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Remote Email Chat Support Jobs in Merrick, NY (NOW HIRING)

Medsender

Customer Support Specialist

New York, NY · On-site +1

$60K - $80K/yr

Respond to customer questions and issues with urgency, clarity, and empathy via email/chat (and ... Support onboarding and training (as needed): Help new users become confident in Medsender through ...

Ziff Davis

Email Marketing Coordinator

New York, NY · On-site +1

In this full-time, 100% remote role, you will be responsible for the day-to-day execution of our ... Track and analyze key email metrics to provide actionable insights that support the sales pipeline ...

Heritage civil Works

Customer Support Specialist

New York, NY · Remote

$19.75 - $26.50/hr

... across email, live chat, and support ticketing platforms. - Work cross-functionally with ... remote work environment. - Comfortable with CRM tools (like HubSpot, Salesforce, or Zendesk) and ...

Project Expedition

Head of Client Experience

New York, NY · Remote

$80K - $100K/yr

Lead, coach, and develop team leads and support specialists across email, chat, and phone. * Spend ... Employee discounts on thousands of tours and activities Additional Information This is a remote ...

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Remote Email Chat Support information

See Merrick, NY salary details

$14

$26

$45

How much do remote email chat support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote email chat support in Merrick, NY is $26.67, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $29.04 per hour, depending on experience, location, and employer.

Are remote email chat support jobs legit?

Remote email chat support jobs are legitimate roles in customer service that involve assisting customers via email and chat platforms. However, job seekers should verify the employer's credibility, avoid positions that require upfront payments, and look for clear job descriptions and company information to ensure legitimacy.

What are the key skills and qualifications needed to thrive in remote email chat support?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What is a remote email chat support?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

How do you become a remote email chat support?

To become a remote email chat support agent, you typically need strong communication skills, basic computer literacy, and familiarity with customer service tools like live chat software or email platforms. Many employers require a high school diploma or equivalent and may prefer previous customer service experience. Training is often provided, and a reliable internet connection is essential for remote work.

What does a remote email chat support do?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

What are popular job titles related to Remote Email Chat Support jobs in Merrick, NY? For Remote Email Chat Support jobs in Merrick, NY, the most frequently searched job titles are:
What job categories do people searching Remote Email Chat Support jobs in Merrick, NY look for? The top searched job categories for Remote Email Chat Support jobs in Merrick, NY are:
What cities near Merrick, NY are hiring for Remote Email Chat Support jobs? Cities near Merrick, NY with the most Remote Email Chat Support job openings:
Remote Email Chat Support jobs near you

Remote Customer Service Representative

Viajemos Solas pero en Grupo

Manhattan, NY • Remote

$17.50 - $24/hr

Part-time

Re-posted 10 days ago

Job description

We are seeking motivated and customer-focused individuals to join our remote team as Customer Service Representatives. In this role, you will assist clients with inquiries, coordinate reservations and scheduling requests, provide support throughout the customer experience, and help ensure exceptional service standards are maintained.

The ideal candidate is organized, professional, detail-oriented, and enjoys helping others.

Responsibilities
  • Respond to customer inquiries via phone, email, chat, and online platforms
  • Provide accurate information regarding services, options, and availability
  • Assist with reservations, scheduling, and customer coordination
  • Maintain customer records and documentation
  • Follow up with customers regarding requests and appointments
  • Address concerns and escalate issues when appropriate
  • Deliver exceptional customer service and support
  • Participate in ongoing training and team meetings
Qualifications
  • Strong communication and interpersonal skills
  • Excellent customer service mindset
  • Ability to multitask and manage priorities effectively
  • Strong organizational and problem-solving skills
  • Comfortable using online systems, email, and web-based tools
  • Previous customer service, hospitality, administrative, or support experience is a plus
  • High school diploma or equivalent preferred
Benefits
  • Remote work environment
  • Flexible scheduling options
  • Ongoing training and development
  • Supportive team atmosphere
  • Opportunities for professional growth
  • Recognition and performance-based advancement opportunities
Ideal Candidate

You enjoy working with people, have strong attention to detail, communicate professionally, and take pride in providing excellent customer experiences from initial inquiry through completion of services.

Apply