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Remote Chat Support Assistant Jobs in Raleigh, NC

visionworks

Optometric Assistant (Telehealth)

Knightdale, NC · On-site +1

$12.82 - $17.29/hr

Personally assist remote eye exam processes and act as liaison between patients and Telemedicine ... Execute day-to-day operational activities to support the store's exam lane maintenance and patient ...

Nexora Talent

Remote- Customer Experience Service

Raleigh, NC · Remote

$15.50 - $21.25/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Pavago

Executive Assistant

Raleigh, NC · Remote

Executive Assistant (EA) - Remote | U.S. Hours | Calendar, Travel, Executive Support Position Type: Full-Time, Remote Working Hours: U.S. Client Business Hours (flexibility required) About the Role ...

Pavago

Executive Assistant

Raleigh, NC · On-site +1

Executive Assistant (EA) - Remote U.S. Hours Calendar, Travel, Executive Support Position Type: Full-Time, Remote Working Hours: U.S. Client Business Hours (flexibility required) About the Role We're ...

Pavago

Executive Assistant

Raleigh, NC · Remote

Executive Assistant (EA) - Remote | U.S. Hours | Calendar, Travel, Executive Support Position Type: Full-Time, Remote Working Hours: U.S. Client Business Hours (flexibility required) About the Role ...

Pavago

Executive Assistant

Raleigh, NC · Remote

Executive Assistant (EA) - Remote | U.S. Hours | Calendar, Travel, Executive Support Position Type: Full-Time, Remote Working Hours: U.S. Client Business Hours (flexibility required) About the Role ...

Actalent

Pharmacy Technician

Cary, NC · Remote

$17.25 - $21/hr

... via chat or email. * Assist with projects such as yearly insurance reverification and other ... Support a phone-based, end-to-end prior authorization model by taking ownership of the process from ...

Liberty Mutual

Remote Payroll Clerk

Raleigh, NC · On-site +1

$1.0K - $1.5K/mo

Key Responsibilities: - Assist in processing requests for reimbursements - Handle fronted fee ... support to other payroll team members as needed Requirements: - Personal computer with printer ...

New

The Williams Agency

Remote Insurance Agents

Durham, NC · On-site +1

$50K - $175K/yr

To support our agents in building meaningful, sustainable careers while changing lives -- starting ... If you're curious about what's possible here, let's chat! By submitting this form, you agree to ...

Serigor, Inc.

Project Coordinator (Remote)

Raleigh, NC · On-site +1

Project Coordinator (Remote) Location: Raleigh, NC Duration: 12+ Months with possible extension The ... * Assist with version control, document formatting, and quality checks * Provide logistical support ...

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All JobsChat Support JobsRemote Chat Support Assistant JobsRemote Chat Support Assistant Jobs in Raleigh, NC

Remote Chat Support Assistant information

See Raleigh, NC salary details

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How much do remote chat support assistant jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote chat support assistant in Raleigh, NC is $18.07, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $19.86 per hour, depending on experience, location, and employer.

What is the difference between Remote Chat Support Assistant vs Remote Customer Service Representative?

AspectRemote Chat Support AssistantRemote Customer Service Representative
CredentialsBasic computer skills, communication skillsSimilar credentials, often with additional customer service training
Work EnvironmentOnline, from home or remote locationsOnline or call center, remote or on-site
Industry UsageCustomer support via live chat platformsCustomer support via phone, email, or chat
Search & Comparison IntentFocus on chat-based roles, remote support jobsBroader customer service roles, including phone support

The Remote Chat Support Assistant primarily handles customer inquiries through live chat, focusing on quick, written communication. In contrast, the Remote Customer Service Representative may handle inquiries via chat, phone, or email, often requiring more diverse communication skills. Both roles are remote, require similar credentials, but differ in communication channels and scope of interaction.

What are the key skills and qualifications needed to thrive as a remote chat support assistant, and why are they important?

