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Remote Call Transfer Agent Jobs in Riverside, CA

Kelly Services

Call Center Inbound Agent

Santa Ana, CA · Remote

$18/hr

Medi-Cal Member Agent Role Purpose & Context As a Medi-Cal Member Agent, you will play a crucial ... Fully remote position Growth Opportunities This role offers potential advancement to Team Lead and ...

New

Kelly Services

Call Center Inbound Agent

Santa Ana, CA · Remote

$18/hr

Medi-Cal Member Agent Role Purpose & Context As a Medi-Cal Member Agent, you will play a crucial ... Fully remote position Growth Opportunities This role offers potential advancement to Team Lead and ...

New

Vylla Home

Real Estate Agent Team Lead

Irvine, CA · Remote

$85K - $185K/yr

A fun, positive culture where our community, or Vyllage as we call it, supports one another and ... Remote Job Type: Full-time Commission: $85,000.00 - $185,000.00 per year Experience level: * 2 ...

Vylla Home

Real Estate Agent Team Lead

Irvine, CA · Remote

$85K - $185K/yr

A fun, positive culture where our community, or Vyllage as we call it, supports one another and ... Remote Job Type: Full-time Commission: $85,000.00 - $185,000.00 per year Experience level: * 2 ...

Vylla Home

Real Estate Agent Team Lead

Santa Ana, CA · Remote

$85K - $185K/yr

A fun, positive culture where our community, or Vyllage as we call it, supports one another and ... Remote Job Type: Full-time Commission: $85,000.00 - $185,000.00 per year Experience level: * 2 ...

Vylla Home

Real Estate Agent Team Lead

Pomona, CA · Remote

$85K - $185K/yr

A fun, positive culture where our community, or Vyllage as we call it, supports one another and ... Remote Job Type: Full-time Commission: $85,000.00 - $185,000.00 per year Experience level: * 2 ...

Vylla Home

Real Estate Agent Team Lead

Santa Ana, CA · Remote

$85K - $185K/yr

A fun, positive culture where our community, or Vyllage as we call it, supports one another and ... Remote Job Type: Full-time Commission: $85,000.00 - $185,000.00 per year Experience level: * 2 ...

Vylla Home

Real Estate Agent Team Lead

Ontario, CA · Remote

$85K - $185K/yr

A fun, positive culture where our community, or Vyllage as we call it, supports one another and ... Remote Job Type: Full-time Commission: $85,000.00 - $185,000.00 per year Experience level: * 2 ...

Vylla Home

Real Estate Agent Team Lead

Pomona, CA · Remote

$85K - $185K/yr

A fun, positive culture where our community, or Vyllage as we call it, supports one another and ... Remote Job Type: Full-time Commission: $85,000.00 - $185,000.00 per year Experience level: * 2 ...

Vylla Home

Real Estate Agent Team Lead

Ontario, CA · Remote

$85K - $185K/yr

A fun, positive culture where our community, or Vyllage as we call it, supports one another and ... Remote Job Type: Full-time Commission: $85,000.00 - $185,000.00 per year Experience level: * 2 ...

loanDepot

Remote Mortgage Loan Officer

Irvine, CA · Remote

... transfers from our call center agents to recommend loan solutions in accordance with lending ... Remote will be considered on a case-by-case basis. * NMLS SAFE ACT compliant, holding 5 or more ...

loanDepot

Remote Mortgage Loan Officer

Irvine, CA · Remote

$12 - $18.17/hr

... transfers from our call center agents to recommend loan solutions in accordance with lending ... Remote will be considered on a case-by-case basis. * NMLS SAFE ACT compliant, holding5 or more ...

loanDepot

Remote Mortgage Loan Officer

Irvine, CA · Remote

$12 - $18.17/hr

... transfers from our call center agents to recommend loan solutions in accordance with lending ... Remote will be considered on a case-by-case basis. * NMLS SAFE ACT compliant, holding 5 or more ...

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Showing results 1-20

All JobsCall Transfer Agent JobsRemote Call Transfer Agent JobsRemote Call Transfer Agent Jobs in Riverside, CA

Remote Call Transfer Agent information

See Riverside, CA salary details

$11

$17

$26

How much do remote call transfer agent jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for remote call transfer agent in Riverside, CA is $17.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $19.81 per hour, depending on experience, location, and employer.

