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Remote Chat Support Agent Jobs in Merrick, NY (NOW HIRING)

SeatGeek

Engineering Manager, SupportX

New York, NY · On-site +1

We treat support as a product, owning the full end-to-end experience- from AI-powered chat and voice interactions to agent tooling, self-service deflection, and integrations with SeatGeek's order ...

Clicks Talent

Influencer & Talent Agent

New York, NY · On-site +1

$1.0K - $10K/mo

Remote (Work from Anywhere) Job Type: ⏰ Full-Time Freelance Contract (Flexible Hours ... Represent, support, and strategically guide a roster of provided influencers, helping them grow ...

Krieger Real Estate

Real Estate Agent

New York, NY · Remote

$48K - $196K/yr

... support converge to elevate your real estate career. This is a remarkable opportunity for licensed ... Fully Remote / Cloud-Based Brokerage * Personal Brand Ownership About Krieger Real Estate LLC ...

LifeMD

Director of Customer Experience

Manhattan, NY · On-site +1

... remote contact center team across multiple channels (voice, chat, email, SMS). Setting KPIs ... support functions including AI voice (conversational IVR), chatbots, and agent-assist tools ...

LifeMD

Director of Customer Experience

Manhattan, NY · Remote

... remote contact center team across multiple channels (voice, chat, email, SMS). Setting KPIs ... support functions including AI voice (conversational IVR), chatbots, and agent-assist tools ...

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Remote Chat Support Agent information

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$11

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$31

How much do remote chat support agent jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote chat support agent in Merrick, NY is $19.53, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $22.40 per hour, depending on experience, location, and employer.

What is a remote chat support agent?

A Remote Chat Support Agent assists customers by answering questions, troubleshooting issues, and providing support through online chat platforms. They typically work from home and communicate with customers via text-based messaging rather than phone calls. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company’s products or services. Agents may handle multiple conversations at once and use scripts or knowledge bases to provide accurate responses.

What does a remote chat support agent do?

A typical day for a Remote Chat Support Agent involves responding to customer inquiries via live chat, addressing concerns, troubleshooting issues, and documenting interactions in the company's support platform. Agents often manage multiple chat conversations simultaneously while meeting response time and customer satisfaction targets. They may collaborate with team members and supervisors virtually, escalate complex issues as needed, and participate in regular training sessions to stay updated on products or services. The role is generally structured with set shifts, but offers flexibility in work location, making it a popular choice for those seeking remote opportunities.

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Remote Chat Support Agent jobs near you

Customer Support | Travel | Remote

Destination Careers

New York, NY • Remote

$40K - $65K/yr

Other

Re-posted 2 days ago

Job description

Customer Support - Travel Industry (Remote)
Location: Remote - USA Based
Schedule: Flexible | Part-Time or Full-Time Options
 
About Us:
We are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. You'll represent a trusted brand while helping clients with booking support, inquiries, and travel-related questions.
 
Position Overview:
We're looking for a motivated, detail-oriented Customer Support Specialist who thrives in a fast-paced, remote environment. You'll play a vital role in ensuring smooth client experiences by assisting with questions, confirming reservations, and troubleshooting travel-related concerns.
Key Responsibilities:
  • Respond to customer inquiries via email, phone, and chat in a timely and professional manner
  • Provide accurate information about travel bookings, itineraries, and policies
  • Troubleshoot common client issues and escalate complex matters as needed
  • Maintain up-to-date knowledge of supplier systems, policies, and procedures
  • Follow up with clients to ensure satisfaction and support post-booking
  • Log all communications accurately using internal systems
  • Maintain high levels of professionalism and empathy
Preferred Qualifications:
  • Prior experience in customer service or the travel industry is a plus (but not required)
  • Strong communication skills and ability to work independently
  • Comfortable using online tools, booking portals, and CRM systems
  • Tech-savvy with a quiet, professional home workspace
  • Passionate about helping others and delivering great service
  • Must be 18+ and authorized to work in the United States
What We Provide:
  • Full training and ongoing mentorship
  • Travel agent certification (if desired)
  • Access to travel discounts and perks
  • Supportive online community and tools to help you succeed
$40,000 - $65,000 a year
Love helping people? Have a passion for travel? This could be your next favorite remote opportunity!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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