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Remote Chat Support Agent Jobs in Buffalo, NY (NOW HIRING)

Lake FX Logistics

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Freight Broker Agent (Remote - 1099 Commission)

Buffalo, NY · Remote

$45K - $200K/yr

Freight Broker Agent (Remote - 1099 Commission) Lake FX Logistics | Buffalo, NY (Remote) The Lake ... The Compensation & Support Package We provide the infrastructure; you provide the drive. * Tiered ...

4Leaf Services

Independent Freight Agent

Buffalo, NY · Remote

$51.52K - $150K/yr

Back-Office Support (billing, invoicing, admin workflows) * Fully Remote Work * Access to Digital ... Agent experience OR 2+ years logistics sales and dispatch experience * Strong communication and ...

Acara Solutions

Senior Accountant

Buffalo, NY · On-site +1

$71.70K - $90.10K/yr

... remote employees) and ensure ongoing compliance * Support DCAA/DCMA requests, incurred cost ... AI agent role is to help speed up your hiring process by answering questions, confirming basic ...

ForgeFit

Remote Customer Service Specialist

Buffalo, NY · On-site +1

$16.50 - $21.75/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

HMG Careers

Sales and Service Agent Remote

Buffalo, NY · Remote

$69K/yr

While this position is remote, you will have lots of support. Qualities We Value: * Willingness to learn and be coached as we provide comprehensive training. * Outgoing and Friendly Personality: a ...

HMG Careers

Remote Sales and Service Agent

Buffalo, NY · Remote

$69K/yr

While this position is remote, you will have lots of support. Qualities We Value: * Willingness to learn and be coached as we provide comprehensive training. * Outgoing and Friendly Personality: a ...

HMG Careers

Sales and Service Agent Remote

Kenmore, NY · Remote

$69K/yr

While this position is remote, you will have lots of support. Qualities We Value: * Willingness to learn and be coached as we provide comprehensive training. * Outgoing and Friendly Personality: a ...

HMG Careers

Remote Sales and Service Agent

Kenmore, NY · Remote

$69K/yr

While this position is remote, you will have lots of support. Qualities We Value: * Willingness to learn and be coached as we provide comprehensive training. * Outgoing and Friendly Personality: a ...

Acara Solutions

Process Analyst II

Buffalo, NY · Remote

$37.50/hr

Remote, NY Employment Type: Temp (3 Months) Industry: Banking Compensation: $37.50/Hour Schedule ... Support process improvement initiatives by developing actionable recommendations and business cases.

Acara Solutions

Software Engineer

Buffalo, NY · Remote

$65/hr

Buffalo, NY preferred, open to remote Employment Type: Contract (12 months) Industry: Banking ... This work directly supports enhancements to the organization's digital sales and onboarding ...

Acara Solutions

Accountant

Buffalo, NY · On-site +1

Monday-Friday, remote with flexibility to go onsite when needed About the Opportunity: The ... Prepare and review journal entries with appropriate supporting documentation. * Develop and review ...

Aleron

Executive Assistant

Buffalo, NY · Remote

Description The Executive Assistant provides high-level administrative support to senior leadership ... AI agent role is to help speed up your hiring process by answering questions, confirming basic ...

Acara Solutions

Executive Assistant

Buffalo, NY · Remote

The Executive Assistant provides high-level administrative support to senior leadership, ensuring ... AI agent role is to help speed up your hiring process by answering questions, confirming basic ...

Disabled Veteran Solutions

Customer Service Agent

Alabama, NY · Remote

$14 - $18.75/hr

Remote Inbound Customer Service Representative (Full-Time) Disabled Veteran Solutions (DVS) Make an ... As a member of our team, you will serve as a trusted point of contact-providing support, guidance ...

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Remote Chat Support Agent information

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How much do remote chat support agent jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote chat support agent in Buffalo, NY is $18.47, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $21.20 per hour, depending on experience, location, and employer.

What is a Remote Chat Support Agent job?