What is the difference between Remote Call Transfer Agent vs Customer Service Representative?

AspectRemote Call Transfer AgentCustomer Service Representative
CredentialsBasic customer service skills, sometimes specific trainingSame as Remote Call Transfer Agent, often with additional certifications
Work EnvironmentRemote, call center or customer support settingRemote or in-office, customer support environment
Job FocusTransferring calls efficiently, routing to appropriate departmentsHandling customer inquiries, resolving issues, providing information
Common UsageCall centers, support lines, telecommunication companiesRetail, service industries, tech support

While both roles involve customer interaction via phone, Remote Call Transfer Agents primarily focus on transferring calls accurately and efficiently, whereas Customer Service Representatives handle a broader range of customer inquiries and issue resolution. The skills and environment overlap significantly, but their core responsibilities differ slightly.

What are the typical challenges a Remote Call Transfer Agent might encounter, and how can they be addressed?

As a Remote Call Transfer Agent, one common challenge is effectively managing high call volumes while ensuring accurate transfers and maintaining a positive customer experience. Distractions in a home environment and varying customer needs can also add complexity. To address these challenges, it's important to have a dedicated, quiet workspace, be proficient with call management software, and continuously improve communication skills. Proactively seeking feedback and participating in team meetings can also help agents stay aligned with best practices and company expectations.

What are the key skills and qualifications needed to thrive as a Remote Call Transfer Agent, and why are they important?

To thrive as a Remote Call Transfer Agent, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and call center platforms is often required. Excellent listening, patience, and problem-solving abilities help agents handle calls efficiently and provide a positive customer experience. These skills ensure smooth call routing, customer satisfaction, and effective support in a remote work environment.

What is a Remote Call Transfer Agent?

A Remote Call Transfer Agent is a customer service professional who works remotely to manage inbound and outbound calls, transferring them to the appropriate departments or team members. Their primary responsibility is to ensure that callers are promptly and accurately connected to the right person or resource. They may also provide basic information, answer initial queries, and document call details in the company's system. This role requires excellent communication skills, attention to detail, and proficiency with call center software and phone systems.
What are popular job titles related to Remote Call Transfer Agent jobs in Riverside, CA? For Remote Call Transfer Agent jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Remote Call Transfer Agent jobs in Riverside, CA look for? The top searched job categories for Remote Call Transfer Agent jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Remote Call Transfer Agent jobs? Cities near Riverside, CA with the most Remote Call Transfer Agent job openings:
Remote Call Transfer Agent jobs near you

Call Center Inbound Agent

Kelly Services

Santa Ana, CA • Remote

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Medi-Cal Member Agent

Role Purpose & Context
As a Medi-Cal Member Agent, you will play a crucial role in assisting members with their Medi-Cal program inquiries. This position involves managing inbound calls and occasionally making outbound calls to ensure members receive the support they need. You will also have the opportunity to be cross-trained to handle provider calls. Transferring calls that fall outside of your scope is expected.

Pay: $18/hour
Schedule: Monday to Friday, with an 8-hour shift between 8 AM and 5 PM Pacific Time
Training: 4 weeks of online classroom training followed by one week of nesting before transitioning to production
Metrics: Attendance, adherence, accuracy, and quality
Benefits: 80 hours of PTO and 9 paid holidays annually, along with a standard benefits package
Equipment: Provided by the company

Must-Have Requirements
  • High school diploma or equivalent
  • Minimum of one year of customer service experience
  • Must submit a speed test via speedtest.net, with a minimum download speed of 60 Mbps and upload speed of 6 Mbps
  • Experience working with computer software, customer relationship management tools, and telephone technology
  • Proficient in help desk software usage or tech savvy and can quickly learn new software
  • Strong problem-solving skills applicable to complex situations
  • Excellent written and verbal communication skills
  • Ability to work independently and collaboratively within a team
Nice-to-Have Qualifications
  • Experience in a call center environment
  • Familiarity with Medicare or Medi-Cal programs
  • Previous insurance experience
Work Environment
  • Fully remote position
Growth Opportunities

This role offers potential advancement to Team Lead and/or Supervisor positions. The role is long-term and open-ended.


As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.