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Remote Chat Agent Jobs in Connecticut (NOW HIRING)

Domestic and General Group Limited

$22/hr

Remote - Anywhere in the United States Salary: $22.00 per hour Contract: Full Time, 40 hours per ... The agent is essential to ensuring customer satisfaction while adhering to financial ...

The Long Agency

Life Insurance Sales Agent

Hartford, CT · On-site +1

$30K - $160K/yr

As a Life Insurance Sales Agent with the Long Agency, you will work with individuals and families who have requested information about life insurance coverage. This is a consultative sales role ...

The Summers Group

Life Insurance Sales Agent

Hartford, CT · On-site +1

$30K - $160K/yr

No agent's success, earnings, or production results should be viewed as typical, average, or expected. Not all agents achieve the same or similar results, and no particular results are guaranteed.

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All JobsChat Agent JobsRemote Chat Agent JobsRemote Chat Agent Jobs in Connecticut

Remote Chat Agent information

What is a remote chat agent?

Remote chat agents are customer service professionals who assist customers via online chat platforms, rather than over the phone or in person. They work from a remote location, such as their home, using computers and internet connections to communicate with clients or customers. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. Remote chat agents often work for various industries, including retail, technology, and financial services, offering support through live chat, messaging apps, or social media.

What does a remote chat agent do?

A remote chat agent answers customer questions through an online chat platform. Your primary responsibilities are to assist customers and troubleshoot issues. You address minor problems and escalate complicated situations to the proper resources. You connect with clients quickly and provide live help. Your duties include using the chat platform, diagnosing the client's problem, communicating until full satisfaction, and assisting with resolutions. A remote chat agent can work in a call center, office environment, or from home.

What are the key skills and qualifications needed to thrive as a remote chat agent, and why are they important?

To thrive as a Remote Chat Agent, you need excellent written communication, strong typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing software is typically required. Outstanding problem-solving abilities, patience, and attention to detail help agents deliver a positive customer experience. These skills are crucial for efficiently resolving customer inquiries and maintaining high satisfaction in a remote, fast-paced environment.

What are some common challenges faced by remote chat agents, and how can they be managed effectively?

Remote Chat Agents often encounter challenges such as handling multiple conversations simultaneously, maintaining a consistent and friendly tone, and resolving customer issues efficiently without face-to-face interaction. Effective time management, clear written communication skills, and familiarity with the company’s resources and support tools are essential for success. Many organizations provide training, knowledge bases, and regular team check-ins to help agents stay informed and supported while working remotely.
More about Remote Chat Agent jobs

What are the most commonly searched types of Chat Agent jobs in Connecticut?

The most popular types of Chat Agent jobs in Connecticut are:

What are popular job titles related to Remote Chat Agent jobs in Connecticut?

For Remote Chat Agent jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Remote Chat Agent jobs in Connecticut look for?

The top searched job categories for Remote Chat Agent jobs in Connecticut are:

What cities in Connecticut are hiring for Remote Chat Agent jobs?

Cities in Connecticut with the most Remote Chat Agent job openings:

Remote Chat Agent jobs near you
Infographic showing various Remote Chat Agent job openings in Connecticut as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution.

Customer Resolutions Agent

Domestic and General Group Limited

On-site, Remote

$22/hr

Full-time

Posted 7 days ago

Job description

Customer Resolutions Agent
Location: Remote - Anywhere in the United States
Salary: $22.00 per hour
Contract: Full Time, 40 hours per week
Protecting appliances. Supporting customers. Solving problems with confidence.
We have a great opportunity for a Customer Resolutions Agent to join our US Contact Centre This position is customer facing and can impact customer retention by providing world class service when a repair journey has fallen short of standards. This role is vital in both maintaining and exceeding established service SLAs for warranty support. The agent is essential to ensuring customer satisfaction while adhering to financial responsibilities of the plan T&Cs.
About You
To be successful in this role, you will need:
  • Prior experience in a customer resolutions or complaints handling role, with strong proven complaints handling experience
  • Confidence in decision-making, under pressure
  • Ability to work autonomously
  • High attention to detail and accuracy
  • A passion to deliver a first-class customer service
  • Enthusiasm for working in a fast-paced environment
  • Excellent communication skills
  • Strong Microsoft Office experience with Word, Excel and Powerpoint
  • Great team spirit and company culture!

The Role
This role is responsible for working closely with our customers and provides resolutions to include case management, complaints, service repairs and claims, accidental damage/accessories and product replacements
As a skilled customer service resolutions agent, you'll always make sure that the customer's interest comes first. You understand the customer's perspective and have a natural ability to build a strong rapport. The most successful agents champion the customer voice and pride themselves on customer satisfaction.
What You'll Do
  • Ensure positive customer outcomes for escalations, complaints, service requests, product replacements
  • Be the voice of the customer by listening with empathy and acknowledging concerns
  • Adhere to KPI(s), as defined by the leadership team, to ensure departmental expectations and customer outcomes are met

The culture at Domestic at General is creative, fast-moving and exciting as we're going through a period of transformational change where customers are at the heart of everything we do... do not miss out on an opportunity to be part of both our culture and growth, apply now!
Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

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