal student loans.
Must adhere to policies related to protecting personally identifiable information.
Must have the ability to write using proper grammar and punctuation.
May be required to work scheduled holidays, overtime, and Saturdays.
Must be able to navigate Microsoft Excel spreadsheets.
Home Office Requirements
Private and secure workspace from home.
Reliable access to Wi-Fi, LAN (wired connection/ethernet), or both.
Internet service with sufficient speed for multiple users without latency or lag.
Minimum internet download speed of 25mbps (single) / 50mbps (shared); upload speed of 5mbps (10mbps preferred).
