ZipRecruiter

Log In

2

Remote Chat Email Jobs in Merrick, NY (NOW HIRING)

LifeMD

Director of Customer Experience

Manhattan, NY · On-site +1

Lead, scale, and continuously optimize a remote contact center team across multiple channels (voice, chat, email, SMS). Setting KPIs, driving performance expectations, and driving continuous ...

LifeMD

Director of Customer Experience

New York, NY · Remote

Lead, scale, and continuously optimize a remote contact center team across multiple channels (voice, chat, email, SMS). Setting KPIs, driving performance expectations, and driving continuous ...

LifeMD

Director of Customer Experience

Manhattan, NY · Remote

Lead, scale, and continuously optimize a remote contact center team across multiple channels (voice, chat, email, SMS). Setting KPIs, driving performance expectations, and driving continuous ...

Capsule

Pharmacy Technician - NY Remote

New York, NY · On-site +1

$18 - $20.50/hr

Communicating via multiple mediums (phone, text, chat, email) with customers, external partners, and pharmacists to resolve any issues including prior authorizations and provide prescription updates ...

Capsule

Pharmacy Technician - NY Remote

New York, NY · Remote

$18 - $20.50/hr

Communicating via multiple mediums (phone, text, chat, email) with customers, external partners, and pharmacists to resolve any issues including prior authorizations and provide prescription updates ...

next page

Showing results 1-20

All JobsChat Email JobsRemote Chat Email JobsRemote Chat Email Jobs in Merrick, NY

Remote Chat Email information

See Merrick, NY salary details

$73.2K

$105.2K

$149K

How much do remote chat email jobs pay per year?

As of Aug 7, 2026, the average yearly pay for remote chat email in Merrick, NY is $105,211.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,900.00 and $128,000.00 per year, depending on experience, location, and employer.

What are common challenges faced by remote chat email support specialists, and how can they be managed?

Remote Chat Email Support Specialists often face challenges such as managing high volumes of inquiries, maintaining clear and empathetic communication without face-to-face interaction, and adapting to various customer personalities and issues. Staying organized with ticketing systems, using templates for common queries, and actively participating in team meetings can help manage workload and improve response quality. Continuous learning about company products and regular feedback sessions with the team also contribute to personal growth and better customer support.

What is a remote chat email job?

Remote chat and email jobs are customer service or support positions that allow employees to assist customers via online chat platforms or through email communication, all while working from home or any remote location. These roles typically involve responding to customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction without the need for phone calls. They are popular among individuals seeking flexible work arrangements and those who prefer written communication over verbal interaction.

What is the difference between Remote Chat Email vs Remote Customer Support?

AspectRemote Chat EmailRemote Customer Support
Primary RoleHandling customer inquiries via chat and emailAssisting customers through various channels including phone, chat, and email
Required SkillsExcellent written communication, problem-solving, tech-savvyStrong communication, multitasking, technical knowledge
Work EnvironmentRemote, digital platforms, flexible hoursRemote or hybrid, customer service platforms, flexible hours
Common CertificationsNone mandatory, but customer service or communication courses helpfulCustomer service certifications beneficial

Remote Chat Email roles focus primarily on written communication via chat and email, often requiring quick responses and technical proficiency. Remote Customer Support roles may include a broader range of communication channels, including phone support, and often demand more diverse technical knowledge. Both roles are remote-friendly and industry-standard, but Remote Chat Email positions are more specialized in written digital communication.

What skills and qualifications are needed to thrive as a remote chat email support specialist?

To thrive as a Remote Chat Email Support Specialist, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce, and basic computer proficiency are typically required. Patience, problem-solving abilities, and a customer-centric attitude help you stand out in this role. These skills ensure efficient, accurate, and empathetic customer support, which is vital for maintaining customer satisfaction and loyalty in a remote environment.
What are popular job titles related to Remote Chat Email jobs in Merrick, NY? For Remote Chat Email jobs in Merrick, NY, the most frequently searched job titles are:
What job categories do people searching Remote Chat Email jobs in Merrick, NY look for? The top searched job categories for Remote Chat Email jobs in Merrick, NY are:
What cities near Merrick, NY are hiring for Remote Chat Email jobs? Cities near Merrick, NY with the most Remote Chat Email job openings:
Remote Chat Email jobs near you
Infographic showing various Remote Chat Email job openings in Merrick, NY as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $105,211 per year, or $50.6 per hour.

Support Specialist - LATAM | Remote

360dialog

Manhattan, NY • Remote

$19K - $24K/yr

Full-time

Posted 10 days ago

Job description

360dialog is the leading Whatsapp platform for Independent Software Providers. We are hosting the Whatsapp channels for more than 800 software solutions and 45000+ B2B clients. As a bootstrapped and profitable company with no investors in the cap table, we are free to do what makes sense from the business as well as from the tech perspective. Our mission is to enable businesses to not only adapt messaging channels but also use them for performance use cases and drive revenue through them. We love to use state of the art engineering methods all over the place, in software development, tech operations but you will find them also in non-tech areas through the whole organization. We are looking for like-minded people to join our organization and contribute with their ideas, skills and expertise in exchange for a good payment. What we offer Join a dynamic, innovative team where you'll collaborate with some of the brightest minds in tech Enjoy daily opportunities to learn, grow, and push the boundaries of what's possible Work from anywhere in the world with full remote flexibility Receive a competitive salary package that reflects your skills, experience and achievements NB: This is a contract-based position. We are a fully remote company and welcome applicants from anywhere in the world—please disregard the listed countries, which are included only due to system requirements. Key Responsibilities Provide support to our customers using the company channels - tickets, chat, email, and online meetings Liaise with our L2 team to find solutions Help troubleshoot our API and solve technical problems Support our partners and clients in navigating the WhatsApp API ecosystem Communicate with Meta representatives Close collaboration with EMEA Sales and Account Management Teams Key Requirements Your Profile 2-3 years in support / technical support or related roles Interested in moving into a more challenging support position Hard Skills Experience with web dev technologies (HTML, JavaScript, CSS), APIs Hands-on experience with REST APIs & Webhooks Solid understanding of tech fundamentals and popular support tools (Slack, Atlassian JIRA, Google Workspace, Intercom or similar) Language skills: English (fluent / C1 ) and one other language Soft Skills Strong customer focus (you enjoy engaging and helping customers) Strong troubleshooting and problem-solving skills Strong communication skills (ability to listen, question, clarify, empathise, understand context, use appropriate tone and language) Able to manage multiple tasks in a fast-paced environment Bonus Skills Experience with WhatsApp Business API or Meta Graph API Programming skills (SQL, JavaScript, Python, React) Familiarity with logging and monitoring tools (eg: Grafana or similar) People management experience Additional language proficiency Budget The budget range for this role is $19k/year - $24k/Year , depending on the candidate's level of experience and fit with the position requirements. Background Check Notice By submitting your application, you acknowledge and agree that 360Dialog may conduct a background check as part of the recruitment and selection process. This may include, verification of your professional experience, educational background, and other relevant information necessary to assess your suitability for the role. #J-18808-Ljbffr

Apply