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Remote Chat Support Agent Jobs in Merrick, NY (NOW HIRING)

Interviews Chat

Virtual Assistant

Manhattan, NY · Remote

$50K - $70K/yr

Interviews Chat is an AI platform that helps people ace their job interviews. Our Interview Copilot ... Handling light customer support (we'll train you!). * Updating spreadsheets, documents, and ...

Interviews Chat

Data Analyst

Manhattan, NY · Remote

$70K - $100K/yr

Interviews Chat is an AI platform that helps people ace their job interviews. Our Interview Copilot ... Support pricing, onboarding, and feature decisions with data. * Translate numbers into clear ...

Interviews Chat

Product Manager

Manhattan, NY · Remote

$90K - $120K/yr

... Chat continues to scale. You'll work closely with the founder, engineering, support, and growth to ... What We Offer: * 100% remote work with flexible hours. * Competitive salary (depending on ...

Interviews Chat

DevOps Engineer

Manhattan, NY · Remote

$60K - $120K/yr

Interviews Chat is an AI platform that helps people ace their job interviews. Our Interview Copilot ... Fully remote role with flexible hours. * Competitive salary (based on experience). * Direct ...

Interviews Chat

Product Manager

Manhattan, NY · Remote

$90K - $120K/yr

... Chat continues to scale. You'll work closely with the founder, engineering, support, and growth to ... What We Offer: * 100% remote work with flexible hours. * Competitive salary (depending on ...

Interviews Chat

Full-Stack Engineer

Manhattan, NY · Remote

$90K - $150K/yr

Interviews Chat is an AI platform that helps people ace their job interviews. Our Interview Copilot ... Collaborate closely with product and support to turn real user problems into solutions. * Design ...

Interviews Chat

Data Analyst

Manhattan, NY · Remote

$70K - $100K/yr

Interviews Chat is an AI platform that helps people ace their job interviews. Our Interview Copilot ... Support pricing, onboarding, and feature decisions with data. * Translate numbers into clear ...

Interviews Chat

Full-Stack Engineer

Manhattan, NY · Remote

$90K - $150K/yr

Interviews Chat is an AI platform that helps people ace their job interviews. Our Interview Copilot ... Collaborate closely with product and support to turn real user problems into solutions. * Design ...

Interviews Chat

Virtual Assistant

Manhattan, NY · Remote

$50K - $70K/yr

Interviews Chat is an AI platform that helps people ace their job interviews. Our Interview Copilot ... Handling light customer support (we'll train you!). * Updating spreadsheets, documents, and ...

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How much do remote chat support agent jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote chat support agent in Merrick, NY is $19.53, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $22.40 per hour, depending on experience, location, and employer.

What is a Remote Chat Support Agent job?

A Remote Chat Support Agent assists customers by answering questions, troubleshooting issues, and providing support through online chat platforms. They typically work from home and communicate with customers via text-based messaging rather than phone calls. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company’s products or services. Agents may handle multiple conversations at once and use scripts or knowledge bases to provide accurate responses.

What are the key skills and qualifications needed to thrive in the Remote Chat Support Agent position, and why are they important?

To thrive as a Remote Chat Support Agent, you need excellent written communication skills, quick typing abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools such as Zendesk or Freshdesk is typically required. Strong problem-solving skills, patience, and the ability to remain professional under pressure help candidates excel in this customer-facing role. These skills are vital for efficiently resolving customer inquiries, maintaining a positive brand image, and delivering high-quality support from a remote environment.

What does a typical day look like for a Remote Chat Support Agent?

A typical day for a Remote Chat Support Agent involves responding to customer inquiries via live chat, addressing concerns, troubleshooting issues, and documenting interactions in the company's support platform. Agents often manage multiple chat conversations simultaneously while meeting response time and customer satisfaction targets. They may collaborate with team members and supervisors virtually, escalate complex issues as needed, and participate in regular training sessions to stay updated on products or services. The role is generally structured with set shifts, but offers flexibility in work location, making it a popular choice for those seeking remote opportunities.
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What cities near Merrick, NY are hiring for Remote Chat Support Agent jobs? Cities near Merrick, NY with the most Remote Chat Support Agent job openings:
Remote Chat Support Agent jobs near you

Customer Support Specialist

Remote Talent Cloud

New York, NY • Remote

$20/hr

Full-time, Part-time

Posted 23 days ago

Job description

As a Customer Support Specialist, you’ll play a key role in ensuring our clients’ customers receive top-notch support. Your main responsibilities will include:

  • Responding to customer inquiries via phone, email, and/or chat
  • Providing fast, friendly, and professional assistance
  • Troubleshooting product and service issues to find optimal solutions
  • Maintaining detailed and accurate records of customer interactions
  • Staying up to date on client products, services, and policies to provide accurate information
  • Collaborating with teammates and sharing feedback to continuously improve the customer experience

Requirements

We’re looking for highly motivated individuals with a customer-first attitude and the ability to work independently. The ideal candidate will have:

  • This is a fully remote position, but you must be located within the United States
  • Fluent in speaking, writing, and reading the English language
  • A reliable Internet connection and computer
  • A positive, professional attitude and a passion for helping others
  • The ability to work independently in a distraction-free home office
  • Previous customer support experience is a plus, but not required

Benefits

  • Fully remote: work from anywhere within the United States
  • Full-time and part-time available
  • Competitive hourly pay from $20/hr