Software Support Analyst Tier II DEPARTMENT: Public Admin & ERP REPORTS TO: Team Lead JOB LOCATION ... Remote (U.S. based) TRAVEL: 5-10% travel required SUMMARY OF POSITION: The valued candidate will be ...
Software Support Analyst Tier II DEPARTMENT: Public Admin & ERP REPORTS TO: Team Lead JOB LOCATION ... Remote (U.S. based) TRAVEL: 5-10% travel required SUMMARY OF POSITION: The valued candidate will be ...
Software Support Analyst Tier II DEPARTMENT: Public Admin & ERP REPORTS TO: Team Lead JOB LOCATION ... Remote (U.S. based) TRAVEL: 5-10% travel required SUMMARY OF POSITION: The valued candidate will be ...
Software Support Analyst Tier II DEPARTMENT: Public Admin & ERP REPORTS TO: Team Lead JOB LOCATION ... Remote (U.S. based) TRAVEL: 5-10% travel required SUMMARY OF POSITION: The valued candidate will be ...
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Remote Cerner Support Analyst information
See salary details
$14.90 - $18.66
9% of jobs
$22.19 is the 25th percentile. Wages below this are outliers.
$18.66 - $22.42
17% of jobs
$22.42 - $26.18
17% of jobs
The median wage is $27.64 / hr.
$26.18 - $29.94
19% of jobs
$29.94 - $33.70
11% of jobs
$34.95 is the 75th percentile. Wages above this are outliers.
$33.70 - $37.46
6% of jobs
$37.46 - $41.22
8% of jobs
$41.22 - $44.97
5% of jobs
$44.97 - $48.73
4% of jobs
$48.73 - $52.49
2% of jobs
$52.49 - $56.25
1% of jobs
$14
$31
$56
How much do remote cerner support analyst jobs pay per hour?
What is the difference between Remote Cerner Support Analyst vs Remote Epic Support Analyst?
| Aspect | Remote Cerner Support Analyst | Remote Epic Support Analyst |
|---|---|---|
| Certifications | Cerner certifications, healthcare IT credentials | Epic certifications, healthcare IT credentials |
| Work Environment | Healthcare facilities, IT support teams | Healthcare facilities, IT support teams |
| Industry Usage | Hospitals, clinics using Cerner systems | Hospitals, clinics using Epic systems |
| Common Search Intent | Support, troubleshooting Cerner EHR systems | Support, troubleshooting Epic EHR systems |
Both roles involve supporting electronic health record (EHR) systems in healthcare settings. The main difference lies in the specific EHR platform: Cerner vs Epic. While their responsibilities are similar, certifications and technical knowledge are tailored to each system. Candidates should choose based on their certification, experience, and the systems used by their target employers.

Job description
JOB TITLE: Software Support Analyst Tier II
DEPARTMENT: Public Admin & ERP
REPORTS TO: Team Lead
JOB LOCATION: Remote (U.S. based)
TRAVEL: 5-10% travel required
SUMMARY OF POSITION:
The valued candidate will be responsible for providing front-line technical support to clients for our proprietary software applications used in government system implementations. The candidate must possess strong technical, troubleshooting and customer service skills. The candidate will work in a small team of other Support Analysts and will report to the team lead.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
- Build and maintain effective relationships with team members, management, in-house software developers and clients.
- Identify, troubleshoot and resolve application issues.
- Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
- Document all reported issues and task details; analyze gathered data.
- Deploy and provide training on software applications to new clients and new versions to current clients.
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
- High school diploma or equivalent
- Two (2) years related experience
- Must have a proficient understanding of computer and technical concepts
- Must have strong troubleshooting skills
- Must have strong verbal and written communication skills
- Ability to prioritize workload and manage multiple responsibilities effectively
PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):
- Associate’s degree or higher from a college or university is preferred
Not currently recruiting from California, Colorado, Connecticut, Maryland, Nevada, New Jersey, Ohio, Rhode Island, Washington, or New York
About i3 Verticals
Sourced by ZipRecruiter
Industry
Embedded software
Company size
51 - 200 Employees
Headquarters location
Nashville, TN, US
Year founded
2012