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Remote Cerner Support Analyst Jobs (NOW HIRING)

EQT Corporation

Senior Support Analyst

Houston, TX · On-site +1

... remote users. * Supports end-users on various types of software programs to ensure they work ... analysis. Experience in some of the following: documentation; presentation tools; and project ...

Humata Health

Technical Support Analyst

Hybrid - Orlando, Florida, US or Remote, US • Responsibilities * Deliver high-quality technical ... Analyze customer support data to identify recurring issues, pain points, and opportunities for ...

Actionstep

Customer Support Analyst

Denver, CO · Remote

Customer Support Analyst Remote / Denver, Colorado, United States Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal ...

OneSource Virtual

BPaaS Support Analyst

Coppell, TX · On-site +1

As a vital member of the Global BPaaS team, the BPaaS Support Analyst serves as the face of the ... REMOTE You are encouraged to learn and share ideas when you join the OneSource Virtual team. We ...

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All JobsRemote Cerner Support Analyst Jobs

Remote Cerner Support Analyst information

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$14

$31

$56

How much do remote cerner support analyst jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for remote cerner support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is the difference between Remote Cerner Support Analyst vs Remote Epic Support Analyst?

AspectRemote Cerner Support AnalystRemote Epic Support Analyst
CertificationsCerner certifications, healthcare IT credentialsEpic certifications, healthcare IT credentials
Work EnvironmentHealthcare facilities, IT support teamsHealthcare facilities, IT support teams
Industry UsageHospitals, clinics using Cerner systemsHospitals, clinics using Epic systems
Common Search IntentSupport, troubleshooting Cerner EHR systemsSupport, troubleshooting Epic EHR systems

Both roles involve supporting electronic health record (EHR) systems in healthcare settings. The main difference lies in the specific EHR platform: Cerner vs Epic. While their responsibilities are similar, certifications and technical knowledge are tailored to each system. Candidates should choose based on their certification, experience, and the systems used by their target employers.

More about Remote Cerner Support Analyst jobs
What cities are hiring for Remote Cerner Support Analyst jobs? Cities with the most Remote Cerner Support Analyst job openings:
What are the most commonly searched types of Cerner Support Analyst jobs? The most popular types of Cerner Support Analyst jobs are:
What states have the most Remote Cerner Support Analyst jobs? States with the most job openings for Remote Cerner Support Analyst jobs include:
What job categories do people searching Remote Cerner Support Analyst jobs look for? The top searched job categories for Remote Cerner Support Analyst jobs are:
Remote Cerner Support Analyst jobs near you
Infographic showing various Remote Cerner Support Analyst job openings in the United States as of June 2026, with employment types broken down into 60% Full Time, 20% Part Time, and 20% Contract. Highlights an 37% Physical, 3% Hybrid, and 60% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.
Tech Support Analyst II

Tech Support Analyst II

Ignite Retail Technology

Charlotte, NC • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Key responsibilities

  • Own customer support cases from intake through resolution via phone, email, and ticketing systems.

  • Troubleshoot moderately complex software, hardware, electronic point-of-sale, and network issues.

  • Remote into customer environments using SSH to diagnose and resolve issues in real time.

Job description

Technical Support Analyst II

Type: Full-Time, Remote


Ignite Retail Technology is hiring a Technical Support Analyst II to operate at the front line of our retail technology platform. This role is for technically capable support professionals who can own issues end-to-end, work directly with customers, and resolve real-world problems across POS, networking, databases, and integrated vendor systems. Tech Support Analysts are expected to think critically, act decisively, and deliver outcomes, not just triage tickets.


What You’ll Do

  • Own customer support cases from intake through resolution via phone, email, and ticketing systems
  • Troubleshoot moderately complex software, hardware, electronic point-of-sale (EPOS), and network issues
  • Remote into customer environments using SSH to diagnose and resolve issues in real time
  • Build and configure Linux based Loyalty Servers (Traffic Cops), pull and analyze logs, and document findings clearly
  • Assist with Tier I escalations and collaborate with senior support and QA when needed
  • Test EPOS transactions and reproduce customer issues in lab environments
  • Write clear, complete service tickets and knowledge-base articles
  • Open and coordinate tickets with integrated vendors
  • Identify critical issues and escalate appropriately to on-call, leads, or management
  • Maintain accurate documentation for repeatable support processes


What We’re Looking For

  • 3+ years supporting IT or technical software in a customer-facing role
  • Strong troubleshooting instincts across software, hardware, and networks
  • Comfortable working independently while knowing when to escalate
  • Experience with EPOS systems and transaction testing
  • Familiarity with APIs, logs, and system integrations
  • Strong written and verbal communication skills
  • Ability to prioritize multiple active issues in a fast-paced environment
  • High ownership, accountability, and follow-through


Preferred Experience & Certifications

  • Retail or payments ecosystem experience
  • Linux administration fundamentals, Linux+ or LPI
  • Intermediate networking experience. Networking experience, Network+ or similar


Role Requirements

  • Full-time, remote position in Charlotte, NC area
  • Strong attendance and punctuality
  • Self-motivated, reliable, and customer-focused


Why Ignite

At Ignite Retail Technology, we build and support the most intelligent retail technology platform on the planet. Our team members are trusted operators, empowered to act, expected to deliver, and supported by a team that values solving issues fully.

Company Description

About Ignite Retail Technology:
Ignite Retail Technology is a locally owned and operated company based out of Twin Falls, Idaho. Over the past 23 years, our business has grown to be a national leader in developing and managing customer rewards programs across the country. We build business solutions that make retail operators smarter and more profitable while helping them anticipate and meet their customers' growing needs. With more than 21 years of experience, we're recognized as the market leader in building customer rewards programs that generate brand loyalty, build repeat store visits, and increase bottom-line sales.
Ignite Retail Technology recognizes that businesses must be prepared to pivot to meet their customer base's changing needs to succeed in today's competitive retail environment. We are here to provide out retail clients with cutting-edge products and services they need to serve their customers.
As a company, we have high expectations of each other and work as a cohesive team to provide excellent customer service and support to our clients. We are a family that cares for and supports each other.