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Remote Chat Support Agent Jobs in Merrick, NY (NOW HIRING)

Responsibilities This role is 100% remote and includes shifts As a 1st level customer support agent ... You will receive functional and technical inquiries and faults via the live chat, by e-mail and ...

Customer Support Agent

Manhattan, NY · Remote

$20.75 - $27.50/hr

The Customer Support Agent will be the primary point of contact for inbound leads, current clients ... Work Schedule & Location Full-time, remote position Monday to Friday, 10:00 AM - 6:00 PM Eastern ...

Channel Sales Support Agent (Reseller)

New York, NY · Remote

$20.75 - $28.50/hr

About the role The Channel Sales Support Agent is the operational backbone for our reseller sales ... Remote-first (office optional) * Hours: Full-time, Monday-Friday, 9:00 AM - 5:30 PM (flexibility ...

We treat support as a product, owning the full end-to-end experience- from AI-powered chat and ... AI agent optimization - building the tools, methods, workflows of an empowered + effective customer ...

Whether you're building our products, supporting our customers, growing our community, or shaping ... remote. For location-specific details, please connect with our recruiting team. What you will do:

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Remote Chat Support Agent information

See Merrick, NY salary details

$11

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How much do remote chat support agent jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote chat support agent in Merrick, NY is $19.53, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $22.40 per hour, depending on experience, location, and employer.

What is a Remote Chat Support Agent job?

A Remote Chat Support Agent assists customers by answering questions, troubleshooting issues, and providing support through online chat platforms. They typically work from home and communicate with customers via text-based messaging rather than phone calls. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company’s products or services. Agents may handle multiple conversations at once and use scripts or knowledge bases to provide accurate responses.

What are the key skills and qualifications needed to thrive in the Remote Chat Support Agent position, and why are they important?

To thrive as a Remote Chat Support Agent, you need excellent written communication skills, quick typing abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools such as Zendesk or Freshdesk is typically required. Strong problem-solving skills, patience, and the ability to remain professional under pressure help candidates excel in this customer-facing role. These skills are vital for efficiently resolving customer inquiries, maintaining a positive brand image, and delivering high-quality support from a remote environment.

What does a typical day look like for a Remote Chat Support Agent?

A typical day for a Remote Chat Support Agent involves responding to customer inquiries via live chat, addressing concerns, troubleshooting issues, and documenting interactions in the company's support platform. Agents often manage multiple chat conversations simultaneously while meeting response time and customer satisfaction targets. They may collaborate with team members and supervisors virtually, escalate complex issues as needed, and participate in regular training sessions to stay updated on products or services. The role is generally structured with set shifts, but offers flexibility in work location, making it a popular choice for those seeking remote opportunities.
What job categories do people searching Remote Chat Support Agent jobs in Merrick, NY look for? The top searched job categories for Remote Chat Support Agent jobs in Merrick, NY are:
What cities near Merrick, NY are hiring for Remote Chat Support Agent jobs? Cities near Merrick, NY with the most Remote Chat Support Agent job openings:

Remote Chat Support Agent - Entry Level

Carlsbad Tech

Manhattan, NY • Remote

$20.75 - $27.50/hr

Full-time

This job post has expired today. Applications are no longer accepted.


Job description

A technology academy is seeking a Remote Chat Support Associate to provide exceptional customer service through live chat support. This entry-level position is fully remote and requires strong communication skills and a customer-centric approach. Responsibilities include responding to inquiries, assisting with troubleshooting, and maintaining documentation in the CRM system.

Join our dynamic team and help enhance customer experiences while enjoying flexible working hours. #J-18808-Ljbffr