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Remote Chat Representative Jobs in Rochester, NY

Cargill

Dairy Focus Consultant (Open to remote)

Batavia, NY · On-site +1

$63K - $76K/yr

... dairy representatives. In this position you will set performance goals that align with the ... Equal Opportunity Employer, including Disability/Vet To apply using chat/text, please click Apply ...

Paychex

Client Service Representative

West Henrietta, NY · Remote

$20 - $22/hr

Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up on outstanding items to issue completion in compliance with established Service Level Agreements

Cooper Companies

Service & Support Specialist I

Victor, NY · On-site +1

$21/hr

... representatives, and internal partners, delivering exceptional service across phone, email, and ... Hybrid or remote work environment aligned with company standards. * Prolonged periods of sitting ...

MVP Health Care

Care Center Representative

Rochester, NY · On-site +1

$15.25 - $19.75/hr

We are seeking a Care Center Representative to serve as the first point of contact for members and customers, providing accurate information, resolving concerns, and ensuring a positive customer ...

Paychex

Virtual Sales Representative - TAA

Rochester, NY · On-site +1

$42K - $90K/yr

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a singleconnected HCM platform. As Paychex and Paycor come together ...

Paychex

Virtual Sales Representative - TAA

Rochester, NY · On-site +1

$42K - $90K/yr

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a singleconnected HCM platform. As Paychex and Paycor come together ...

Paychex

Virtual Sales Representative - TAA

Rochester, NY · On-site +1

$42K - $90K/yr

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come ...

Paychex

Virtual Sales Representative - TAA

Rochester, NY · On-site +1

$42K - $90K/yr

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come ...

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All JobsChat Representative JobsRemote Chat Representative JobsRemote Chat Representative Jobs in Rochester, NY

Remote Chat Representative information

See Rochester, NY salary details

$11

$20

$33

How much do remote chat representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for remote chat representative in Rochester, NY is $20.93, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $22.79 per hour, depending on experience, location, and employer.

What is a remote chat representative?

Remote chat representatives are customer service professionals who communicate with clients or customers through online chat platforms, rather than in person or over the phone. They typically answer questions, resolve issues, and provide support for products or services, all from a remote location such as their home. This role requires strong written communication skills, the ability to multitask, and proficiency with chat software and customer service tools. Remote chat representatives are employed in various industries, including retail, technology, and financial services.

What skills and qualifications are needed to thrive as a remote chat representative?

To thrive as a Remote Chat Representative, you need excellent written communication skills, fast and accurate typing, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in resolving customer inquiries efficiently. These skills and qualities ensure prompt, clear, and effective support, leading to high customer satisfaction in a virtual environment.

What are common challenges faced by remote chat representatives, and how can they be managed?

Remote Chat Representatives often need to juggle multiple conversations simultaneously while maintaining accuracy and a friendly tone. Working remotely can also make it challenging to collaborate with teammates or get immediate support from supervisors. To manage these challenges, it's important to develop strong multitasking and communication skills, use collaboration tools effectively, and proactively reach out to team members or leads when clarification is needed. Many companies offer ongoing training and virtual team meetings to help remote representatives stay connected and supported.

What is the difference between Remote Chat Representative vs Remote Customer Service Agent?

AspectRemote Chat RepresentativeRemote Customer Service Agent
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOnline, from home or remote locationOnline, from home or remote location
Industry UsageCustomer support via live chatCustomer support via phone, email, or chat
Common Search IntentJobs involving live chat supportJobs involving customer support across channels

Both roles involve assisting customers remotely, often requiring similar skills and credentials. The main difference is that a Remote Chat Representative specializes in live chat support, while a Remote Customer Service Agent may handle multiple communication channels like phone, email, and chat. Understanding these distinctions helps job seekers find roles aligned with their preferred communication methods and skills.

What are the most commonly searched types of Chat Representative jobs in Rochester, NY?

The most popular types of Chat Representative jobs in Rochester, NY are:

What are popular job titles related to Remote Chat Representative jobs in Rochester, NY?

For Remote Chat Representative jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote Chat Representative jobs in Rochester, NY look for?

The top searched job categories for Remote Chat Representative jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Chat Representative jobs?

Cities near Rochester, NY with the most Remote Chat Representative job openings:

Remote Chat Representative jobs near you
Infographic showing various Remote Chat Representative job openings in Rochester, NY as of September 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, and 4% Contract. Highlights an 79% Physical, 1% Hybrid, and 20% Remote job distribution, with an average salary of $43,525 per year, or $20.9 per hour.

Price Estimation Rep III

Rochester, NY • On-site, Remote

University of Rochester
Colleges, Universities, and Professional Schools • 10K+ employees
Learn more about University of Rochesterexternal

$21.40 - $28.89/hr

Full-time

Re-posted 26 days ago

University Of Rochester rating

8.3

Company rating: 8.3 out of 10

Based on 189 frontline employees who took The Breakroom Quiz

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

Remote Work - New York, Albany, New York, United States of America, 12224

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

910401 Patient Self-Pay Services

Work Shift:

UR - Day (United States of America)

Range:

UR URC 206 H

Compensation Range:

$21.40 - $28.89

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

Assesses all aspects of providing an accurate estimate of both insurance coverage and out-of-pocket costs for all matters concerned with patient health care. Addresses inquiries related to the cost of health care service and/or billing inquiries.

ESSENTIAL FUNCTIONS

  • Evaluates and processes incoming Good Faith estimates, as well as incoming inquiries from internal and external customers from phone calls, emails, and correspondence. Explains and refers patients and/or families, as appropriate, to the UR Medicine Financial Assistance programs offered by the University. Explains other payment options that may be available and offered, as appropriate.
  • Obtains benefit information from third party payers to advise patients on their expected out-of-pocket costs related to deductibles, coinsurance, copayments or total charges if services are non-covered. Acts as liaison between patients and providers. Develops and utilizes contacts at all patient care locations to provide accurate information based on the provider or department.
  • Retrieves and disseminates the insurance fee schedule and insurance reimbursement matrixes. Performs contract reviews and ensures the proper reimbursement rates are utilized by determining if payments will be based on diagnosis-related group (DRG), Ambulatory Payment Classifications (APC), fee schedule, percentage of charges, or other defined methods.
  • Completes appropriate system documentation notes regarding the estimate provided to the patient. Provides and generates patient estimation letter which details the anticipated cost and patient responsibility for those services quoted. Has accountability for meeting departmental standards for accurate and timely financial estimation for traditional requests to both patients and providers. Has accountability for meeting Public Health Service Act standards and providing a Good Faith estimate.
  • Develops audit procedures to ensure the accuracy of the information given to customers. Completes reviews of estimates and services received to determine if there are any discrepancies in the rates quoted. Makes recommendations to leadership on how to correct these discrepancies in the future.
  • Other duties as assigned.


MINIMUM EDUCATION & EXPERIENCE

  • Bachelor's degree and 3 years of relevant experience required
  • Or equivalent combination of education and experience

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status,or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

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