To thrive as a Remote Chat Support Assistant, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or Freshdesk is typically required. Strong soft skills include patience, active listening, and the ability to multitask efficiently in a fast-paced virtual environment. These skills ensure prompt, accurate, and empathetic support, leading to higher customer satisfaction and effective issue resolution.

What is a remote chat support assistant?

Remote Chat Support Assistants are professionals who provide customer service or technical support through online chat platforms, typically from a work-from-home or remote location. They assist customers by answering questions, resolving issues, and offering guidance using chat tools on websites, apps, or social media. This role requires strong written communication skills, the ability to multitask, and proficiency with digital tools. Remote Chat Support Assistants help businesses deliver efficient, real-time support to customers without needing to speak over the phone.

How does a remote chat support assistant typically collaborate with other team members while working remotely?

As a Remote Chat Support Assistant, collaboration with your team is often facilitated through digital communication tools such as Slack, Microsoft Teams, or internal ticketing systems. You’ll regularly participate in virtual meetings, share updates on customer issues, and escalate complex cases to supervisors or technical teams when needed. While most of your work is independent, staying connected and communicating clearly with colleagues is crucial for consistent customer service and knowledge sharing. Adapting to various time zones and maintaining proactive communication helps ensure smooth team operations in a remote environment.
What are the most commonly searched types of Remote Chat Support jobs in Raleigh, NC? The most popular types of Remote Chat Support jobs in Raleigh, NC are:
What are popular job titles related to Remote Chat Support Assistant jobs in Raleigh, NC? For Remote Chat Support Assistant jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support Assistant jobs in Raleigh, NC look for? The top searched job categories for Remote Chat Support Assistant jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Chat Support Assistant jobs? Cities near Raleigh, NC with the most Remote Chat Support Assistant job openings:
Remote Chat Support Assistant jobs near you
Infographic showing various Remote Chat Support Assistant job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $37,591 per year, or $18.1 per hour.

Optometric Assistant (Telehealth)

visionworks

Knightdale, NC • On-site, Remote

$12.82 - $17.29/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

About Us:

Want to bring the “care” back to the vision care industry? We're looking for charismatic types who are ready to be the heart of our brand. Whether it's a friendly voice over the phone, or a welcoming smile when a patient walks into your store, we need individuals who are passionate about helping customers look great and see great.

Pay Class: Full Time 

Pay Rate: $12.82 - 17.29 per hour

The Role:

 

A Visionworks Onsite Telehealth Specialist (TS)/Optometric Assistant (Telehealth) is the very face of our patient care and is dedicated to ensuring the best possible journey for every patient during our Telemed remote eye exam. This person is trained and knowledgeable about eye health and preliminary testing, optics, our products/services and managed vision care. The TS personally takes the patient through their entire Visionworks experience ensuring their eye exam and eyewear needs are met in a simple, human and bold way.

  • Personally assist remote eye exam processes and act as liaison between patients and Telemedicine Remote Physicians
  • Maintain complete and accurate patient records before conducing preliminary testing.
  • Introduce patient to OD and provide OD with important patient information.
  • Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
  • Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.

Qualifications:

  • Related customer or patient experience preferred, but not necessary.
  • HS diploma, GED or equivalent related job experience

What we offer!

At Visionworks, we offer a generous, competitive benefits package (for our part timers, too!) and exclusive employee discounts —including but not limited to

  • Vision Coverage
  • Paid Parental Leave
  • Bereavement Leave
  • 401 (k) Savings Plan
  • Paid Time off
  • Milestone anniversary awards
  • Medical, Dental for Full Timers
  • And more!

Everyone has a story that makes them who they are. At Visionworks, we’re looking for charismatic people who can lead authentically and with their own unique voice. We are actively committed to fostering an environment where all are seen and heard equally as we embrace Diversity, Equity and Inclusion (DE&I).

For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Compensation range for the roles is above. Applicable salary rangers may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses, equity, and commissions.

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