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Remote Call Center Jobs in Puerto Rico (NOW HIRING)

Kelly Services

Spanish Interpreters - Puerto Rico

PR · On-site +1

$12/hr

Kelly ® Professional & Industrial has open opportunities for remote Spanish Interpreters. We are currently looking for skilled Bilingual Call Center Interpreters that are available to work from home ...

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Remote Call Center information

What is a Remote Call Center job?

A Remote Call Center job involves handling customer inquiries, support, or sales over the phone or online from a home or remote location. Agents use specialized software and communication tools to assist customers efficiently. This role requires strong communication skills, problem-solving abilities, and a quiet workspace. Many companies provide training and equipment, but requirements vary.

What are some common challenges faced by remote call center representatives, and how can they be addressed?

Remote call center representatives often face challenges such as managing distractions at home, maintaining consistent productivity, and feeling isolated from the rest of the team. To overcome these obstacles, it's helpful to set up a dedicated, quiet workspace and establish a daily routine to stay organized and focused. Employers frequently provide virtual training, regular team meetings, and support tools to keep remote staff engaged and informed. Staying proactive in communication and participating in virtual team-building activities can also boost collaboration and morale.

What are the key skills and qualifications needed to thrive in the Remote Call Center position, and why are they important?

To thrive as a Remote Call Center representative, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is commonly required. Exceptional problem-solving, patience, and time management skills help individuals excel in this role. These capabilities are essential for delivering excellent customer service, efficiently resolving issues, and maintaining productivity in a remote setting.

What are the most commonly searched types of Call Center jobs in Puerto Rico? The most popular types of Call Center jobs in Puerto Rico are:
What are popular job titles related to Remote Call Center jobs in Puerto Rico? For Remote Call Center jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Remote Call Center jobs in Puerto Rico look for? The top searched job categories for Remote Call Center jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Remote Call Center jobs? Cities in Puerto Rico with the most Remote Call Center job openings:
Remote Call Center jobs near you
Infographic showing various Remote Call Center job openings in Puerto Rico as of June 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 100% Remote job distribution.

Associate, Remote Network (Virtual Teller)

Oriental Financial Services LLC

Bayamon, PR • On-site, Remote

$14 - $18.25/hr

Full-time

Posted 14 days ago

Job description

The Associate, Remote Network (Virtual Teller) provides extraordinary, friendly and dynamic service to customers through interactions that transcends a virtual/video face to face interactions. Position works on-site based in Bayamon, PR
MAJOR DUTIES & RESPONSIBILITIES:
  • Serves customer in a professional and exceptional, courteous, efficient manner through prompt handling of all teller functions.
  • Perform regular teller's transactions through electronic/remote interactions in compliance with bank policies and procedures.
  • Answers questions from prospects or customers and maintains excellent customer relations; directs customers to proper employees for answers to more complex problems and inquiries.
  • Works independently and utilizes effective problem solving skills to resolve issues; effectively uses knowledge of operating and security procedures in order to make on-the-spot transactions.
  • Multitasks by working with multiple software programs concurrently to complete a transaction, and communicating with more than one customer concurrently.
  • Identifies cross-selling opportunities, selling new or additional products or services that meet customers' needs, and makes appropriate referrals to other bank areas.
  • Performs end of day balancing according to procedures.
  • Adheres to security, audit, and compliance requirements.
  • May act as a mentor/trainer to new Virtual Tellers.
  • Communicates customer comments, issues and requests to the appropriate branch/department.
  • Clearly communicates the proper use of the Virtual Teller Station, handling customer's objections and anxiety to new technology.
  • Promotes benefits of the technology and ensures a positive experience.
  • Other duties may be assigned.

EDUCATION AND EXPERIENCE:
  • Associate or bachelor's degree in business administration or related field required.
  • One (1) year of customer service, call center or sales experience required.
  • Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
  • Excellent customer service, interpersonal, problem-solving and documentations skills required both verbal and written.
  • Requires good telephone etiquette, listening and communication skills.
  • Understanding of banking or financial products and services preferred.
  • Detail oriented and able to manage multiple priorities required.
  • Computer proficiency required. Knowledge of MS Office and other business applications preferred.
  • Bilingual, English and Spanish required.
  • Availability to work any day of the week based on the established hours of operations, plus flexibility to work overtime according to business needs is required.

Oriental is an Equal Opportunity Employer (EEO Employer / Affirmative Action for Females / Disabled / Veterans)
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