Name of the role: Customer Onboarding and Platform Support Analyst
Purpose of the role:
The role serves as the bridge between Cisco and the customer during the early stages of the customer lifecycle, ensuring customers achieve value from Cisco IQ quickly while minimizing onboarding issues and adoption barriers.
Primary Language: English
Secondary Language: Spanish / Portuguese (Not a must-have requirement)
Work Location: US – Hybrid / Remote, Preferred work location: Farmington, MI
Support Hours: EST and PST time zones
Should Have:
• 2-4 Years of professional experience in customer service
• Experience in customer onboarding, account management, platform operations, service
desk functions, or customer support environments.
• Hands-on experience with user provisioning, identity and access management (IAM), or
related account administration tools.
• Good understanding of user lifecycle management, including onboarding, access
modification, and offboarding processes.
• Strong verbal and written communication skills, with the ability to effectively present
information to customers and stakeholders.
• Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and
reporting/dashboard tools.
• Strong analytical and problem-solving capabilities
• Customer-facing experience with a customer-centric approach
• Proficiency in CRM tools and customer management platforms
• Basic understanding of technology and networking concepts
• Ability to coordinate across cross-functional teams
• Strong organizational and follow-up skills
Good to have:
• Familiarity with platforms such as Cisco Meraki, Webex, Intersight, SD-WAN, or comparable
enterprise technology solutions.
• Experience in reporting, tracking, and data analysis
• Hands-on experience with user provisioning, identity and access management (IAM), or
related account administration tools.
Company Description
K-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years.
Why K-Tek
K-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right".
Vision / Mission
At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.
K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300+ consultants working at different client’s sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.