Cedar Falls, IA · On-site +1
$20 - $26/hr
Government Collection Specialists handle between 100-150 calls per day and work in a call center or remote work environment * Be a problem-solver and work with consumers to come to a resolution on ...
Cedar Falls, IA · On-site +1
$20 - $26/hr
Government Collection Specialists handle between 100-150 calls per day and work in a call center or remote work environment * Be a problem-solver and work with consumers to come to a resolution on ...
Waterloo, IA · Remote
$14.75 - $18.50/hr
Remote Overview of the United Soccer League (USL) The United Soccer League (USL) is the heartbeat ... Identify opportunities to implement procedures for new data collection processes and/or data ...
Waterloo, IA · Remote
$14.75 - $18.50/hr
Remote Overview of the United Soccer League (USL) The United Soccer League (USL) is the heartbeat ... Identify opportunities to implement procedures for new data collection processes and/or data ...
Waterloo, IA · On-site +1
... collection of borrower financial statements, when such information is not publicly available ... Remote roles will also have the opportunity to come together in our offices for moments that matter.
Waterloo, IA · On-site +1
... collection of borrower financial statements, when such information is not publicly available ... Remote roles will also have the opportunity to come together in our offices for moments that matter.
Waterloo, IA · On-site +1
... collection of borrower financial statements, when such information is not publicly available ... Remote roles will also have the opportunity to come together in our offices for moments that matter.
Waterloo, IA · On-site +1
... collection of borrower financial statements, when such information is not publicly available ... Remote roles will also have the opportunity to come together in our offices for moments that matter.
$12.80 - $14.35
3% of jobs
$14.35 - $15.90
7% of jobs
$15.90 - $17.45
14% of jobs
$17.51 is the 25th percentile. Wages below this are outliers.
$17.45 - $19.01
16% of jobs
The median wage is $20 / hr.
$19.01 - $20.56
15% of jobs
$20.56 - $22.11
15% of jobs
$22.81 is the 75th percentile. Wages above this are outliers.
$22.11 - $23.66
11% of jobs
$23.66 - $25.21
10% of jobs
$25.21 - $26.76
5% of jobs
$26.76 - $28.31
2% of jobs
$28.31 - $29.87
2% of jobs
$12
$21
$29
A Remote Collection job involves contacting individuals or businesses to collect overdue payments, verify account information, and arrange payment solutions—all from a remote location. These roles typically require strong communication, negotiation, and problem-solving skills. Agents may work via phone, email, or online chat, following company guidelines and legal regulations. Effective time management and the ability to handle sensitive financial information are key to success in this role.
To thrive in a Remote Collection role, you need strong organizational skills, attention to detail, and experience in accounts receivable or debt collection, usually complemented by a high school diploma or equivalent. Familiarity with collection management software (like FICO Debt Manager or similar CRM tools), phone systems, and basic office software is typically required. Exceptional verbal communication, negotiation, and resilience are key soft skills that help you effectively engage with clients and resolve outstanding accounts. These abilities are crucial for meeting collection targets, maintaining positive client relations, and operating efficiently in a remote work environment.
One common challenge in a Remote Collection role is communicating effectively with individuals who may be stressed or reluctant to discuss payment issues. Working remotely can also make it more difficult to collaborate with team members, requiring strong self-motivation and proactive communication. Many companies provide comprehensive training and regular virtual team meetings to address these challenges, as well as access to digital tools that streamline the collection process. Success in this role often comes from balancing persistence and professionalism, ensuring payments are collected while maintaining positive client relationships.
The top searched job categories for Remote Collection jobs in Waterloo, IA are:
Cities near Waterloo, IA with the most Remote Collection job openings:
Cedar Falls, IA • On-site, Remote
$20 - $26/hr
Full-time
Posted 19 days ago
5.5
Based on 6 frontline employees who took The Breakroom Quiz
428th of 496 rated business services
Job Description:
Why would CBE be a good fit for you?