A Remote Chat Support Agent assists customers by answering questions, troubleshooting issues, and providing support through online chat platforms. They typically work from home and communicate with customers via text-based messaging rather than phone calls. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company’s products or services. Agents may handle multiple conversations at once and use scripts or knowledge bases to provide accurate responses.

What are the key skills and qualifications needed to thrive in the Remote Chat Support Agent position, and why are they important?

To thrive as a Remote Chat Support Agent, you need excellent written communication skills, quick typing abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools such as Zendesk or Freshdesk is typically required. Strong problem-solving skills, patience, and the ability to remain professional under pressure help candidates excel in this customer-facing role. These skills are vital for efficiently resolving customer inquiries, maintaining a positive brand image, and delivering high-quality support from a remote environment.

What does a typical day look like for a Remote Chat Support Agent?

A typical day for a Remote Chat Support Agent involves responding to customer inquiries via live chat, addressing concerns, troubleshooting issues, and documenting interactions in the company's support platform. Agents often manage multiple chat conversations simultaneously while meeting response time and customer satisfaction targets. They may collaborate with team members and supervisors virtually, escalate complex issues as needed, and participate in regular training sessions to stay updated on products or services. The role is generally structured with set shifts, but offers flexibility in work location, making it a popular choice for those seeking remote opportunities.
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Remote Chat Support Agent jobs near you
Infographic showing various Remote Chat Support Agent job openings in Buffalo, NY as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $38,421 per year, or $18.5 per hour.
Freight Broker Agent (Remote - 1099 Commission)

Freight Broker Agent (Remote - 1099 Commission)

Lake FX Logistics

Buffalo, NY • Remote

$45K - $200K/yr

Full-time

Posted 25 days ago

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Job description

Freight Broker Agent (Remote – 1099 Commission)

Lake FX Logistics | Buffalo, NY (Remote)

The Lake FX Story

At Lake FX Logistics, we believe logistics is a people business powered by technology. Since 2022, we’ve built our reputation on a foundation of teamwork, honesty, and treating our customers like family. As we enter our fourth year of business, we’re ready to scale—and we want partners who are ready to grow with us.

We aren’t just looking for "brokers"; we’re looking for motivated individuals who want to belong to a culture that values empowerment, inclusion, and the future of logistics tech.

Position Overview

We are seeking independent Freight Broker Agents to join our team in a 1099, commission-based capacity. This is a fully remote role where you have the autonomy to build your own success while backed by a supportive, tech-forward home office.

The Compensation & Support Package

We provide the infrastructure; you provide the drive.

  • Tiered Commission: Starting at 60%–70% (based on experience).
  • Payouts: Weekly pay based on sales.
  • Bonus Potential: Performance-based incentives.
  • Full Tech Stack: Access to our TMS, CRM, Load Boards, Phone System, and Company Email.
  • Operational Support: We handle the accounting, credit checks, and back-office heavy lifting.
  • Leads: Internal lead lists are available to help you kickstart your pipeline.

What You’ll Do

  • Build Your Portfolio: Identify, land, and nurture relationships with shippers and carriers.
  • Negotiate: Secure competitive rates to ensure profitability for you and value for the customer.
  • Execute: Monitor shipments from pickup to delivery, ensuring safety and on-time performance.
  • Manage: Collect and upload all shipping documentation into the TMS for streamlined accounting.
  • Collaborate: Work closely with the Lake FX team to refine processes and combat industry fraud.

What We’re Looking For

  • Experience: Minimum 2 years of freight brokerage, logistics, or transportation experience.
  • Book of Business: Highly preferred (though not required for the right candidate).
  • Mindset: Self-motivated, goal-oriented, and passionate about the "hustle" of logistics.
  • Integrity: Honest, reliable, and committed to working in good faith.
  • Location: Remote; however, candidates within driving distance of Buffalo, NY, are a plus for occasional face-to-face collaboration.

Why Lake FX?

"We harness the power of human connection. Whether you’re a veteran broker or a rising star, you belong here."

Ready to take the next step in your career? Join a young, hungry business where your voice matters

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