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Remote Chat Email Jobs in Merrick, NY (NOW HIRING)

LifeMD

Director of Customer Experience

New York, NY · Remote

Lead, scale, and continuously optimize a remote contact center team across multiple channels (voice, chat, email, SMS). Setting KPIs, driving performance expectations, and driving continuous ...

Capsule

Pharmacy Technician - NY Remote

New York, NY · On-site +1

$18 - $20.50/hr

Communicating via multiple mediums (phone, text, chat, email) with customers, external partners, and pharmacists to resolve any issues including prior authorizations and provide prescription updates ...

Capsule

Pharmacy Technician - NY Remote

New York, NY · Remote

$18 - $20.50/hr

Communicating via multiple mediums (phone, text, chat, email) with customers, external partners, and pharmacists to resolve any issues including prior authorizations and provide prescription updates ...

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All JobsChat Email JobsRemote Chat Email JobsRemote Chat Email Jobs in Merrick, NY

Remote Chat Email information

See Merrick, NY salary details

$73.2K

$105.2K

$149K

How much do remote chat email jobs pay per year?

As of Aug 28, 2026, the average yearly pay for remote chat email in Merrick, NY is $105,211.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,900.00 and $128,000.00 per year, depending on experience, location, and employer.

What is a remote chat email job?

Remote chat and email jobs are customer service or support positions that allow employees to assist customers via online chat platforms or through email communication, all while working from home or any remote location. These roles typically involve responding to customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction without the need for phone calls. They are popular among individuals seeking flexible work arrangements and those who prefer written communication over verbal interaction.

What skills and qualifications are needed to thrive as a remote chat email support specialist?

To thrive as a Remote Chat Email Support Specialist, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce, and basic computer proficiency are typically required. Patience, problem-solving abilities, and a customer-centric attitude help you stand out in this role. These skills ensure efficient, accurate, and empathetic customer support, which is vital for maintaining customer satisfaction and loyalty in a remote environment.

What are common challenges faced by remote chat email support specialists, and how can they be managed?

Remote Chat Email Support Specialists often face challenges such as managing high volumes of inquiries, maintaining clear and empathetic communication without face-to-face interaction, and adapting to various customer personalities and issues. Staying organized with ticketing systems, using templates for common queries, and actively participating in team meetings can help manage workload and improve response quality. Continuous learning about company products and regular feedback sessions with the team also contribute to personal growth and better customer support.

What is the difference between Remote Chat Email vs Remote Customer Support?

AspectRemote Chat EmailRemote Customer Support
Primary RoleHandling customer inquiries via chat and emailAssisting customers through various channels including phone, chat, and email
Required SkillsExcellent written communication, problem-solving, tech-savvyStrong communication, multitasking, technical knowledge
Work EnvironmentRemote, digital platforms, flexible hoursRemote or hybrid, customer service platforms, flexible hours
Common CertificationsNone mandatory, but customer service or communication courses helpfulCustomer service certifications beneficial

Remote Chat Email roles focus primarily on written communication via chat and email, often requiring quick responses and technical proficiency. Remote Customer Support roles may include a broader range of communication channels, including phone support, and often demand more diverse technical knowledge. Both roles are remote-friendly and industry-standard, but Remote Chat Email positions are more specialized in written digital communication.

What are popular job titles related to Remote Chat Email jobs in Merrick, NY?

For Remote Chat Email jobs in Merrick, NY, the most frequently searched job titles are:

What job categories do people searching Remote Chat Email jobs in Merrick, NY look for?

The top searched job categories for Remote Chat Email jobs in Merrick, NY are:

What cities near Merrick, NY are hiring for Remote Chat Email jobs?

Cities near Merrick, NY with the most Remote Chat Email job openings:

Remote Chat Email jobs near you
Infographic showing various Remote Chat Email job openings in Merrick, NY as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $105,211 per year, or $50.6 per hour.

IT Support Specialist

Center For Health Innovation

Manhattan, NY • On-site, Remote

Full-time

Posted 27 days ago

Job description

We are currently looking to hire a Technical Support Specialist to join ourteam. Are you someone who has a passion for technology and are the go-to person in your household for solving tech issues? Do you enjoy being a trusted resource, someone who can answer questions and guide others through solutions with empathy and patience? Then read on!
Job Responsibilities
  • Support customers' technical needs during on boardingand post-installation.
  • Provide expert technical support for residential and business customers.
  • Support field technicians remotely to ensure smooth and successful customer installations.
  • Participate in user testing for system updates and promote self-service tools to customers.
  • Maintain regular, punctual attendance and perform other duties as assigned.
  • Participate in an on-call rotation schedule.
  • Deliver exceptional customer service across all channels including phone, chat, email, and/or social media.
  • Own and manage escalations through to resolution ensuring customer satisfaction
  • Responsible for creating training materials and job aids to promote knowledge sharing amongst the team.
  • Contribute to the development and ongoing maintenance of a customer-facing knowledge base.

Job Requirements
  • Must be available to work full-time on-site at our Kingston, NY location
  • 2-4 years of experience in customer service, technical support and/or sales.
  • High school diploma or equivalent required, technical or associate degree preferred.
  • Strong multitasking, problem-solving, and written and verbal communication skills.
  • Team-oriented mindset with a high sense of urgency and accountability.
  • Comfort with feedback, independent decision-making, and learning new systems.
  • Familiarity with customer service platforms such as HubSpot, Zendesk, and Intercom. Experience with OSS/BSS systems such as Gaiia, MBS, Wavelo, or NISC. Working knowledge of softphone platforms including RingCentral, Aircall, and Dialpad.
  • Demonstrated experience troubleshooting fiber networks, ONTs, and routers. Experience with Adtran and eero is preferred.
  • Willingness to travel and work on-site, with occasional remote opportunities.
  • Must be able to sit for extended periods and work with various digital tools.

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