CBE Companies, a global provider of contact center services, has an immediate need for a Bilingual Government Collection Specialist for our class starting on Tuesday, September 8th, 2026 and our recruiters would LOVE to connect with you about this exciting career opportunity!
With more than 1200 employees currently, CBE has been providing quality jobs in the Cedar Valley and throughout the US for over 90 years-and we're still going strong because we offer employees:
Excellent starting wage + performance-based, with potential for commission!
Excellent benefits, including tuition reimbursement and referral bonuses!
Ongoing training & support!
Career culture with many opportunities for advancement!
Employee engagement opportunities include community outreach!
Recently recognized for the second year in a row as a Top Workplace in the USA, we pride ourselves on a diverse and inclusive corporate culture with a strong track record of success-and we're looking for people who value opportunity, challenge, and FUN!
Invest in your future with a company that will invest in YOU!
CBE offers job seekers easy entry, development opportunities, and growth options.
As a company that welcomes both experienced professionals and those with limited experience but an eagerness to learn, CBE provides best-in-class training and development. You bring the work ethic, and we'll develop your communication and problem-solving skills into a transferrable skillset that will become a solid foundation for you to build your career upon. Consistently recognized locally as an Employer of Choice, CBE focuses on personal and professional growth aimed at developing our employees into leaders.
Whether you're just looking for your next stop or hoping to find your final destination, CBE offers job seekers what few companies can: transferrable skills and opportunities for professional success. Regardless of where you are starting from, if you have aspirations for a career in Customer Service, Information Technology, Human Resources, Finance, Project Management, or Marketing fields-our company wants to show you the way!
Let CBE help you DISCOVER, DEVELOP, and DEFINE YOUR CAREER!
Description
Our Government Collection Specialists work diligently to link consumers with the best way to remedy their situation to resolve their account. Customer satisfaction must be the end in mind while meeting both CBE and client standards and following all state and federal debt collection laws. The desired applicant is motivated to work in a team-oriented, competitive environment with an emphasis placed on effective listening skills, a solution-driven mindset, complete and accurate documentation of the phone call, and providing excellent customer service.
At CBE we pride ourselves on a small-team dynamic to prevent new hires from feeling "lost in the shuffle" and provide ample resources to ensure success and promote a competitive and fun work environment.
Would you describe yourself with any of the following characteristics?
If so, this could be an excellent opportunity for YOU!
Motivated
Engaged
Disciplined
Personable
Competitive
Problem solver
Eager
Outgoing
Reliable
Effective Communicator
Details
In this role you will experience a fast-paced environment with unlimited income potential that can be rewarding and satisfying. Your day will typically consist of the following:
Provide excellent customer service to all consumers and third parties on both inbound and outbound calls
Government Collection Specialists handle between 100-150 calls per day and work in a call center or remote work environment
Be a problem-solver and work with consumers to come to a resolution on their account
Utilize a call flow that guides you through your calls
Locate consumer contact information
Ability to positively and efficiently implement changes required by the client
Review statistics that are sent by management to ensure job requirements are being met
Work with CBE's management team on your personal growth and positively execute on areas of improvement and opportunity
Ability to work in a positive and collaborative manner with co-workers
For employees who go above and beyond and other expectations:
There will be potential for commission in addition to the hourly pay.
General Information
Location: Cedar Falls, Iowa
Relocation Expense Covered: No
Employee Type: Full Time
Industry: Call Center
Required Degree: High school or GED
Manage Others: No
Requirements: U.S. Citizenship or 3-year legal residence
Position Quick View
Wage: $20.00 - $26.00 Hourly
Commission: There is potential for commission.
Hours: 3 shifts a week of 8a-430p and 2 shifts until 8pm.
Remote Option: N/A
Training: 3 Weeks Paid
If you have questions about this position, please call HR at319-833-1099.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender, genetic information, disability, veteran status or other protected statuses in accordance with applicable federal, state and local laws. Background checks and drug testing required.
CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.
CF#1
CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.
