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Remote Chat Support Jobs in Connecticut (NOW HIRING)

Acusensus United States

Helpdesk Support

East Hartford, CT · Remote

$19.75 - $26.50/hr

Deliver remote support for trailer and vehicle setup and certification operations. * Troubleshoot remote camera systems and manage L1 responses, from power cycling to database changes. * Document ...

The Hartford

AVP Applied AI

Hartford, CT · On-site +1

... support complex risks, bespoke products, and profitable growth across specialty markets ... This role can have a Hybrid or Remote work schedule. Candidates who live near one of our office ...

The Hartford

AVP Applied AI

Hartford, CT · On-site +1

$182K - $273K/yr

... support complex risks, bespoke products, and profitable growth across specialty markets ... This role can have a Hybrid or Remote work schedule. Candidates who live near one of our office ...

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Remote Chat Support information

See Connecticut salary details

$13

$24

$42

How much do remote chat support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote chat support in Connecticut is $24.78, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $26.97 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Connecticut?

The most popular types of Chat Support jobs in Connecticut are:

What are popular job titles related to Remote Chat Support jobs in Connecticut?

For Remote Chat Support jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support jobs in Connecticut look for?

The top searched job categories for Remote Chat Support jobs in Connecticut are:

What cities in Connecticut are hiring for Remote Chat Support jobs?

Cities in Connecticut with the most Remote Chat Support job openings:

Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Connecticut as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% Remote job distribution, with an average salary of $51,540 per year, or $24.8 per hour.

Helpdesk Support

Acusensus United States

East Hartford, CT • Remote

$19.75 - $26.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

About us
Acusensus pioneers intelligent road safety enforcement solutions that can be rapidly deployed to address road safety challenges. Our mission is simple: changing behaviours, saving lives. Using advanced AI and hardware technology, we deliver fixed-location, trailer-based, and vehicle-based enforcement solutions for governments across Australia, the US, the UK, and New Zealand. Founded in 2018, we've grown into a genuinely global technology company - and we're looking for people who want their work to matter.

About the role
You'll be the frontline of our Help Desk operation, supporting a 24/7 roster and ensuring our enforcement technology stays online, accurate, and ready to deliver prosecutable evidence when it matters.

What you'll do:

  • Provide day-to-day Help Desk services and escalate unresolved issues to the appropriate point of contact.
  • Monitor alarms and system performance indicators across deployed assets.
  • Deliver remote support for trailer and vehicle setup and certification operations.
  • Troubleshoot remote camera systems and manage L1 responses, from power cycling to database changes.
  • Document responses and findings clearly for L2 escalation.
  • Support onboarding and training of new Help Desk team members.
  • Maintain accurate records and contribute ideas to improve Help Desk processes.

Requirements

About you
You're organised, technically curious, and calm under pressure and known as someone who genuinely enjoys solving problems and keeping systems running.

You'll bring:

  • Minimum 3 years of help desk or technical support experience.
  • Technical proficiency in Help Desk requirements and methodologies.
  • Experience with remote troubleshooting and day-to-day support workflows.
  • Experience working with ticketing systems.
  • Experience supporting operations teams and field road safety trailer operators.
  • Motivation and drive with a passion for delivering a high level of service.
  • Availability to work rotating shifts.
  • Strong active listening, attention to detail, and problem-solving skills.
  • Well-developed interpersonal and communication skills.
  • Solid numerical and analytical ability.
  • Eligibility to work in the United States.
  • Willingness to undergo pre-employment checks.

Desirable:

  • Experience supporting hardware-connected systems such as cameras or vehicles.
  • Experience with Linux operating systems.
  • Experience with AWS.
  • Willingness to learn basic electrical/mechanical assembly and repairs.

A quick note on the realities of the role: this position supports a 24/7 operation, so early mornings, evenings, or weekend work will come up.

Benefits

Why join us?

Work that saves lives
You'll keep the Help Desk running behind Acusensus's road safety enforcement solutions deployed across the US to reduce road fatalities and injuries.

Hands-on technical variety
From remote camera troubleshooting to trailer/vehicle setup support and database changes, no two shifts look the same and you'll build real technical depth in Linux and AWS environments along the way.

Benefits

  • Medical, dental and vision
  • 401k
  • PTO starting at 10 days per year

Ready to be part of our mission? Apply now.
Visit www.acusensus.com.au/careers or submit your application directly through this advertisement. If you have any questions or would like to discuss the role in greater detail, please email careers@acusensus.com.


Acusensus is building a diverse and inclusive workplace where everyone feels valued, respected, and empowered to drive positive change. We're committed to fostering an environment where creativity and authenticity are celebrated. No matter your background, if you're passionate about making a difference, we encourage you to apply.

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